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Flashcards in Bullying Deck (10):
1

What is workplace bullying?

*repeated* unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which are intended to intimidate, degrade, humiliate, or undermine; or which create a risk to the health or safety of the employee(s) - often involves abuse/misuse of power and creates feelings of defenselessness and injustice

2

What is mobbing?

a group of coworkers targeting another worker

3

What is corporate/institutional bullying?

bullying is entrenched in an organization and becomes accepted as part of the workplace culture

4

What are the costs associated with workplace bullying?

replacing staff members who leave, work effort being displaced, costs associated with investigations

5

What is harassment?

illegal offensive and unwelcome conduct serious enough to adversely affect the terms and conditions of a person's employment, which occurs because of the person's protected class

6

What is retaliating?

occurs after a person makes a complaint of illegal discrimination and is then the subject of adverse employment action or subjected to harassment

7

What is disruptive behavior?

interactions that interfere with patient care (e.g., refusal to complete a task, profane language, disrupting meetings)

8

What are the levels of intervention for disruptive behavior?

informal intervention (cup of coffee conversation for single, unprofessional incidents), Level 1: awareness intervention - authority figure shares compilation of complaint data in a supportive manner, Level 2: authority intervention - leaders develop an improvement and evaluation plan with accountability built in, Level 3: disciplinary intervention - restriction or termination of privileges, reporting to government agencies, etc.

9

What is oppressed group behavior?

oppressed individuals feel devalued and have low self-esteem - they become frustrated and angry and take out their emotions on others (not the oppressors) - bullying becomes an expression of power

10

What are the 6 components of a healthy work environment?

(1) skilled communication, (2) true collaboration, (3) effective decision-making, (4) appropriate staffing levels, (5) meaningful recognition, (6) authentic leadership