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Flashcards in Bullying Deck (10):

What is workplace bullying?

*repeated* unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which are intended to intimidate, degrade, humiliate, or undermine; or which create a risk to the health or safety of the employee(s) - often involves abuse/misuse of power and creates feelings of defenselessness and injustice


What is mobbing?

a group of coworkers targeting another worker


What is corporate/institutional bullying?

bullying is entrenched in an organization and becomes accepted as part of the workplace culture


What are the costs associated with workplace bullying?

replacing staff members who leave, work effort being displaced, costs associated with investigations


What is harassment?

illegal offensive and unwelcome conduct serious enough to adversely affect the terms and conditions of a person's employment, which occurs because of the person's protected class


What is retaliating?

occurs after a person makes a complaint of illegal discrimination and is then the subject of adverse employment action or subjected to harassment


What is disruptive behavior?

interactions that interfere with patient care (e.g., refusal to complete a task, profane language, disrupting meetings)


What are the levels of intervention for disruptive behavior?

informal intervention (cup of coffee conversation for single, unprofessional incidents), Level 1: awareness intervention - authority figure shares compilation of complaint data in a supportive manner, Level 2: authority intervention - leaders develop an improvement and evaluation plan with accountability built in, Level 3: disciplinary intervention - restriction or termination of privileges, reporting to government agencies, etc.


What is oppressed group behavior?

oppressed individuals feel devalued and have low self-esteem - they become frustrated and angry and take out their emotions on others (not the oppressors) - bullying becomes an expression of power


What are the 6 components of a healthy work environment?

(1) skilled communication, (2) true collaboration, (3) effective decision-making, (4) appropriate staffing levels, (5) meaningful recognition, (6) authentic leadership