Business Flashcards
CHAPTER 6
- A consumer is what?
- A brand is what?
- A false economy is what?
- A caveat emptor is what?
- A guarantee is what?
- A warranty is what?
- A credit note is what?
- A consumer is anyone who buys or sells goods or services for their own use
- A brand is the identity of a particular product
- A false economy is a situation where we buy something that costs less than other brands but it turns out to be more expensive in the long run
- Caveat emptor means ‘let the buyer beware’
- A guarantee is a promise from the manufacturer to offer a refund or a replacement to consumers who have purchased faulty goods
- A warranty is an additional promise by the manufacturer to repair damaged goods within a stated period of time
- A credit note is a voucher given by the retailer to the consumer for the value of the goods returned
CHAPTER 6
What three options do you have to get if you want you money back
1) refund
2) replacement
3) credit note
CHAPTER 6
Fill in the blanks
The sale of ………………………………..
Is a consumer law
The sale of goods and supply of services act 1980 is a consumer law
CHAPTER 6
What are rules of the sale of goods and supply of services act 1980?
1) all goods must be sold of merchantable quality
2) all goods must be fit for the purpose inteaned
3) the goods you recieve must the same as the discription
4) if there is sample of the product then the goods you recieve must be same as the sample you were shown
5) when supplying the derive the person must
a) do there job properly
b) they must have the nessesary skill
c) any materials they use must be of good quality
CHAPTER 21
What are the objectives of communication ?
1) the communication must be received
2) the communication must be understood
3) the receiver must accept the communication
4) the receiver must take action from the communication
CHAPTER 21
- What is communication?
- What is internal communication?
- What is external communication?
- What is a memo?
- Communication is the transfer is information , views and ideas from one person to another
2. Internal communication is communication within a firm eg= I) managers and their employees 2)teachers and students 3) a clubs soccer manager and his team 4) a gymnastics coach and her team
- External communication is communication between an organisation and people outside the firm Eg=
1) the school communicates to student parents trough emails
2) kids communication with each other through texts and calls
3) the businesses communicate to customers online and trough emails
CHAPTER 21
- what are the forms of communication?
- Explain what they are
- Give examples
- Say what the disadvantages and the advantages of each are
- a) oral communication
b) Written communication
c) Visual communication - a) Oral communication involves people or organisations talking to each other
b) written communication is in writing
c) visual communication involves presenting information in the form of pictures, charts or diagrams - Oral communication eg=
1) face to face
2) radio
3) telephone
4) meetings
5) intercom
6) conferencesWritten communication eg=1) letters
2) pagers
3) e-mail
4) text messages
5) memos
6) notice board
7) newsletters
8) reports
9) newspapers
10) faxVisual communication eg=1) television
2) DVDs
3) power point presentations
4) internet
5) chart and graphs
4. Oral communication
Advantages:
A) oral communication is fast
B) mistakes can be corrected easily
C) it is easier to reach an agreement when people are talking to each other
D) feedback can be received immediately
Disadvantages: A) some people do not listen carefully B) there is often no record of oral communication, so the receiver may forget what was said
Written communication
Advantages:
A) there is a permanent record of the communication
B) the communication can be studied at the readers own pace and retread if necessary
C) new technology means written communication is very fast
Disadvantages:
A) it may take longer to get feedback
B) too much written material might be difficult to handle
Visual communication Advantages: A) visual messages are to understand B) visual messages are easy to remember C) trends and comparisons can be easily made
Disadvantages:
A) visual communication will usually have to be used with some other form of communication, such as oral or written
CHAPTER 21
What are the four steps in choosing a method of communication?
- Cost:
What will the communication cost and how much money is available to spend - Speed:
How quickly do we need the information to be communicated - Destination:
Is the communication internal or external - Confidentiality:
Is the information to be communicated of secret nature - Record
Is it necessary to have a copy of the communication for our records
CHAPTER 21
- What is e-mail?
- What is the internet?
- What is a power point?
- What is social networking?
- What is video conferencing?
- What is a fax machine?
- What is texting?
- Why do people hold meetings
- What is a bar chart, a pie chart, trend graph and a pictogram
- An email is a method of communication involving exchanging messages between computers users
- The Internet is a wide range of websites. Information on practicality every subject can be obtained I this way
3.
CHAPTER 1 What is.... 1)income 2)regular income 3)irregular income 4)benefit-in-kind 5)overtime 6)child benefit 7)grant 8)jobseekers benefit
1) income is the money recieved by a household
2) regular income is the income recieved every week or every month
3) irregular income is income recieved now and again
4) benefit-in-kind is a non-cash form of income
5) overtime is the extra hours a person works in day after they have completed their normal working time
6) child benefit is a payment made every month to the parents or guardians of the children while they are still in education
7) grant is a payment made to students while they are studying at College
8) jobseekers benefit is a weekly payment made to unemployed people
CHAPTER 2 What is..... 1) expenditure 2) 3) 4)
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