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Flashcards in business advanced products Deck (178):
1

What type of Business VoiceEdge seat cannot be directly dialed from an outside line?

A Standard Seat

2

For VoiceEdge, what is the maximum number of lines/consecutive call paths over coax on a DOCSIS 3.0 network?

40 lines per site

3

If the Adtran 908e will not be installed on a rack and will be wall-mounted instead, it is unacceptable to mount it ___

With the LEDs pointing up.

4

What is the maximum number of Concurrent Call Sessions Comcast offers over HFC and MetroE for SIP?

-46 over coax-250 over fiber

5

The site technician can turn up the SUR or aggregation switch port for the switch with this tool.

Edge Automation Tool

6

What does MTU stand for?

Maximum Transmission Unit

7

PRI trunks are made up of what two type of channels?

B and D channels

8

A full PRI trunk is made up how many B and D channels?

23 B-Channels1 D-Channel

9

In DOCSIS 3.0 how many PRI trunks are available?

2 PRI trunks

10

An Arris CM820A that will be used for a SIP trunk must be issued from the warehouse as what equipment type?

SP

11

What area codes are blocked on all Comcast trunk services?

500, 700, 900, 976

12

Comcast SIP trunking is offered over what two networks?

HFC and MetroE Networks

13

What is SLA?

Service Level Agreement

14

When referring to Ethernet, Jitter is known as:

Frame Delay Variation

15

What are the four different symmetric service speeds offered with EoHFC?

2, 4, 6 and 10Mpbs

16

What is MTTR?

Mean Time to Repair

17

If a customer's end users need a 10-digit phone number, what type of seat do they need?

Unified Communications Seat

18

What does CCOM stand for?

Comcast Commercial Order Management

19

The type of cable used to connect from the ESG to the trunk modem for a SIP trunk customer is:

Staight Ethernet Patch Cable

20

A logical sub-trunk within a SIP trunk is known as a:

SIP trunk group

21

What are the four VoiceEdge access levels to the online portal for customers?

-User-Technical Admin-Billing Admin-Enterprise Admin

22

What is the D or Delta Channel used for in a PRI trunk?

Used as a management channel

23

What does IAD stand for?

Integrated Access Device

24

Comcast's Ethernet Dedicated Internet is offered in speed increments of:

1Mbps to 10Gbps

25

For a SIP trunk, the maximum number of Concurrent Call Sessions (CCS) allowed over fiber is:

250

26

A SIP Trunk feature at individual trunk group levels that provides an additional 20% call capacity is called:

Bursty

27

A cross-over cable is also known as ____

RJ48C

28

For a SIP trunk, the maximum number of Concurrent Call Sessions (CCS) allowed over coax is:

46

29

What is the name of the feature that allows a Business VoiceEdge customer on a Unified Communications Seat to have his Voicemail messages delivered to email boxes as .wav files?

Voicemail to Email Integration

30

What does SIP stand for?

Session Initiated Protocol

31

What CPE does the customer get with the Extreme 505 service?

-Ciena 3931-Netgear R6300

32

This new automated Ethernet testing tool should be used for all steps of typical fiber CPE installation and allows the site technician to be completely self-sufficient.

Test and Turn-Up Automation Tool

33

In a RJ48C cable, the originating pair on pins 1 and 2 move to what pins on the other end?

Pins 4 and 5

34

Each channel in a PRI is made up of how many bits?

64kbit/s

35

What type of Business VoiceEdge seat has a Direct Inward Dialing (DID) number?

A Unified Communications Seat

36

A 10 cable card, Vecima Networks Terrace TQ1002+ can handle how many tuner blocks?

10 tuner blocks

37

What is DOD?

Direct Outward Dialing

38

A Business VoiceEdge customer using Be Anywhere can seamlessly pull a call to their smart phone from their desk phone by doing what?

-Dialing the Be Anywhere Portal from the smart phone-Following the prompt and dialing *11

39

What type of Business VoiceEdge seat is a line user with advanced feature needs and is used by the majority of a customer's employees?

A Unified Communications Seat

40

For VoiceEdge, what is the maximum number of lines/consecutive call paths over fiber?

60 lines per site

41

A D-Channel in a PRI trunk is also know as what?

A Delta Channel

42

PRI service delivered in North America is referred to as:

23B+D

43

What CPE is needed for SIP Trunking Delivery over fiber?

Fiber Switch:-A Ciena Switch 3916, 3930)-Adtran Netvanta 3430 if more than 46 but less than 80 Concurrent Call Sessions -Adtran Netvanta 4430 is more than 80 Concurrent Call Sessions

44

For hospitality customers; the high-definition to the demarc offered by Comcast is called:

HD2D

45

A Business VoiceEdge customer using Be Anywhere can seamlessly pull a call to their desk phone from a smart phone by dialing what on their desk device?

*11

46

What three types of educational resources are available from Comcast for VoiceEdge customers?

-Training Webinars -Self-help videos -On-site training

47

What does SDPM stand for?

Service Delivery Project Manager

48

Cisco's Internetwork Operating System is called ___

IOS

49

What type of Business VoiceEdge seat can receive calls transferred from a Receptionist, an Auto-Attendant or a Hunt Group but not from an outside line?

A Standard Seat

50

What does ISDN stand for?

Integrated Services Digital Network

51

What are three of the advanced features that come standard with a Unified Communications Seat?

-Be Anywhere-Remote Office-Voicemail to Email Integration

52

What does PRI stand for?

Primary Rate Interface

53

A "B" Channel in a PRI trunk is also known as what?

A Bearer Channel.

54

What type of ISDN/PRI Trunk Service Type does Comcast offer?

Switched Trunk

55

What does MPLS stand for?

Multiprotocol Label Switching

56

What CPE is used for SIP Trunking Delivery over HFC?

-Arris CM820A-Adtran Netvanta 3430

57

___ operates at a layer that is generally considered to lie between traditional definitions of layer 2 (data link layer) and layer 3 (network layer), and thus is often referred to as a "layer 2.5" protocol.

Multiprotocol Label Switching (MPLS)

58

A data pipe between a carrier's soft switch and SIP capable CPE is known as a:

SIP trunk

59

Comcast certifies certain PBXs for our SIP trunk services; however, what brand of PBX will NOT be certified by Comcast?

Toshiba

60

What is the website where a VoiceEdge customer can access the Online Portal?

business.comcast.com/bveportal

61

This SIP Trunk feature provides customers with a flexible solution to maintain call resource availability by routing inbound call traffic across multiple Trunk Groups to balance network utilization.

Load Balancing

62

The Hunt Group type that notes the last user to answer a call and then rings the next user on the user list is _____

Circular

63

___ is:-Loop providing a connection between two switch points-Not for connecting end user devices

Trunk

64

What does EVC stand for?

Ethernet Virtual Connection

65

When refering to Ethernet, packet loss is known as:

Frame Loss

66

The Hunt Group type that rings all users at once is ______

Simultaneous

67

This tool in Commercial Edge Connect allows a technician in the field to turn SUR up or down from the customer premises.

Edge Autmation Tool

68

________ captures all of the technical details for the customer account.  This document is completed by Sales, Sales Engineering and the Project Manager.

Solution Design Worksheet (SDW)

69

What Comcast Business Ethernet service enables an organization to meet the demand of bandwidth-intensive applications with flexible, scalable point-to-point configurations delivering high-capacity fiber connections between two sites?

Ethernet Private Line (EPL)

70

What is the maximum transmission unit (MTU) in frame size that Comcast's Dedicated Internet supports?

1518 bytes

71

A mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table is called:

Multiprotocol Label Switching (MPLS)

72

What Comcast Business Ethernet service provides an Ethernet Virtual Connection (EVC) from the customer’s location to a Comcast Internet Point of Presence (POP) router?

Ethernet Dedicated Internet (EDI)

73

What ISDN/PRI Trunk Service Type does Comcast offer and is used to connect a PBX to a switch?

Switched Trunk

74

What is the TTU Team?

Test and Turn Up Team

75

What are the two fiber-optic Small Form Factor Pluggable (SFP) handoff options available to a customer from a Ciena 3916, 3930 or 3931 Service Delivery Switch?

Single Mode or Multi-Mode

76

What is the Concurrent Call Session Capacity (CCS) on an Adtran Netvanta 3430?

80 Concurrent Call Sessions

77

When referign to Comcast's Ethernet Service,  what is the Mean Time to Repair from the time a trouble ticket is opened with the Business Services Network Operations Center (BNOC)?  What are the two objective times?

-The average time required to restore service to an operational condition.- 4 hours for electronic equipment failure-6 hours for fiber optic facilities failure

78

On a SIP trunk over HFC, an Adtran Netvanta 3430 can handle up to how many Concurrent Call Sessions (CCS)?

46

79

The NET 3 Status Light in the Adtran 908e is green.  What does this indicate?

Link is up and in normal operation

80

What does ECC stand for?

Enterprise Customer Care

81

A 12 cable card Vecima Networks Terrace TC1200 can handle how many tuner blocks?

3 tuner blocks

82

Developed by the Internet Engineering Task Force (IETF), what is the test performed to measure and prove performance criteria for carrier Ethernet networks?

RFC 2544 Throughput Test

83

When will an Adtran Netvanta 644 be used instead of an Adtran 908e?

When the customer is getting more than two full PRI trunks.

84

What is the Comcast BNOC?

Business Services Network Operations Center

85

What is the name of the Comcast Business BCV call forwarding feature that allows a subscriber to maintain a telephone number in a geographic area different than the subscriber’s physical location?

Remote Call Forwarding (RCF)

86

What does EoHFC stand for?

Ethernet over Hybrid-Fiber-Coax

87

The Century Module that provides end-to-end order and service fulfillment processes for a given Service Request.

Century, Customer Service Orchestrator (CSO)

88

What type of Business VoiceEdge seat is equivalent to an extension in a PBX?

A Standard Seat

89

The power packs in the Vecima Networks Terrace TC1200 convert power from __ to __.

AC to DC.

90

What VoiceEdge feature allows users to take or make calls from their handset as if they were using another person's phone?

Shared Call Appearance

91

What are the two devices a field technician can use to test the PRI circuit?

-HST-3000-VeEX TX 130+

92

What two types of wavelength patterns does Comcast use to deliver fiber to the Ciena Service Delivery Switch at the customer’s site?

DWDM (Dense Wavelength Division Multiplexing) and CWDM (Coarse Wavelength Division Multiplexing).

93

When refering to Etherner Dedicated Internet (EDI), "POP router" stands for __

Point of Presence Router

94

What is the total bandwidth needed for a single PRI circuit?

1.544Mbps

95

A Delta Channel in a PRI trunk is also know as what?

A D-Channel

96

What is the Firmware Version required for a Q2Q to be provisioned as HD2D?

5.2.4 or higher.

97

 What are the three Comcast Business SIP Trunk Location Configurations?

-Single Location-Multiple Locations Managed by the Host-Multiple Locations with SIP trunk Service at Each Location

98

On the Adtran Netvanta 4430, what are the UNI speeds for the WAN GIG 0/1 and LAN GIG 0/2 ports?

Base10-T, Base100-T, Base1000-T

99

What does UNI stand for?

User-to-Network-Interface

100

In what formats are voicemail messages delivered to email accounts?

.wav files

101

What Comcast Business Ethernet service provides an Ethernet Virtual Connection (EVC) between multiple customer locations and is an ideal replacement for frame relay or ATM services?

Ethernet Virtual Private Line (EVPL)

102

When referring to Ethernet, Latency is known as:

Frame Delay

103

64kbit/s is the bit size of each ___ in a PRI Trunk.

channel

104

EoHFC modems are provisioned in market by:

Test and Turn Up Team

105

Which mobility features are included with a Unified Communications Seat?

-Be Anywhere-Call Management Portal-Outlook Integration

106

What are the for symmetrical speed levels offered for Ethernet Virtual Private Line (EVPL) over EoHFC?

2, 4, 6, 10Mbps

107

The Hunt Group type that rings the user that has been idle the longest is ______

Uniform

108

Business customers whose service is delivered over Ethernet may order up to how many 23-channel trunks per site?

Up to 8 23-channel trunks (8 full PRIs)

109

A single trunk has the capacity to carry how many calls?

1 call

110

How many B Channels are in a full PRI?

23 B Channels

111

What is the name of the tool used to activate the Service Delivery Switch (Ciena)?

Edge Automation Tool

112

What screen is the default home page after logging in to Century?

Postsales Worklist

113

What does PBX stand for?

Private Branch Exchange

114

At what layer of OSI model is Ethernet testing performed?

Layer 2, Data-Link

115

At what website can VoiceEdge customers access End User Guides, Training Webinars, Educational Videos and Downloads?

business.comcast.com/getstarted

116

What is MOS?

Mean Opinion Score

117

ISDN PRI in Europe is delivered on an E1 and is referred to as 30B+2D.  In North America, ISDN PRI is delivered on a T1 and is referred to as:

23B+D

118

What does ISDN/PRI stand for?

Integrated Services Digital Network/Primary Rate Interface

119

What Comcast Business Ethernet Service is designed for organizations needing more bandwidth and a highly secure, dedicated connection between their existing Local Area Network (LAN) and the public Internet ?

Ethernet Dedicated Internet (EDI)

120

Name the toolbar that a Business VoiceEdge customer with a Unified Communications Seat can download and integrate with Microsoft Outlook and Internet Explorer?

Integrated Telephony Toolbar

121

What is a trunk?

Loop providing a connection between two switch points

122

What are the three RF test points on a Vecima Networks Terrace TC1200 and how much is each test point subtracted from the actual level

-Input-Output-Mixed*Each port is -20dB

123

What is the name of a free and open source terminal emulator that is commonly used to physically connect to the Vecima Networks Terrace TC1200 or the TQ1002+?

PuTTY

124

When referring to the four and five nines, 10GbE customers and cellular towers have which Service Level Agreement (SLA)?

5 nines, 99.999% uptime.

125

What is DOD?

Direct Outward Dialing

126

What is the major difference between EoHFC and typical Metro-E installs?

Transport is over coax versus fiber.

127

A logical group of TNs provisioned on a PRI circuit is called ___

Trunk Group

128

What does DOCSIS stand for?

Data Over Cable Services Interface Specification

129

A PRI with less than 23 B channels is called ___

Fractional PRI

130

This SIP Trunk feature provides customers with a cost-effective solution for an additional 20 percent call capacity to mitigate voice usage spikes.

Burst Channel or Bursty

131

What does CoS stand for?

Class of Service

132

In a PRI trunk, what does COMCAST use the B-Channels for?

Voice

133

Comcast's Ethernet Dedicated Internet (EDI) is offered in what four Ethernet User-to-Network-Interfaces (UNI)?

-10Mbps-100Mbps-1Gbps-10Gbps

134

What is the name of the cable used to connect the testing meter to the IAD device when testing a PRI circuit?

RJ48 to Bantam cable

135

What is the minimum number of Concurrent Call Sessions (CCS) a customer can purchase on a SIP trunk?

6 Concurrent Call Sessions (CCS)

136

What is the minimum number of channels required if a customer wants to purchase a fractional PRI?

6 Channels

137

How many downstream and upstream RF channels can an Arris WBM760A handle?

4X4; 4 downstream, 4 upstream

138

What does ENT stand for?

Electrical Nonmetallic Tubing

139

Adtran's Internetwork Operating System is called ___

AOS

140

A VoiceEdge customer needs their calls to route to their cell phone from the office when they're not available on the office line. What feature can the customer use for this?

Be Anywhere

141

In a PRI trunk, what is the channel type and channel number COMCAST uses as a management channel and is responsible the following?-timing-signaling-call setup-callm teardown-alarms

Channel 24, the D-Channel

142

A RJ48C cable is also known as ____

A cross-over cable.

143

True/FalseA Fire Alarm can intereface through a trunk.

False

144

Comcast monitors Ethernet circuits purchased by a customer on a ___ basis.

24x7x365

145

How many routable IP addresses does Comcast assign to a customer's Ethernet Dedicated Internet (EDI) circuit?

8 Routable IP addresses

146

What are the two transport types for SIP Trunking?

Fiber, Coax

147

What are the two type of IAD devices that can be used to deliver Trunk PRI services to customers?

- Adtran 908e- Adtran Netvanta 644

148

What does EMT stand for?

Electrical metallic tubing

149

What is this?

Vecima Networks Terrace TQ1002+

150

A Bearer Channel in a PRI trunk is also know as what?

A B-Channel

151

Comcast Business Ethernet Dedicated Internet (EDI) provides symmetrical dedicated bandwidth up to what speed?

10Gbps

152

The type of trunk that uses a IP signaling method for controlling sessions is:

SIP trunk

153

On the Adtran Netvanta 4430, if the status light for the GIG 0/1 or GIG 0/2 port is red, this means:

The port is administratively up and operational status is down.

154

What does ANI stand for?

Automatic Number Identification

155

The speed of a T1 is:

1.544Mbps

156

What is a ISDN RJ48C?

Cross-over cable used to connect IAD to customer's PBX.

157

This tool can be used for running remote tests on Ciena switches but cannot be used for off-net testing or to test EoHFC.

Test and Turn-Up Automation Tool

158

What does B8ZS stand for?

Binary 8 Zero Substitution

159

What does SFP stand for?

Small Form Factor Pluggable

160

Name two ways that the static IP block can be loaded to a commercial gateway.

IP Automation Tool, TFTP Server, RIP Control, Day of Job

161

What does CCS stand for?

Concurrent Call Sessions

162

What is BTN?

Billing Telephone Number

163

The Layer 2 VPN service delivered over DOCSIS 3.0 across Comcast’s managed IP/MPLS network is called:

EoHFC

164

The Hunt Group type that rings each user in the order they appear on the user list is _____

Regular

165

How can a VoiceEdge customer receive free phones from COMCAST?

By signing a 3 year contract.

166

This type of address is used only by the Data Link Layer

MAC (Media Access Control)

167

This duplex mode is used when devices on a network share a communication channel. Device can send or receive data but NOT at the same time.

Half-Duplex

168

This duplex mode is used when devices have no contention from other devices on a network connection. Transmission media must support simultaneous Tx and Rx of data

Full-Duplex

169

Ethernet can operate in either of two communication modes:

Half-DuplexFull-Duplex

170

These frames are intended for a single device on the network. The destination address is the address assigned to the receiving device.

Unicast Frames

171

These frames allow frames to be sent to a specific group of devices on the network. The destination address is a multicast address assigned by a higher level protocol or application.

Multicast Frames

172

These frames allow frames to be sent to all NEs in the same broadcast domain.  The destination address for broadcast messages is always ff:ff:ff:ff:ff:ff, which is 48 bits, all 1s, in binary notation.

Broadcast Frames

173

SFP

Small Form Factor Plugabble

174

XFP

10 Gigabit Small Form Factor Pluggable

175

Another name for the Craft port

DB-9

176

Another name for a DB-9 port

Craft Port

177

How many T1/E1 ports for PRIs are on the Adtran Netvanta 644?

4

178

This is the intranet site where details about a Cell Backhaul location can be found.

UCM (Universal Content Management)ucm.cable.comcast.com