Business Basics Flashcards
Beverages, food, magazines and umbrella stands in the salon/spa are examples of:
Comforts
The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:
ambiance
All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:
not checking on previous treatment information
When team members have each other’s backs, it is an example of a
d.
positive, cooperative atmosphere
What is it called when the actions of 2 or more people work cooperatively together to achieve a total effect that is greater than what could have been achieved individually?
synergy
Which of the following phrases describes the ambiance component of comforts?
offering up-to-date magazines
Sara is placing aromatic soaps and lotions in the salon/spa restroom. This is an example of which of the following principles?
little things make a big difference
Which of the following elements could cause staff synergy to go awry?
high staff turnover
An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:
consistency
A salon/spa owner is paying rent that is a set dollar amount paid per month plus a percentage of the total monthly income. What type of rent are they paying?
variable rent
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as a(n):
accountant
Which of the following business types is owned by the shareholders and formed under legal guidelines?
corporation
If the operating expense is greater than the income, the salon/spa is operating at a(n):
loss
To be granted future loans, it is important to pay loans on time and avoid:
default
What percentage of the total salon/spa expenses generally represents compensation for the salon/spa owner and employees?
0.45
