Business communication

Question 1

Effective communication

Answer 1

the exchange of information between people or groups, with feedback.

Question 2

Communication media

Answer 2

the methods used to communicate a message.

Question 3

Information overload

Answer 3

so much information and so many messages are received that the most important ones cannot be easily identified and quickly acted on – most likely to occur with electronic media.

Question 4

Communication barriers

Answer 4

reasons why communication fails.

Question 5

Formal communication networks:

Answer 5

the official communication channels and routes used within an organisation.

chain, vertical, wheel, circle, integrated.