Business General - Miss Shaw - Year 10 - Up to February 2016

Question 1

What is a distribution channel?

Answer 1

A distribution channel is the network of individuals and organizations involved in getting a product or service from the producer to the customer.

Question 2

What is Batch Production?

Answer 2

A production method which involves making each component of a product in different stages to be assembled at a final stage. It is used for mass production.

Question 3

What is Job Production?

Answer 3

Also known as ‘One Off Production’. It is producing small quantities of custom made products to often different specifications

Question 4

What is operational efficiency?

Answer 4

Operational efficiency is the capability of an enterprise to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service and support.

Question 5

Name some ways a business increase operational efficiency?

Answer 5

• Staff Training
• Improved Procedures (How a business does something)
• Specialisation in a certain area
• Reduced Wastage
• Improved Motivation

Question 6

What is Operations Management?

Answer 6

Operations management means controlling the resources of a business to make a product or provide a service efficiently and to a satisfactory level of quality.

Question 7

What is customer service? How is it important for small businesses?

Answer 7

Customer service means meeting the needs of customers as fully as possible and is very important for small businesses, who can improve their customer service by offering a personalised and reliable product for their customers

Question 8

What is reliability?

Answer 8

Providing a service of the same standard to every customer, every time they visit.

Question 9

What impacts does the internet have on customer service and why would a small business invest in a website?

Answer 9

• Websites allow consumers to access a firms products through the internet
• They are cheap and easy for a firm to set up, although are often developed by a third party company and supported by online marketing companies
• They allow the consumer to identify and purchase products
• They provide After Sales Service with extensive information available online

Question 10

What is ‘E-Commerce’?

Answer 10

Any form of business transaction between a firm and a consumer through the internet.

Question 11

How can small businesses reduce costs by utilising ‘E-Commerce’?

Answer 11

• They can source cheaper supplies through ‘E-Commerce’

- Expansion through ‘E-Commerce’ is likely to be much cheaper than opening new stores