Business Management

Question 1

what is an Accounts Receivables list and where can you find it?

Answer 1

AR list is money owed to the branch
list of all money outstanding with ticket info
found in RFS (rental financial systems)

Question 2

how do we refund a money order deposit

Answer 2

check mailed to customer’s house. 10 to 14 business days

Question 3

what does RFS stand for and why is it important for our customers?

Answer 3

rental financial systems
important for customers because you can email or print invoices

Question 4

what is the regional AR plan for collection process?

Answer 4

30/day - call once a month and add notes
60/day - call twice a month and add notes
90/day - call everyday and add notes

Question 5

what does it mean if an item is bold in RFS?

Answer 5

it will go bad that month

Question 6

what is a chargeback?

Answer 6

customer or credit card company disputes charge that EHI has taken on the card due to improper compliance. they may request a copy of rental agreement

Question 7

3 best practices for the use of credit cards

Answer 7

name matches customers
do not type in card manually
do not run card after it has declined
rewrite customers timely or sale authorization within 30 days

Question 8

what is a force charge an when will it go bad?

Answer 8

money billed to a person or account we do not have billing with. money will go bad at the end of that month

Question 9

if a customer returns the rental and owes money that they can’t pay, what should you do?

Answer 9

bill the renter, send an email to risk and DNR customer

Question 10

what entities are tax exempt?

Answer 10

federal/state government
not for profits (with company card and tax form)
most dealers

Question 11

what do you need for tax exempt?

Answer 11

credit card from organization
NJ tax exempt form

Question 12

3 reports business management runs to check for ethical behavior?

Answer 12

changed phone number report
sell down report (rate lowered but coverage added)
employee rental report

Question 13

charges branch gets hit with for one-wayed rentals

Answer 13

• any W class/exotic will be charged $500 if returned to an airport location
• any pick up/cargo van will be charged $200 if returned to an airport location
• anything over 20,000 miles will be charged $200 if returned to an airport location

Question 14

how much do branches get charged for dropping at metro locations?

Answer 14

$75 for any vehicle drop

Question 15

what is our 401k match?

Answer 15

4% of 401k contributions

Question 16

when is an employee fully vested?

Answer 16

after 4 years of employment an employee is fully vested at 25%/year
1 yr - 25%
2 yr - 50%
3 yr - 75%
4 yr - 100%