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Grade 10 > Business Studies- Professionalism > Flashcards

Business Studies- Professionalism Flashcards

1
Q

Professionalism

A

Relates to the way a business is portrayed to all stake holders with regards to their image, attitude, service and product delivery as well as how ethically it is managed.

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2
Q

Offices/shops

A

Neat, clean, user-friendly environment

More aesthetically pleasing, the better

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3
Q

Staff

A

Patient, courteous
Well trained and knowledgeable
Respectful
Suitably dressed (uniform)

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4
Q

Communication

A

Inadequate contact details, slow websites or phones that ring without being answered irritate customers

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5
Q

Products and services

A

Good quality products and excellent service

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Grade 10 (16 decks)

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