Business Unit 2 Exam Rev Flashcards
75% (39 cards)
Define Management Style
The attitude or behaviour of management when it comes to
–> Decision making
–> Meeting business objectives
–> Directing and motivating staff
Autocratic Management Characteristics (tells)
- When a manager tells the workers what needs to be done, how it needs to be done and when it needs to be done by
- Very little to no employee input into decision-making
- Motivation is usually driven by threats and disciplinary actions
- Communication is one-way-top down
Advantages of an Autocratic Management
- Useful in times of crisis
- When meeting a deadline
- When you have new or inexperienced staff
Disadvantages of an Autocratic Management
- Lack of motivation/empowerment
- Lacks creativity/innovation
- High stress for workers
- Workers not feeling valued
Persuasive Management Characteristics (sells)
- Manager tries to convince workers to do as they are told
- Comes with consequnces if not followed
- Communication is one-way-top-down but has some explanation
- Management is the decision maker
Advantages of Persuasive Management style
- help reduce turnover
- Better relations with employees
Disadvantages of Persuasive Management style
- Can create negative employee attitude
- May not be fully supported by employees
- Communication is one way
Consultative Management Characteristics (asks)
- Manager asks workers for their input/opinion
- Staff/workers are allowed to provide input
- Management still has the last say
works best when decisions impact the business
Advantages of Consultative Management
- Staff input can improve decision making
- increase staff motivation
- Decisions are easier to implement
Disadvantages of Consultative Management
- Takes time
- Consulated staff may still be unhappy about decision made
Participative Management Characteristics (all)
- All employees are equal in the decision making process
- works best when the decision impacts everyone
- 2 way communication
- creates a positive work environment
Advantages of Participative Management
- Motivation and commitment
- Employees gain confidence and skills
- Maintain positive employee relations
Disadvantages of Participative Management
- Communication too informal
- Decisions can be delayed
Laissez Fair Management Characteristics (own)
- Management may provide time frame and expectations of outcome but planning and decision making is left to workers/staff
- Suits businesses where there are highly skilled workers
Advantages of Laissez Fair Management
- Works best with highly skilled staff
- Staff can achieve high job satisfaction
Disadvantages if Laissez Fair Management
- Risk of being disorganised
- Personal conflicts could be significant
Situational or contingency management approach
Not relying on one management style, management style changes to suit the situation
Explain Communication skill
Transfer of info from sender to the receiver
- Verbal = convo, conference, meeting
- Written = Memos, reports, text emails
- Non-verbal = Body language, Visual, pictures
Explain Interpersonal skill
The behaviours you use every day to interact and communicate with others well
- Communication skills
- Build positive relationships with others
Explain Leadership skill
The ability to influence and motivate others to work towards meeting business objectives
Explain Decision-making skill
The ability to identify options than choose a specific course of actions from the alternative identified
Steps
1. set objectives
2. outline the facts
3. Identify solutions
4. Choose one alternative and apply
5. monitor and evaulate
Explain Planning skill
Steps
1. set objectives
2. outline the facts
3. Identify solutions
4. Choose one alternative and apply
5. monitor and evaulate
Explain Delegation skill
The ability to transfer authority and and responsibility from manager to employee
- relies on having similar skills
Benefits of delegation
- management has more time to focus on other important things
- employees can improve skills
Key elements of an Operating System
Input - Raw materials
Process - Construction from Raw materials to products
Output - The end result - Product
