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C215 Flashcards

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1
Q

Which definition used for quality evaluates how well a product performs its intended function?

YOUR
ANSWERCORRECT
ANSWER

Fitness for use

Support services

Value for price paid

Psychological criteria

A

Fitness for use

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2
Q

Which total quality management (TQM) process was developed to stress management’s responsibility for quality?

YOUR
ANSWERCORRECT
ANSWER

Statistical quality control charts

Fitness quality for use

14 points for quality improvement

Product design quality

A

14 points for quality improvement

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3
Q

Which total quality management (TQM) process consists of several published standards and guidelines?

YOUR
ANSWERCORRECT
ANSWER

ISO 1400

ISO 9002

ISO 9001

ISO 9000

A

ISO 9000

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4
Q

A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.

Which quality tool should the company use to focus on correcting this particular issue?

YOUR
ANSWERCORRECT
ANSWER

Scatter diagram

Control chart

Flowchart

Checklist

A

Checklist

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5
Q

Which quality control tool should be used to monitor the current status or end result of a process?

YOUR
ANSWERCORRECT
ANSWER

Checklist

Flowchart

Control chart

Scatter diagram

A

Control chart

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6
Q

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

YOUR
ANSWERCORRECT
ANSWER

Baseline for managing quality process; investment in preventative costs; budgeting

Enhance competition; understand consumer preferences; maintain communication with operations

Review and recommend product changes; satisfy customer needs; open communication

Reward employees; motivate staff performance; manage operations planned changes

A

Enhance competition; understand consumer preferences; maintain communication with operations

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7
Q

What is the common theme in total quality management (TQM) across all functions in an organization?

YOUR
ANSWERCORRECT
ANSWER

To satisfy customer needs

To enhance management software

To reward people rather than teams

To ensure profit from product changes

A

To satisfy customer needs

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8
Q

Which concept of variation measures the central tendency of a set of data?

YOUR
ANSWERCORRECT
ANSWER

Mean

Range

Standard deviation

Variable

A

Mean

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9
Q

What do assignable causes of variation indicate?

YOUR
ANSWERCORRECT
ANSWER

A computer virus was found in the system.

Out-of-control signals were found in the process.

Human resources found an operator was at fault.

Equipment was found to be out of control.

A

Out-of-control signals were found in the process.

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10
Q

Which continuous improvement method does C pk measure?

YOUR
ANSWERCORRECT
ANSWER

The most common measurement process

How close one is to a target and how consistent one is with the average performance

What a process is capable of and how long it will take to conclude

Parts per million on the capability index

A

How close one is to a target and how consistent one is with the average performance

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11
Q

What are two important aspects of Six Sigma?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

Technical tools

People involvement

Job design

Facility location

A

Technical tools

People involvement

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12
Q

Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

YOUR
ANSWERCORRECT
ANSWER

Screen patients and schedule follow-up appointments for those who have the most serious injuries

Screen patients and fast-track those with minor ailments

Screen patients and send the last 25 to another facility

See each patient in the order in which they arrived

A

Screen patients and fast-track those with minor ailments

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13
Q

Which two factors affect a service location decision?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

Closeness to manufacturing facilities

Proximity to customers

Warehouse storage

Quality-of-life issues

A

Proximity to customers

Quality-of-life issues

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14
Q

Which location would be ideal for a hospital?

YOUR
ANSWERCORRECT
ANSWER

Next to restaurants

Next to a public school

Next to other medical facilities

Next to a baseball stadium

A

Next to other medical facilities

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15
Q

What helps an organization identify and plan the actions necessary to meet current and future customer demands?

YOUR
ANSWERCORRECT
ANSWER

Production capacity

Software development

Capacity planning

Current economic conditions

A

Capacity planning

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16
Q

Which capacity planning measurement tells how much capacity a company is using?

YOUR
ANSWERCORRECT
ANSWER

Design capacity

Effective capacity

Capacity focus

Capacity utilization

A

Capacity utilization

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17
Q

Which two statements are true about effective capacity?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

An effective capacity is lower than design capacity.

An effective capacity is a permanent measure used to achieve design capacity.

An effective capacity is a temporary measure used to achieve design capacity.

An effective capacity maintains a minimum output rate under normal conditions.

A

An effective capacity is lower than design capacity.

An effective capacity is a permanent measure used to achieve design capacity.

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18
Q

When is capacity measurement at the best operating level?

YOUR
ANSWERCORRECT
ANSWER

At the minimum point of the cost curve

At maximum capacity

When the average unit cost is minimized

When the total cost is minimized

A

When the average unit cost is minimized

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19
Q

Which two capacity measurement concepts should a firm consider when conducting a location analysis?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

Throughput time

Proximity to sources of supply

Building employee relations

Site considerations

A

Proximity to sources of supply

Site considerations

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20
Q

What is a major factor in the decision to locate a business near its primary market territory?

YOUR
ANSWERCORRECT
ANSWER

Proximity to customers

Proximity to a community center

Proximity to parks

Proximity to labor

A

Proximity to customers

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21
Q

A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to multiple warehouses or stores.

Which tool should the manufacturing company use to determine where the new distribution center should be located?

YOUR
ANSWERCORRECT
ANSWER

The load-distance model

The transportation method

The center-of-gravity approach

The break-even analysis

A

The center-of-gravity approach

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22
Q

Which two types of operations include repetitive processes?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

Project process

Line process

Batch process

Continuous process

A

Line process

Continuous process

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23
Q

A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.

Which two operational processes would suit this shop?

Choose 2 answers

YOUR
ANSWERCORRECT
ANSWER

Project process

Line process

Batch process

Continuous process

A

Project process

Batch process

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24
Q

What is a bottleneck in a flowchart?

YOUR
ANSWERCORRECT
ANSWER

Two stages operating independently

The longest task in the process

The point where production is evened out

Multiple storage areas

A

The longest task in the process

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25
Which formula would compute process velocity? YOUR ANSWERCORRECT ANSWER Time a resource is used/time a resource is available Actual output/standard output Throughput time/value-added time Output/input
Throughput time/value-added time
26
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? YOUR ANSWERCORRECT ANSWER Time a resource is used/time a resource is available Actual output/standard output Throughput time/value-added time Output/input
Actual output/standard output
27
In which facility layout would one expect to see items arranged by type? YOUR ANSWERCORRECT ANSWER Hybrid Fixed Process Product
Process
28
A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities: * Production qualities are low and only a small number of homes are built efficiently. * The facility space allows for low handling of materials. * There is limited space available for employees to operate. Which hybrid layout should be used to address the company’s needs? YOUR ANSWERCORRECT ANSWER Group technology Process performance metrics Manufacturing technology Statistical reduction control
Group technology
29
Which instrument would use an allocation process for space requirements in an industry scenario? YOUR ANSWERCORRECT ANSWER Block plan From-to matrix Relationship chart (REL) Rectilinear distance
Block plan
30
What would be an organization’s next step after it has revised or implemented new operations? YOUR ANSWERCORRECT ANSWER Follow up to make sure the new operation resolves quality problems Reverse the order of the operation to determine that all workers know how to complete the operation Revise the order of the operation before putting it into service to ensure the order of the operation Conduct a final analysis of the existing operation one more time
Follow up to make sure the new operation resolves quality problems
31
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? YOUR ANSWERCORRECT ANSWER They may have suggestions for improving the operation. They know how an operation has always been done with no need to change. They are experts in their field. They may resist training on new machines.
They may have suggestions for improving the operation.
32
Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? YOUR ANSWERCORRECT ANSWER Performance time Observed time Normal time Standard time
Standard time
33
Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling? YOUR ANSWERCORRECT ANSWER Job entitlement Job enrichment Job rotation Job rating
Job enrichment
34
Which work system acknowledges the benefits of employee proficiency? YOUR ANSWERCORRECT ANSWER Employee longevity Enhanced employee relations Labor specialization Lower operating cost
Labor specialization
35
Which term means to schedule a job that starts immediately, regardless of the due date? YOUR ANSWERCORRECT ANSWER Forward scheduling Finite loading Infinite loading Backward scheduling
Forward scheduling
36
What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing? YOUR ANSWERCORRECT ANSWER Simply organized inventory Quality circles Respect for people Capacity utilization
Respect for people
37
How do just-in-time (JIT) and lean systems add value? YOUR ANSWERCORRECT ANSWER By improving lighting By increasing simplicity By reducing waste By enhancing responsibility
By reducing waste
38
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement? YOUR ANSWERCORRECT ANSWER Lean systems Customer relationship management (CRM) Enterprise resource planning (ERP) ISO 9001 standards
Lean systems
39
Why is kan Why is kanban significant to the “pull” system? YOUR ANSWERCORRECT ANSWER It requires that all work items are sized the same. It specifies the exact quantity of a product that needs to be produced. It is a process that is only for support or maintenance. It is a process that highlights the highest-performing organization. ban significant to the “pull” system?
It specifies the exact quantity of a product that needs to be produced.
40
What are two product system differences between the push and pull processes? Choose 2 answers YOUR ANSWERCORRECT ANSWER Push moves the product forward in anticipation for demand. Push lowers cost due to overproduction. Pull develops additional products. Pull eliminates excessive inventory. Push enhances employee relations. Pull initiates quality control.
Push moves the product forward in anticipation for demand. Pull eliminates excessive inventory.
41
Which function does marketing play in a just-in-time (JIT) organization? YOUR ANSWERCORRECT ANSWER JIT marketing focuses on producer-driven quality. JIT marketing simplifies inventory flow. JIT marketing focuses on customer-driven quality. JIT marketing synchronizes product demand with assembly.
JIT marketing focuses on customer-driven quality.
42
How does a just-in-time (JIT) system influence all functional areas within a company? Choose 2 answers YOUR ANSWERCORRECT ANSWER Companies are able to reduce waste. Companies develop new ways to generate revenue. Companies enhance workers' promotion opportunities. Companies' workers demonstrate intrinsic values. Companies can participate when it is convenient.
Companies are able to reduce waste. Companies develop new ways to generate revenue.
43
What are two ways management can assist employees’ focus in a just-in-time (JIT) processing environment? Choose 2 answers YOUR ANSWERCORRECT ANSWER Ensure that workers receive multifunctional training Separate the cultures in the organization so there will be no conflicts Require workers to use free time to do quality control charting Develop an incentive system to reward workers for their efforts
Ensure that workers receive multifunctional training Develop an incentive system to reward workers for their efforts
44
Which tier-level supplier directly supplies materials or services to a processing and packaging plant? YOUR ANSWERCORRECT ANSWER Tier one suppliers Tier two suppliers Tier three suppliers Tier four suppliers Tier five suppliers
Tier one suppliers
45
Which role do third-party logistics providers play in the supply chain? YOUR ANSWERCORRECT ANSWER Internal distributors External distributors Tier two distributors Tier three distributors
External distributors
46
A company manufactures and distributes its own products. When should the company consider outsourcing its distribution? YOUR ANSWERCORRECT ANSWER When the company can no longer accurately forecast its transportation costs When the company’s distribution costs are the lowest in the industry When the company determines that distribution is no longer a core function When new federal regulations give the company a competitive advantage
When the company determines that distribution is no longer a core function
47
What is the measure of how much supply chain is owned or operated by the manufacturer? YOUR ANSWERCORRECT ANSWER Vertical integration Horizontal integration Insource integration Outsource integration
Vertical integration
48
Which two areas should managers consider in order to adapt to the business dynamics affecting their company? Choose 2 answers YOUR ANSWERCORRECT ANSWER Their control over internal operations Their influence and leverage over supplies Their influence over future legislation and regulations Their advertising costs
Their control over internal operations Their influence and leverage over supplies
49
What are two strategic objectives for every member of the supply chain? Choose 2 answers YOUR ANSWERCORRECT ANSWER Increasing cost effectiveness Becoming more efficient Increasing end-customer demand Finding the best distribution location Reducing production and delivery times
YOUR ANSWERCORRECT ANSWER Increasing cost effectiveness Becoming more efficient
50
How does the status of overall customer satisfaction support supply chain objectives? YOUR ANSWERCORRECT ANSWER It measures space requirements. It measures efficiency. It measures compliance. It measures capacity utilization.
It measures efficiency.
51
What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization? YOUR ANSWERCORRECT ANSWER SCOR (Supply Chain Operations Reference) RFEAU (Reliability Flexibility Expenses and Asset Utilization) SCAM (Supply Chain Accreditation Model) SCM (Supply Chain Metrics)
SCOR (Supply Chain Operations Reference)
52
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000. What is the number of weeks of supply? YOUR ANSWERCORRECT ANSWER 5 6 7 8 9
7
53
A manufacturing firm uses warehouses and shippers in their supply chain. At which stage of the firm's inventory management system would the statement “percentage of line items shipped on schedule” be used? YOUR ANSWERCORRECT ANSWER Work-in-progress Raw materials Finished goods Sold goods
Finished goods
54
How does inventory management differ for manufacturing organizations compared to service organizations? YOUR ANSWERCORRECT ANSWER Service organizations must maintain work in progress types of inventory. Manufacturing organizations must maintain tangible inventory. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand. Service organizations are concerned with managing idle time due to material and component shortages.
Manufacturing organizations must maintain tangible inventory.
55
What is one advantage of a periodic review system? YOUR ANSWERCORRECT ANSWER All items are reviewed during the same time interval. Items are handled individually. Less inventory is needed to protect against stockouts. Inventory balances are updated after every transaction.
All items are reviewed during the same time interval.
56
A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted. The demands are predicted to be: * January 20,000 units * February 17,000 units * March 19,000 units * April 21,000 units * May 22,000 units * June 24,000 units Beginning inventory of 10,000 units should be maintained. What is the average monthly net widget production demand for the company? YOUR ANSWERCORRECT ANSWER 20,000 20,500 21,667 22,167
20,500
57
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory. Which two options does the company have to rapidly meet the new demand? Choose 2 answers YOUR ANSWERCORRECT ANSWER Hire temporary workers Build new production facilities Subcontract a portion of production capacity Hire and train new full-time employees
Hire temporary workers Subcontract a portion of production capacity
58
What are two reasons a company might be hesitant to provide overtime as a capacity-based option? Choose 2 answers YOUR ANSWERCORRECT ANSWER Overtime results in a buildup of excess inventory. Overtime is not a long-term solution. Overtime is typically a 50% wage premium. Overtime decreases the labor cost per unit.
Overtime is not a long-term solution. Overtime is typically a 50% wage premium.
59
Why might a company avoid using demand-based options such as inventory and backorders over a long period of time? YOUR ANSWERCORRECT ANSWER It is more risky. It is time consuming. It negatively affects subcontracting. It negatively affects hiring and firing.
It is more risky.
60
Which element is part of a financial plan? YOUR ANSWERCORRECT ANSWER Budget projections SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis Product pricing Compensation planning
Budget projections
61
Why is the marketing plan essential to the creation of the aggregate plan? YOUR ANSWERCORRECT ANSWER The actual market demand in the marketing plan is required to make adjustments to other plans. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels. The marketing plan provides insight into operations goals and activities for the year. Research and development in the marketing plan drives new products.
The marketing plan provides insight into operations goals and activities for the year.
62
What is meant by “duration of the change”? YOUR ANSWERCORRECT ANSWER The length of time one expects to need the different level of capacity The size of the change needed The percentage of normal operating capacity The fiscal impact of the change on the strategic plan
The length of time one expects to need the different level of capacity
63
Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products? YOUR ANSWERCORRECT ANSWER A level aggregate plan A chase aggregate plan A hybrid aggregate plan A modified sales and operations plan
A chase aggregate plan
64
What are two common challenges of implementing an enterprise resource planning (ERP) solution? Choose 2 answers. YOUR ANSWERCORRECT ANSWER It takes a long time to implement and to see any benefits. It requires extensive, often complex, training. The cost savings or payback is impossible to measure in terms of bottom line. It must always be customized and too much customization may slow down projects.
It takes a long time to implement and to see any benefits. It requires extensive, often complex, training.
65
What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization? YOUR ANSWERCORRECT ANSWER To manage the demand for promised deliveries To create demand for promised deliveries To identify new product demand To control the production department
To manage the demand for promised deliveries
66
A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity. Which type of system is used to identify and manage this type of problem? YOUR ANSWERCORRECT ANSWER ERP (enterprise resource planning) CRP (capacity requirements planning) FMS (flexible manufacturing system) MRP (material requirements planning)
MRP (material requirements planning)
67
Which statement is true about capacity requirements planning (CRP)? YOUR ANSWERCORRECT ANSWER Production capacity is created for future production items. Human capital adequacy is analyzed for given work centers and production items. Each product item is individually addressed regardless of relevant holistic processes. Available capacity is compared to calculated workloads of relevant items.
Available capacity is compared to calculated workloads of relevant items.
68
What is true about capacity requirements planning (CRP)? YOUR ANSWERCORRECT ANSWER It is identical to rough-cut capacity planning. It enables evaluation of work centers for critical usage. Its purpose is to maintain priorities. It determines the quantity requirements for materials.
It enables evaluation of work centers for critical usage.
69
Which project life cycle phase includes identifying the need for a project? YOUR ANSWERCORRECT ANSWER Planning Conception Feasibility analysis Execution
Conception
70
A company decides and makes plans to enter into a new market. Which project life cycle phase does this strategy directly relate to? YOUR ANSWERCORRECT ANSWER Feasibility analysis Planning Conception Execution
Conception

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