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Call center vocabulary > Call center vocabulary > Flashcards

Call center vocabulary Flashcards

Call center vocabulary

1
Q

recibo

A

receipt

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2
Q

garantía

A

warranty

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3
Q

tarifa

A

fare

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4
Q

devoluciones

A

return

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5
Q

atraso

A

delay

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6
Q

equipaje

A

suitcase, luggage or baggage

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7
Q

mantener a alguien en espera en una llamada

A

on hold

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8
Q

tiempo de espera en una llamada

A

hold time

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9
Q

pasar la llamada a otro agente

A

transfer

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10
Q

marcar numero de telefono

A

dial

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11
Q

tiempo dedicado a realizar post-call tasks

A

wrap up time or afwork

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12
Q

calls received by the call cente

A

inbound calls

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13
Q

calls made by the call center

A

outbound calls

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14
Q

line of callers waiting to be assitsed

A

Queue

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15
Q

whats the main difference between assist and attend?

A

one of them means to help and the other one to go to a certain place

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16
Q

ir/llegar

A

arrive/get to

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17
Q

what does it means check-in?

A

It enables passengers to confirm they will be on the correct flight, obtain a boarding pass, possibly select their seat (if hasn’t happened already and is allowed by airline), and check in luggage onto a plane, if it’s desired

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18
Q

registrar

A

check-in

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19
Q

pasar por

A

go/went through

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20
Q

control de seguridad

A

security checkpoint

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21
Q

sala de embarque

A

departure lounge

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22
Q

llegada del vuelo

A

flight arrival

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23
Q

migración

A

passport control

24
Q

objetos perdidos

A

lost and found

25
Q

embarque

A

boarding

26
Q

oficina de aduanas

A

customer office

27
Q

comprar

A

buy/purchase

28
Q

mostrador de aereolinea

A

airline counter

29
Q

báscula

A

scale

30
Q

maleta de mano

A

carry-on case

31
Q

pase o tarjeta de emparque

A

boarding pass

32
Q

numero de puerta

A

gate number

33
Q

boleto de ida y vuelta

A

round trip
ticket

34
Q

vuelo directo sin escala

A

direct flight

35
Q

vuelo con escala

A

connecting flight, layover or stopover

36
Q

sale por la puerta 8

A

departs from gate 8

37
Q

aeropuerto central

A

hub

38
Q

conveyor belt

A

cinta transportadora

39
Q

bandeja

A

bin

40
Q

compania aerea

A

air carrier

41
Q

despegue

A

departure

42
Q

altavoz

A

loudspeaker

43
Q

subir al avion

A

board the plane

44
Q

compartimiento

A

hold

45
Q

pasillo

A

aisle

46
Q

formulario de declaración de aduanas

A

custom declataration form

47
Q

cinta transportadora de equipaje

A

baggage convertor belt

48
Q

rellenar

A

fill in

49
Q

seguro de viaje

A

travel insurance

50
Q

sobrevendido o reservado

A

overbooked

51
Q

fila o linea de avion

A

row

52
Q

azafato o azafata

A

steward/ stewardess

53
Q

recorrido corto

A

short haul

54
Q

recorrido largo

A

long haul

55
Q

flota

A

fleet

Call center vocabulary (6 decks)

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