Catalog Administration

Question 1

What are items in Service Catalog?

Answer 1

They are building blocks of service catalog, including:
Hardware
Software
Services

Question 2

What is order guide?

Answer 2

Presents multiple Catalog Items that are grouped together logically as one request.

Question 3

What are Record Producers?

Answer 3

A form that produces a task record. Like, something is requested on the catalog, the record producer is going to generate all the tasks involved on that service/product requested.

Question 4

What is a Service Catalog

Answer 4

A robust ordering system for users to request services and products offered by various departments within the organization l

Question 5

What are the main features of Service Catalogs?

Answer 5

-Categories organize catalog items
-“One stop shopping” offered to users
-Access to the Service Desk
-Help and Training Portal
-Multiple catalogs are supported

Question 6

What appears as a single item within the category?

Answer 6

Catalog Item
Order guide
Record producer
Content item
Subcategory

Question 7

What roles can manage multiple Service Catalog?

Answer 7

Admin and catalog_admin

Question 8

What are Variables on the order form?

Answer 8

Provide questions that help the requester specify what item, option, or service to order.

Question 9

What are variable sets

Answer 9

A collection of variables that can be shared across multiple Catalog Items and Order Guides

Question 10

Where you create or modify a Catalog Item?

Answer 10

All>Service Catalog > Catalog Definitions > Maintain Items

Question 11

What is created when an order is placed?

Answer 11

Request [sc_request]
Request Item [sc_req_item]
Catalog tasks [sc_task]