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Jared Nationals > CB Voice > Flashcards

CB Voice Flashcards

1
Q

POE (Networking)

A

Power Over Ethernet

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2
Q

These type of switches are strongly recommended but not required for BVE service

A

POE (Power Over Ethernet)

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3
Q

All pinouts for ethernet wiring should adhere to this standard

A

TIA/EIA 568B/A

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4
Q

BACC

A

Broadband Access Center for Cable

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5
Q

Enables user to place calls from their phone that appear to be coming from their office

A

Be Anywhere

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6
Q

This allows sharing of a group of lines by many individuals for incoming calls

A

Hunt Group

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7
Q

This hunt group type has the incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call.

A

Simultaneous

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8
Q

This hunt group type has the incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number.

A

Sequential

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9
Q

Press this to pause message

A

2

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10
Q

Press this to delete message

A

7

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11
Q

Press this to go to end of message

A

6

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12
Q

Press this to go to beginning of message

A

4

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13
Q

Press this to fast forward 3 seconds at a time

A

3

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14
Q

Press this to rewind message 3 seconds

A

1

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15
Q

Base station should be installed this far off the ground for optimal signal coverage

A

7’-8’

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16
Q

Transfer from Voicemail allows callers to press this option to have their call transferred to another location.

A

0

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17
Q

DECT

A

digital enhanced cordless telecommunications

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18
Q

POE (Networking)

A

Power Over Ethernet

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19
Q

These type of switches are strongly recommended but not required for BVE service

A

POE (Power Over Ethernet)

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20
Q

All pinouts for ethernet wiring should adhere to this standard

A

TIA/EIA 568B/A

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21
Q

BACC

A

Broadband Access Center for Cable

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22
Q

Enables user to place calls from their phone that appear to be coming from their office

A

Be Anywhere

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23
Q

This allows sharing of a group of lines by many individuals for incoming calls

A

Hunt Group

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24
Q

This hunt group type has the incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call.

A

Simultaneous

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25
Q

This hunt group type has the incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number.

A

Sequential

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26
Q

Press this to pause message

A

2

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27
Q

Press this to delete message

A

7

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28
Q

Press this to go to end of message

A

6

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29
Q

Press this to go to beginning of message

A

4

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30
Q

Press this to fast forward 3 seconds at a time

A

3

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31
Q

Press this to rewind message 3 seconds

A

1

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32
Q

Base station should be installed this far off the ground for optimal signal coverage

A

7’-8’

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33
Q

Transfer from Voicemail allows callers to press this option to have their call transferred to another location.

A

0

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34
Q

DECT

A

digital enhanced cordless telecommunications

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35
Q

This equipment allows a group of phone stations to access a common set of telephone lines.

A

Key or PBX System

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36
Q

This equipment enables operators to deliver up to eight lines of telephony, tiered data, and other advanced Internet Protocol (IP) services

A

eMTA or Embedded Multimedia Terminal Adapter

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37
Q

This is required for all devices supporting business voice service.

A

Battery

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38
Q

This is a Telco standard device for connecting multiple telephone wires at a common point

A

66 Block/Punch-down Block

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39
Q

This is a device used to connect data wiring at a common point.

A

110 Block

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40
Q

This is the standard interface for connecting multiple pieces of telephone equipment, and can be the interface between the EMTA and 66 or 110 block demarcation point.

A

RJ-21X

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41
Q

This device is used for wire management on telecommunications equipment boards to avoid kinks and sharp bends.

A

Mushroom Spool

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42
Q

This uses an internal modem to transmit sales transaction data using a telephone line.

A

Point of Sale (POS) System

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43
Q

This type of eMTA backup battery must be assigned to an account

A

CBR/CBR2

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44
Q

This is the approximate proper loop current for off-hook phone status

A

39mA

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45
Q

This is the typical baud rate equipment should be set to for best compatibility with eMTA voice lines

A

9600 baud

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46
Q

This is the proper supervisory voltage for an eMTA

A

48V DC

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47
Q

This should be isolated if incompatibility is suspected with a Business Voice eMTA

A

inside wires (customers telephone wiring)

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48
Q

The serviceability check that occurs prior to a site survey consists of these two components

A

Serviceability of the location and E911 serviceability

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49
Q

If the customer does not have a 66 block, this is considered the demarcation point for Comcast Business Voice service

A

Customer-facing voice jack on eMTA

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50
Q

This side of a 66 block is typically used by the service provider

A

left side

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51
Q

This side of a 66 block is typically used by the customer

A

right side

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52
Q

ILEC

A

Incumbent Local Exchange Carrier

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53
Q

When terminating Telephone/Ethernet cabling, twists should maintained up to this point

A

as far as possible

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54
Q

This much of the jacket should be stripped back when terminating telephone/ethernet wiring

A

Only as much as necessary to terminate

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55
Q

Telephone/ethernet wiring should be routed here when punching down onto a 66 block

A

Routed behind the 66 block

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56
Q

These connect the network side of a 66 block to the customer side

A

Bridge Clips

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57
Q

When punching into a 66 block you should always lead with this

A

The tip wire

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58
Q

Telephone signal should flow in this direction on a 66 block

A

from left to right

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59
Q

This is the star code to enable call forwarding always

A

*72

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60
Q

This is the star code to disable call forwarding always

A

*73

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61
Q

This is the star code to enable anonymous call rejection

A

*77

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62
Q

This is the star code to disable anonymous call rejection

A

*87

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63
Q

This is the star code to enable call forward busy

A

*90

64
Q

This is the star code to disable call forward busy

A

*91

65
Q

This is the star code to enable call forwarding no answer

A

*92

66
Q

This is the star code to disable call forwarding no answer

A

*93

67
Q

This is the star code to enable call forwarding not reachable

A

*58

68
Q

This is the star code to disable call forwarding not reachable

A

*59

69
Q

This is the star code to enable call forwarding selective

A

*63

70
Q

This is the star code to disable call forwarding selective

A

*83

71
Q

This is the star code to place a call on hold

A

*52

72
Q

This is the star code to park a call

A

*68

73
Q

This is the star code to pick up a parked call

A

*88

74
Q

This is the star code for call return

A

*69

75
Q

This is the star code for call return disable

A

*89

76
Q

This is the star code to enable call waiting

A

automatically activated

77
Q

This is the star code to disable call waiting

A

*70

78
Q

This is the star code for call trace

A

*57

79
Q

This is the star code for caller ID Delivery Blocking

A

*67

80
Q

This is the star code for disabling caller ID Delivery Blocking Per Call

A

*82

81
Q

This is the star code for directed call pickup

A

*97

82
Q

This is the star code for directed call pickup with Barge-in

A

*33

83
Q

This is the star code to enable do not disturb

A

*78

84
Q

This is the star code to disable do not disturb

A

*79

85
Q

This is the star code to enable terminal make busy in a hunt group

A

*230

86
Q

This is the star code to disable terminal make busy in a hunt group

A

*231

87
Q

This is the star code to enable group make busy in a hunt group

A

*232

88
Q

This is the star code to disable group make busy in a hunt group

A

*233

89
Q

This is the star code for last number redial

A

*66

90
Q

This is the star code to disable repeat dialing

A

*86

91
Q

This is the star code for music on hold

A

*39

92
Q

This is the star code for speed dial 100

A

*75

93
Q

This is the star code for speed dial 8

A

*74

94
Q

This is the star code for voicemail retrieval

A

*99

95
Q

This is the star code for direct voicemail transfer

A

*55

96
Q

This is the star code to enable call screening

A

*60

97
Q

This is the star code to disable call screening

A

*80

98
Q

This is the star code for speed dial 30

A

*75

99
Q

document that includes special instructions and contract info

A

service order agreement/ business contract

100
Q

VoiceEdge Select is based on Business Voice Mobility along with these

A

Handsets. Automated Attendant, Hunt Group, Voicemail per seat, Enhanced Management Portal

101
Q

VoiceEdge Select is available to be used at this many sites per customer

A

Single site only

102
Q

VoiceEdge Select has these models of handset available for the customer to choose from

A

Panasonic KX-TPA60 (handheld) and Panasonic KX-TPA65 (Desktop)

103
Q

This Cloud based PBX offers dedicated voice bandwidth via a separate modem for customers at a single site

A

VoiceEdge Select

104
Q

VoiceEdge select can be mixed with any products except for these

A

Any advanced voice product

105
Q

This VoiceEdge select feature answers inbound calls and provides choices to the caller

A

Automated Attendant

106
Q

This VoiceEdge select feature allows customers to set a customer schedule to provide different prompts at different times of day

A

Automated Attendant

107
Q

This is the maximum amount of phone numbers provided on a VES only order

A

9 (8 seats + 1 AA)

108
Q

This voice feature enables calls to roll from seat to seat to ensure effective call handling.

A

Hunt Group

109
Q

These are the types of hunt group available to VES customers

A

Sequential or Simultaneous

110
Q

IMS

A

IP Multimedia Subsystem

111
Q

IP Multimedia Subsystem (IMS) supports up to this many hunt groups per account

A

4

112
Q

These are two benefits of a hunt group

A

Helps the caller get to a ‘live’ person and increases the odds of an answer

113
Q

These comcast business SMB products offer readable voicemail

A

VoiceEdge Select and BV Mobility

114
Q

This SMB voice product has a seat based pricing structure

A

VES or VoiceEdge Select

115
Q

This SMB product has a line based pricing structure

A

BV Mobility

116
Q

This is the cordless base station for VES phone systems

A

Panasonic KX-TGP600

117
Q

The VES base station supports up to this many cordless phones

A

8

118
Q

The VES base station supports up to this many concurrent phone calls

A

8

119
Q

This is the approximate range of a VES base station

A

100’ - 150’

120
Q

This is the wireless standard used by VoiceEdge Select

A

Digital Enhanced Cordless Telecommunications or DECT

121
Q

Workers that need to move around the business would probably prefer this model of VES phone

A

KX-TPA60 Handset Phone

122
Q

Workers who primarily work from a single location may prefer this phone

A

KX-TPA65 Desk Phone

123
Q

This VES device is used for increasing the cordless range

A

KX-A406 repeater

124
Q

This is the maximum amount of repeaters allowed per VES site

A

3

125
Q

This is the maximum amount of concurrent calls a VES repeater supports

A

4

126
Q

This VES device does not need to be provisioned

A

KX-A406 repeater

127
Q

This VES device can not be set up in a cascaded configuration

A

KX-A406 repeater

128
Q

CPNI

A

Customer Proprietary Network Information

129
Q

This provides access to certain secured Voice settings and billing details on My Account portal

A

Security Pin.CPNI PIN

130
Q

The first person to sign on to the My Account portal is assigned this role by default, which can be reassigned later if necessary

A

Primary Service Manager

131
Q

If a customer is getting VES services and already has existing business internet and voice service, they will not need this at the time of install.

A

CPNI PIN

132
Q

If a customer is getting VES services and already has existing business voice but no internet service, they will need this at the time of install.

A

CPNI PIN

133
Q

VES customers with no existing Business internet or voice service will receive this at the time of install

A

CPNI PIN

134
Q

VES services can not be configured on day of install if either of these are not present

A

Primary Service Manager (PM) or CPNI PIN

135
Q

On a VES handset, the LED on the top left will turn on to indicate this

A

That the phone is charging

136
Q

When a VES handset is in the charging cradle this can not occur

A

Power On or Off

137
Q

These two modems are compatible to use for VES service

A

Arris 820 or 804

138
Q

This eMTA type should not be used for Business Voice when installing new Business Voice service alongside new VES

A

8 port eMTA

139
Q

CAAP

A

Comcast Advanced Activation Platform

140
Q

VES telephone numbers are assigned to the Base Station mac in this

A

CAAP

141
Q

If the email address in CSG is not valid, the CPNI PIN is sent to the service address via this

A

USPS

142
Q

All hunt groups have these three sections

A

Entry Point, Treatment, and Exit Point

143
Q

The default entry point for a hunt group with VES is this

A

When a caller dials the first user in the hunt group

144
Q

Beginning July 8th, Comcast Business customers will no longer be able to purchase new or renew services for this product

A

VoiceEdge Select

145
Q

In VoiceEdge select hunt settings, users can choose to skip to the next user based on this

A

number of rings

146
Q

To enter maintenance mode on a VES handset follow these steps

A

Turn off phone, turn phone back on, when screen turns white hold talk button, press left softkey, press 8 1, press ok

147
Q

This RSSI is the minimum that is adequate to support phone service for a VES handset or Deskphone

A

-68

148
Q

Flashing red indicator light on a VES base station means this

A

The base is in registration mode

149
Q

Do this to manually enter registration mode on a KX-TGP600 base

A

Press the button on the right side of the base

150
Q

This feature lets a comcast business customer put a caller on hold while taking a second call

A

Call Waiting

151
Q

This feature allows a Business Voice customer to choose which phone number appears on caller ID for outgoing calls

A

Call Masking

152
Q

To factory reset a VES Base Station, do this

A

hold down the reset button for 35 seconds

153
Q

IPEI

A

International Portable Equipment Identity

154
Q

If the wrong or no phone number displays on the phone after registering to a VES base the mapping between this and the phone number is incorrect

A

IPEI or International Portable Equipment Identity

155
Q

This has occurred if the VES base station indicator light shows a solid amber light

A

The base station has failed to obtain an IP address

156
Q

This has occurred if the VES base station indicator light shows a blinking amber light after all phones are paired

A

The base station has failed to register all of the phones with the Comcast IMS network

Jared Nationals (14 decks)

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