CBM 113 (LESSON 1) Flashcards
is the process, which combines and transforms various resources used in the production/operations subsystem of the organization into value added product/services in a controlled manner as per the policies of the organization.
Production/operations management
For over two century’s operations and production management has been recognized as an important factor in a country’s _______________
economic growth.
The traditional view of manufacturing
management began in eighteenth century when __________ recognized the economic benefits of specialization of labor.
Adam Smith
Adam Smith recommended breaking of jobs down into ______________ and recognizes workers to specialized tasks in which they would become highly skilled and efficient.
subtasks
In the ___________ F.W. Taylor implemented Smith’s theories and developed scientific management.
early twentieth century,
is defined as “the step-by-step conversion of one form of material into another form through chemical or mechanical process to create or enhance the utility of the product to the user.”
PRODUCTION
defines production as „a process by which goods and services are created‟.
Edwood Buffa
of an organization is that part, which produces products of an organization.
It is that activity where by resources, flowing within a defined system, are combined and transformed in a controlled manner to add value in accordance with the policies communicated by management
The production system
is an organized activity, so every production system has an objective
Production
It does not operate in isolation from the other organization system
Production
The ________ transforms the various inputs to useful outputs
system
There exists ____________ about the activities, which is essential to control and improve system performance.
feedback
deals with decision making related to production processes so that the resulting goods or services are produced according to specifications, in the amount and by the schedule demanded and out of minimum cost.”
PRODUCTION MANAGEMENT
is to produce goods services of right quality and quantity at the right time and right manufacturing cost‟
objective of the production management
4 RIGHTS
Right Quality
Right Quantity
Right Time
Right Manufacturing Cost
converts inputs in order to provide outputs which are required by a customer. It converts physical resources into outputs, the function of which is to satisfy customer wants i.e., to provide some utility for the customer.
Operating system
in an organization can be categorized into manufacturing operations and service operations.
Operations
is defined in terms of the mission it serves for the organization, technology it employs and the human and managerial processes it involves.
Operations
DISTRIBUTION BETWEEN MANUFACTURING OPERATIONS AND SERVICE OPERATIONS
- Tangible/Intangible nature of output
- Consumption of output
- Nature of work (job)
- Degree of customer contact
- Customer participation in conversion
- Measurement of performance.
An activity that establishes a course of action and guide future decision-making is planning.
PLANNING
Activities that establish a structure of tasks and authority.
ORGANIZING
Activities that assure the actual performance in accordance with planned performance.
CONTROLLING
is a key objective of operations management. The operating system must provide something to a specification which can satisfy the customer in terms of cost and timing.
CUSTOMER SERVICE
As operation managers plan, organize, and control the conversion process, they encounter many problems and must make many decisions
MODEL
