Flashcards in CDV Residential Deck (70):
Four Xfinity Voice features that offer online access
*Anonymous Call Rejection
*Call Forwarding Selective
4 Benefits of Xfinity Voice
*Use existing phone equipment
*Peace of Mind (one rate, 30 day MBG, No hidden fees)
*Multiple ways to connect
Xfinity Voice Unlimited features
Caller ID Blocking per call
Caller ID with call waiting
Call Forwarding Selective
Anonymous Call Rejection
Features Included in Xfinty Voice Unlimited Saver Plan
*Caller ID with Call Waiting
*Caller ID Blocking per call
Cost of CDV Saver
$11.95 Additional line no features
$3.95 Voice Mail
Cost of CDV Unlimited
$11.95 Additional Line no features
$21.95 Additional Line with features
Non-emergency police and other government services
Community information and referral services
Traffic and transportation information (US)
Weather and travel information (Canada)
Telecommunication Relay Services (TRS) for the hearing impaired
One Call Service for protection of pipelines and utilities from excavation damage. "Call before you dig"
Repair services, local telephone company. Call to us.
Local Directory Assistance
Three things 411 can tell you
Movie theater showings
Directory Assistance time to update
6 International Countries included in Xfinity Voice
Eco listing time to update
Up to 4 days from when the order is completed in the billing system.
Directory Listing Hyphen
Only acceptable with hyphenated names
Directory Listing Business Names
Directory Listing cannot be a business name
3 Benefits of Eco listing
*Listing available electronically
*Provided at no cost to our customers
*Online listings are more up to date than phone books
Customer information is NOT available on
*Directory Assistance/Operator Assistane
*3rd Party directiory
Customer information is NOT available for
*3rd Party Publishers
But is in the Directory Assistance (411)
Directory Listing Ampersand
Only acceptable for dual names
Ex: Pam & Sam Smith
Directory Listing Obscenities
No #*$%&-ing Allowed
Directory Listing Last Names
*Can gave multiple first names
*Only One Last name
Directory Listing: Exceptions
Domestic Abuse Victims
Directory Listing: Additional Lines
*Can gave different name
*All other rules apply - Caps, symbols, initials
*Must decide on preferred directory listing option for each line
Directory Listing: Capitalization
Must use proper capitalization on all names and addresses
Yes: 123 E Green Ave
No: 123 e green ave 123 GREEN AVE
Directory Listing: Spaces
Only one space (no double spaces)
Directory Listing: Symbols
Phone "Published with Omit Address"
Same as published but the customer house# and street are not listed
Act that prohibits Caller ID spoofing for the purpose of defrauding or otherwise causing harm
Truth in Caller ID act of 2009
-FCC Adoption June 2010
Directory Listings: Initials
Cannot use for entire name
Yes: J. Smith
Directory Listings: Apostrophe
Acceptable only as part of name
Directory Listing: Options
*Published with Omit Address
3 Benefits of Xfinity Voice in 3 words
This indicates a message is waiting
Stutter dial tone
Information required for the be legal response center for Call Trace
TN Being called
Call Detail Records
Free telephone numbers included with Voice 2 go
Allows customers to se their home phone number or personal number to make domestic and international calls or text messages.
Voice 2 Go
Repeat Dialing will not work on these types of phone numbers.
How long will call waiting be cancelled for by dialing *70?
Only for the current call
What message will you hear if using call return for a mobile #?
"Your call did not go through"
Also true for international and long distance numbers
What will happen if you use last call return and the line is busy?
Call Return will keep trying the number for 30 minutes and your phone will ring when it is available.
What are 3 types of calls?
When a caller blocks their Caller ID, what message will be displayed?
Private or anonymous.
What types of phone numbers will repeat dialing not work on?
How long will repeat dialing attempt to reach a called party?
30 minutes or until cancelled
Calls NOT allowed with Voice 2go
Maximum amount of numbers that can be blocked with Call Screening?
How long will a Voice Mail be saved?
Maximum amount of minutes voicemail boxes can store?
Maximum length of a Voice Mail?
In addition to the 50 official states, what countries or territories are included?
US Virgin Islands
What shows on Caller ID when the information is not available? (due to limitations like analog or PBX)
Out of Area
12 Xfinity Voice features
Anonymous call Rejection
Call Forwarding Selective
Caller ID Blocking Per Call
Caller ID with call waiting
Call Before you Dig
8 other Voice Features
Caller ID on TV
Xfinity Connect Webmail
Voice to go
Paired Residentail Star Codes List
72 73 Call Forwarding
63 83 Call Forwarding Selective
66 86 Repeat Dialing
60 80 Call Screening
77 87 Anonymous Call Rejection
96 97 3-way Calling
67 82 Caller ID Blocking per line
69 89 Call Return
57 Call Trace
74 Speed Dial 8 (set up)
75 Speed Dial 30 (Set up)
70 Call Waiting Deactivate
When does the monthly SMS allowance reset?
Per calendar month.
Customers cannot do these things with their residential CDV Service per the Xfinity Voice acceptable use policy.
Auto Dialing for telemarketing purposes
Operating a business
Operating a call center
What are the email text alerts a customer can manage? (Turn on and off)
On Demand & PPV
Payment Past Due
Security Notice: System Alerts
Local Call Area Tool
4 Ways a customer can access Enhanced Voicemail?
Dial Home TN
Online Xfinity Connect
Xfinity Connect App
X1 Connect App
You should always place one of these on an EMTA
What areas should you break the system down into when troubleshooting phone problems?
RF and Coax
Station Jacks and equipment
What calls are automatically blocked on all Xfinity Voice Lines?