Ch. 1 Flashcards
(27 cards)
What is the nature of management?
To motivate and coordinate others to cope with diverse and far-reaching challenges.
How did the role of managers change over time?
Managers are doing more with less, fully engaging employees, viewing change as natural, and inspiring collaboration.
Define management.
The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
What does organizational effectiveness mean?
Providing a product or service that customers value.
What does organizational efficiency refer to?
The amount of resources used to achieve an organizational goal.
What is high performance in organizational context?
The attainment of organizational goals by using resources in an efficient and effective manner.
What are the three categories of management skills?
- Conceptual
- Human
- Technical
What is a manager role?
A set of expectations for a manager’s behavior.
List the four functions of management.
- Planning
- Organizing
- Leading
- Controlling
What is the importance of small businesses in management?
Small businesses are growing in importance; inadequate management skills are a threat.
What is the classical perspective in management?
Includes three subfields: scientific management, bureaucratic organizations, and administrative principles.
What is scientific management?
Improving efficiency and labor productivity through scientific methods.
Who proposed the Gantt chart?
Henry Gantt.
What did Max Weber propose about bureaucratic organizations?
Organizations should be managed on an impersonal, rational basis.
What are the 14 general principles of management proposed by Henri Fayol?
- Unity of command
- Division of work
- Unity of direction
- Scalar chain
What does management science refer to?
The use of mathematics, statistics, and other quantitative techniques to aid management decision making.
What does the humanistic perspective emphasize?
The importance of understanding human behaviors, needs, and attitudes in the workplace.
Who were the early advocates of the humanistic perspective?
- Mary Parker Follett
- Chester Barnard
What is Maslow’s hierarchy of needs?
A theory that starts with physiological needs and progresses to safety, belongingness, esteem, and self-actualization.
What are Theory X and Theory Y?
- Theory X: Assumes employees are inherently lazy
- Theory Y: Assumes employees are self-motivated
What is organization development (OD)?
A specific set of management techniques based in the behavioral sciences approach.
What is systems thinking?
The ability to see the distinct elements of a situation as well as the complexities.
What does the term ‘contingency’ mean in management?
One thing depends on other things.
What is big data analytics?
Technologies, skills, and processes for searching and examining massive, complex sets of data.
