Ch. 1 Interpersonal Communication

Question 1

INTRApersonal communication -

Answer 1

when you talk or think to yourself; requires only one communicator

Question 2

INTERpersonal communication -

Answer 2

an ongoing ever changing process; occurs when you interact with another person;

creates a dyad (2 people communicating with one another)

Question 3

interpersonal mediated communication -

Answer 3

concept created by Gumpert and Cathcart;

describes any person to person interaction where a medium has been interposed to transcend the limitations of time and space

Question 4

What qualitative continuum do relationships exist on? -

Answer 4

impersonal>>>>> to intimate

Question 5

what is the goal of interpersonal communication? - how treated?

Answer 5

treat and respond to one another as genuine persons/ unique individuals, not objects or roles

Question 6

what happens to a relationship the more personal it becomes? -

Answer 6

the more interdependent the people become

Question 7

What type of rewards do we gain from our relationships?

Answer 7

intrinsic (emotionally, intellectually, spiritually) and extrinsic (impersonal professional relationships can help us achieve our goals)

Question 8

What does effectiveness of relationships depend on?

Answer 8

the effort we put into those relationships

Question 9

Are we born with interpersonal skills? -

Answer 9

no- we must learn them

Question 10

When speaking to someone in that moment what four factors will impact our interpersonal skills? -

Answer 10

gender, environment, goals, culture

Question 11

What is the goal of achieving interpersonal competence? what skills?

Answer 11

improve communication skills in all contexts, across cultures and generations

Question 12

transactional model of communication -

Answer 12

sending and receiving occur simultaneously; the source and receiver continually influence one another; role duality (constantly sending and receiving)

Question 13

what are the two types of messages

Answer 13

verbal, nonverbal

Question 14

how is meaning determined

Answer 14

by the words used, tone of voice, facial expressions, posture, touch, appearance, smell (everything we do as a sender or receiver has potential message value)

Question 15

define channel -

Answer 15

how messages travel; the medium that connects sender and receiver i.e. face to face, text, facebook

Question 16

define noise -

Answer 16

anything that interferes with or impedes our ability to send or receive a message;

can be internal (thoughts/ feelings, hunger, shyness) or external (radio, color of room, street noise)

Question 17

semantic noise -

Answer 17

inability to understand meaning of words or context in which they are used

Question 18

physiological noise -

Answer 18

illness, discomfort, impairment in speech/ sight/ hearing/ memory

Question 19

psychological noise -

Answer 19

anxiety, confusion, bias, close-mindedness, anger

Question 20

intellectual noise -

Answer 20

information overload or unpreparedness

Question 21

environmental noise -

Answer 21

distracting sounds, smells, sight or feel of the environment/ physical space

Question 22

define feedback -

Answer 22

information we receive in response to a message sent; can be immediate or delayed

Question 23

positive feedback -

Answer 23

enhances behavior

Question 24

negative feedback -

Answer 24

stops behavior

Question 25

internal feedback -

Answer 25

that which you give yourself as you self-assess

Question 26

external feedback -

Answer 26

you receive from others

Question 27

low monitored feedback -

Answer 27

spontaneous; candid

Question 28

high monitored feedback -

Answer 28

carefully crafted response

Question 29

feedforward -

Answer 29

opens the communication channel; a form of phatic communication (social talk)

Question 30

environmental and situational context -

Answer 30

physical location of interaction

Question 31

cultural context

Answer 31

life space or cultural background (beliefs, values, and rules) of parties in the dyad

Question 32

effect

Answer 32

how one is influenced by interaction emotionally, physically, cognitively

Question 33

Linear Model of Communication -

Answer 33

unidirectional; communication goes in only one direction: instructions, directions, signs, email, texts, youtube

Question 34

interaction model of communication -

Answer 34

back and forth; presence and effect of both feedback and context, but receiver not actively involved in creating meaning: IMs, class presentation

Question 35

transactional model -

Answer 35

give-and-take; exchanges with source and receiver responding simultaneously face-to-face

Question 36

what are the three models of communication -

Answer 36

linear (unidirectional), interaction (back and forth), and transactional (give and take)

Question 37

how does interpersonal communication enhance our lives?

Answer 37

fulfills **psychological** functions (well being); it fulfills **social functions** (affection, inclusion, control); it fulfills **information functions** (reducing uncertainty); it fulfills **influence functions** (persuasion, achievement of goals/ objectives)

Question 38

interpersonal patterns

Answer 38

reasoned sense making= understanding individuals/ predict behavior, and retrospective sense-making= understanding our own behavior once it has occurred

Question 39

What did Edward T Hall say about communication -

Answer 39

culture is communication, and communication is culture

Question 40

Individualistic cultures -

Answer 40

stress individual goals you are responsible for yourself and maybe your immediate family

Question 41

collectivist cultures -

Answer 41

stress group goals, responsible for entire group

Question 42

high context cultures -

Answer 42

more tradition-bound, appear to others as overly polite and indirect eg asian cultures, joy luck club

Question 43

low context cultures -

Answer 43

less tradition-bound and more direct/ verbally explicit

Question 44

what did McLuhan say about communication and technology? -

Answer 44

the media is the message Channels affect both the sending/receiving of messages

Question 45

gaining communication competence -

Answer 45

add to your storehouse of knowledge about interpersonal communication; recognize how your relationships affect you; analyze your options; interact ethically, respect diversity, and think critically about person to person contacts; practice and apply skills to improve interpersonal performance

Question 46

every interpersonal communication contact shares 3 things -

Answer 46

key characteristics, core communication principles, and axioms

Question 47

5 characteristics of an effective interpersonal communicator.

Answer 47

1. does not take others for granted 2. does not repeat scenarios/ scripts that are doomed to fail 3. does not follow stereotypes 4. is guided by skill and knowledge 5. works through problems to enhance self-worth

Question 48

What factors affect how you are perceived when you communicate with someone? The 7 essential elements of interpersonal communication.

Answer 48

1) people involved 2) message(s) that each person sends or receives 3) channel(s) used 4) amount of **noise** present 5) context (environment/ setting) 6) feedback sent in response 7) the acts effect(s) on individuals involved

Question 49

5 characteristics of interpersonal communication

Answer 49

1) it is a dynamic process 2) it is unrepeatable 3) it is irreversible (offline and online) 4) it is learned 5) characterized by wholeness and nonsummativity (whole is greater than sum of parts)

Question 50

5 communication axioms or universally accepted principles of communicaiton that enable us to understand interpersonal interactions more fully.

Answer 50

Universally accepted Principles of communication 1) you cannot not communicate 2) every interaction has both a **content and a relationship** dimension 3) every interaction is defined by how it is **punctuated** 4) messages consist of **verbal symbols and nonverbal cues** 5) interactions are either **symmetrical or complementary**

Question 51

Anything that interferes with or impedes our ability to send or receive a message is known as which of the following?

Answer 51

Noise

Question 52

As we interact, we are influenced in some way by the interaction. This is known as which of the following?

Answer 52

Effect

Question 53

We negotiate the meaning we derive from interpersonal communication by sending and receiving what two types of messages?

Answer 53

Verbal, nonverbal

Question 54

Identifiable behavioral patterns and motivations explain which of the features of interpersonal contact?

Answer 54

Core Communication Principles

Question 55

During interpersonal contacts, as we share information we reduce the amount of which of the following in our lives?

Answer 55

uncertainty

Question 56

The ability to communicate effectively is known as \_\_\_\_\_\_.

Answer 56

Interpersonal competence

Question 57

If the color of a room is not appealing to you, which of the elements of communication would be affected the most?

Answer 57

Noise

Question 58

Interpersonal communication involves understanding patterns of behavior, predicting what others will do, and doing what for their actions as well as our own?

Answer 58

providing reasons Reasoned sense making Retrospective sense making

Question 59

In which type of culture you are responsible for yourself and maybe your immediate family?

Answer 59

individualistic

Question 60

Interpersonal communication serves many functions in our lives; which is a function it typically serves?

Answer 60

Social