Ch4 Listening and Life Contexts Flashcards
hearing
involuntary, physiological process when sound waves hit eardrums and vibrations are processed by the brain
listening
voluntary, psychological process; process of receiving, attending to, and assigning meaning to aural and visual stimuli
HURIER model of listening
developed by Judi Brownell; represents a behavioral approach that suggests listening is a system of interrelated components that includes mental processes and observable behaviors (hearing, understanding, remembering, interpreting, evaluating, responding)
HURIER Hearing
HURIER: we choose to pay attention only to sounds that interest us
we hear what we listen for
Hearing: attending
willingness to focus on and organize particular stimuli; we attend to a sound by concentrating on it
HURIER: understanding
HURIER: we absorb the meaning of a person’s statement or sound; we decode what is said using our reservoir of information; we refrain from judging the message until we are certain we can comprehend it; we might reply with questions; helped by rephrasing or paraphrasing
HURIER: remembering
HURIER: brain assigns meaning to spoken words; we may or may not commit information to memory based on what we decide is worth remembering; we remember personal and public events of significance
short-term memory
we store most of what we hear here, but info is forgotten unless we continually use and apply what we store
long-term memory
storage of info for use at a later date; connects new experiences to previous images and information
HURIER: interpreting
HURIER: we attempt to make sense of the message by considering it from the sender’s perspective;
-meaning you settle on determines how you respond
HURIER: evaluating
HURIER: we weigh the worth of and critically analyze what we have listened to
- we separate facts from inferences, identify prejudices and faulty arguments
- we can follow up with more questions
HURIER: responding
HURIER: we react and provide feedback
WAYS OF LISTENING: people-oriented listening style
listening style- you focus on emotions and interests of others; fosters relating to others in more meaningful ways
WAYS OF LISTENING: action-oriented listening style
listening style-you focus on clarity and preciseness; you prefer direct messages
WAYS OF LISTENING: content-oriented listening style
listening style - you focus on facts, details, and ambiguities; you like being intellectually challenged and having to work ideas through practice; comfortable listening to messages that spark debate
WAYS OF LISTENING: time-oriented listening style
listening style - you focus on efficiency and succinctness; you expect the speaker to get to the point
Type of listening: appreciative listening
for pleasure; often experienced with someone else
Type of listening: comprehensive listening
- to gain knowledge; you listen with an open mind and suspend judgment
Type of listening: critical/deliberative listening
-analyze info. assess its worth, validitity, and soundness
Type of listening: empathetic listening
listening that involves understanding another is facing from their viewpoint, not yours
-important for building strong interpersonal relationships; facilitates problem solving; lends a different, clearer perspective to any situation
You activate 3 skills.
empathy listening does what to a relationship?
It is an enhancer.
When empathizing you activate 3 skills: Empathetic responsiveness
Perspective taking
and sympathetic responsiveness.
empathetic responsiveness skill
listener experiences an emotional response that corresponds to the other person’s emotions
perspective taking skill
listener adopts viewpoint of other person
sympathetic responsiveness skill
listener can feels for, rather than feels with, another because they don’t use perspective taking or empathetic responsiveness
but to take their perspective and feel with is being more empathetic.
