Ch. 10 Flashcards
(31 cards)
Employee Relations
Managerial activity to maintain positive employee–employer relationships that support productivity, motivation, morale, and discipline.
Fair Treatment
Concrete actions to respect employees’ rights and contributions; minimizes negative outcomes like deviance and turnover.
Ways to Minimize Unfairness
Hire competent employees, ensure equitable pay, use fair appraisals, set clear policies.
Employee Engagement
Positive, fulfilling work-related state of mind characterized by vigor, dedication, and absorption.
Drivers of Employee Engagement
Base pay, job security, career advancement, trust in leadership, relationship with supervisors.
Organizational Justice Types
Distributive justice (outcomes), Procedural justice (processes), Interactional justice (interpersonal treatment).
Ways to Enhance Engagement
Line of sight, psychological meaningfulness, safety, focus on strengths, decision involvement.
Downward Communication Methods
Magazines, newsletters, intranet, voicemail, email, webcasts, meetings.
Upward Communication Methods
Suggestion programs, opinion surveys, focus groups, task forces, manager summaries.
Downward Communication Content
Financial results, new products, major contracts, organizational changes, rumor management.
Upward Communication Content
Morale, problems, comparative annual feedback (only useful if acted on).
Turnover
Termination of an individual’s employment, either voluntary (quit, retire) or involuntary (dismissal, layoff).
Voluntary Turnover Types
Functional (bad performers leave) and Dysfunctional (good performers leave).
Predictors of Voluntary Turnover
Low commitment, low clarity, low tenure, role conflict, dissatisfaction, age, education.
Costs of Turnover
Separation, vacancy, replacement, and training costs.
Reasons for Involuntary Turnover
Poor job performance, economic pressures, strategic changes.
Fair Discipline Steps
Establish rules, progressive discipline, appeals process.
Dismissal for Just Cause
Termination without severance due to poor behavior such as insubordination or dishonesty.
Communicating Insubordination
Criticism of boss, refusal to obey, defiance of rules, public disrespect, undermining authority.
Downsizing
Intentional workforce reduction to improve efficiency, often results in layoffs.
Wrongful Dismissal
Termination violating employment law, contracts, or due process; may require damages or notice.
Constructive Dismissal
Employer actions making continued employment intolerable without formally terminating the employee.
Termination Interview Steps
Plan carefully, get to point, describe situation, listen, offer severance, next steps, outplacement.
Preparation for Avoiding Wrongful Dismissal
Clear contract clauses, document discipline, consistent policy application.
