CH. 14 Flashcards
(34 cards)
What is a team?
A unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.
Team
A unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.
Social facilitation
The tendency for the presence of others to enhance one’s performance.
Functional team
A team composed of a manager and his or her subordinates in the formal chain of command.
Define Cross-Functional Teams
Composed of employees from roughly the same hierarchical level, but from different areas of expertise.
Cross-Functional Teams
- Task forces teams
- Special-purpose teams
Task force
A group of employees from different departments who deal with a specific activity and exist as a team only until that task is completed.
Special-purpose team
A team created outside the formal structure to undertake a project of special importance, such as developing a new product.
Self-managed teams
A team that consists of multiskilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.
Agile team
A small team that is focused on one aspect of a larger project and has complete responsibility and all needed member expertise to produce its product or service.
Virtual team
A team made up of members who are geographically or organizationally dispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.
Global team
A group made up of employees who come from different countries and whose activities span multiple countries.
Free rider
A person who benefits from team membership but does not make a proportionate contribution to the team’s work.
Five common dysfunctions of teams
- Lack of trust,
- Fear of conflict
- Lack of commitment
- Avoidance of accountability
- Inattention to results
Task specialist role
A team role in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal.
Socioemotional role
A team role in which an individual provides support for team members’ emotional needs and helps strengthen social unity.
Forming
The stage of team development involving a period of orientation and getting acquainted.
Storming
The stage of team development in which individual personalities emerge and people become more assertive in clarifying their roles and what is expected of them.
Norming
The stage of team development in which conflicts are resolved and team harmony and unity emerge.
Performing
The stage of team development in which members focus on problem solving and accomplishing the team’s assigned task.
Adjourning
The stage during which members of temporary teams prepare for the team’s disbanding.
Team cohesiveness
The extent to which team members are attracted to the team and motivated to remain a part of it.
Team norms
An informal standard of conduct that is shared by team members and guides their behavior.
Conflict
An antagonistic interaction in which one party attempts to block the intentions or goals of another.
