CH. 5

Question 1

Goal

Answer 1

A desired future state that the organization wants to realize.

Question 2

Plan

Answer 2

A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.

Question 3

Planning

Answer 3

The management function concerned with defining goals for future performance and how to attain them.

Question 4

Strategic goals (official goals)

Answer 4

A broad statement of where an organization wants to be in the future; pertains to the organization rather than to specific divisions or departments.

Question 5

Strategic plans

Answer 5

Action steps by which an organization intends to attain strategic goals.

Question 6

Tactical goals

Answer 6

The outcome that major divisions and departments must achieve for an organization to reach its overall goals.

Question 7

Tactical plans

Answer 7

Designed to help execute major strategic plans and to accomplish a specific part of a company’s strategy.

Question 8

Operational goals

Answer 8

A specific, measurable result that is expected from departments, work groups, and individuals.