Ch. 24 Communication Terms

Question 1

Includes the five senses and everything that does not involve the spoken or written word.

Answer 1

Non-verbal communication

Question 2

Content of the communication.

Answer 2

Message

Question 3

Message a receiver receives from the sender.

Answer 3

Feedback.

Question 4

Motivates one person to communicate with another.

Answer 4

Referent

Question 5

Spoken or written word.

Answer 5

Verbal communication

Question 6

Ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding.

Answer 6

Empathy

Question 7

Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.

Answer 7

Communication

Question 8

Person who encodes and delivers a message.

Answer 8

Sender

Question 9

Self-directed and independent in accomplishing goals and advocating for others.

Answer 9

Autonomy

Question 10

Specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.

Answer 10

Therapeutic communication

Question 11

Means of sending and receiving messages.

Answer 11

Channels

Question 12

Factors within both the sender and the receiver that influence communication.

Answer 12

Interpersonal variables.

Question 13

Self-talk

Answer 13

Intrapersonal communication

Question 14

Technique that holds promise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior.

Answer 14

Motivational interviewing

Question 15

Use of technology to create ongoing relationships with patients and their health care team.

Answer 15

Electronic communication

Question 16

Communication model that enhances the linear communication by enabling the sender and receiver to view perceptions, attitudes and potential reactions with one another.

Answer 16

Circular transactional model

Question 17

One-on-one communication with another person.

Answer 17

Interpersonal communication

Question 18

Setting for communication

Answer 18

Environment

Question 19

Allows expression of feelings and ideas without judging or hurting others.

Answer 19

Assertiveness

Question 20

Assessment and communication technique that allows nurses to better understand and perceive the emotions of themselves and others.

Answer 20

Emotional intelligence

Question 21

Being attentive to what a person is saying both verbally and nonverbally

Answer 21

Active listening

Question 22

Workplace bullying

Answer 22

Lateral violence

Question 23

Broad factor that refers to all factors that influence communication

Answer 23

Metacommunication

Question 24

Interaction that occurs when a small number of people meet.

Answer 24

Small-group communication.

Question 25

Interaction with an audience.

Answer 25

Public communication.

Question 26

Generalizations that are made about individuals without further assessment.

Answer 26

Stereotyping

Question 27

Person who receives and decodes the message.

Answer 27

Receiver.