Ch. 24 Communication Terms Flashcards Preview

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Flashcards in Ch. 24 Communication Terms Deck (27):
1

Includes the five senses and everything that does not involve the spoken or written word.

Non-verbal communication

2

Content of the communication.

Message

3

Message a receiver receives from the sender.

Feedback.

4

Motivates one person to communicate with another.

Referent

5

Spoken or written word.

Verbal communication

6

Ability to understand and accept another person's reality, accurately perceive feelings, and communicate this understanding.

Empathy

7

Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.

Communication

8

Person who encodes and delivers a message.

Sender

9

Self-directed and independent in accomplishing goals and advocating for others.

Autonomy

10

Specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.

Therapeutic communication

11

Means of sending and receiving messages.

Channels

12

Factors within both the sender and the receiver that influence communication.

Interpersonal variables.

13

Self-talk

Intrapersonal communication

14

Technique that holds promise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior.

Motivational interviewing

15

Use of technology to create ongoing relationships with patients and their health care team.

Electronic communication

16

Communication model that enhances the linear communication by enabling the sender and receiver to view perceptions, attitudes and potential reactions with one another.

Circular transactional model

17

One-on-one communication with another person.

Interpersonal communication

18

Setting for communication

Environment

19

Allows expression of feelings and ideas without judging or hurting others.

Assertiveness

20

Assessment and communication technique that allows nurses to better understand and perceive the emotions of themselves and others.

Emotional intelligence

21

Being attentive to what a person is saying both verbally and nonverbally

Active listening

22

Workplace bullying

Lateral violence

23

Broad factor that refers to all factors that influence communication

Metacommunication

24

Interaction that occurs when a small number of people meet.

Small-group communication.

25

Interaction with an audience.

Public communication.

26

Generalizations that are made about individuals without further assessment.

Stereotyping

27

Person who receives and decodes the message.

Receiver.