What kinds of inromation should be sought in interviews?
List the five steps in interview preparation.
Define what is meant by open-ended interview questions. List eight benefits and five drawbacks of using them.
When are open-ended questions appropriate for use in interviewing?
Define what is meant by closed interview questions. List six benefits and four drawbacks of using them.
When are closed questions appropriate for use in interviewing?
What is a probing question? What is the purpose of using a probing question in interviews?
Define what is meant by pyramid structure. When is it useful to employ this structure in an interview.
Define what is meant by funnel structure. Whe is it useful to employ this structure in interviews?
Define what is meant by diamond-shaped structure. When is it useful to employ this structure in interviews?
Define joint application design (JAD).
List the situations that warrant use of JAD in place of personal organizational interviews.
List the potential benefits of using JAD.
List the three potential drawbacks ofusing JAD as an alternate to personal interviews.
What kinds of information is a systems analysist seeking through the use of questionnaires or surveys?
List four situations in which the use of questionnaires is appropriate.
What are the two basic question types used on questionnaires?
List two reasons a system analyst would use a closed question on a questionnaire.
List two reasons a systems analyst would use open-ended questions on a questionnaire.
What are the seven guidelines for choosing language for a questionnaire?
Define what is mean by scaling.
What are two types of information or scales that systems analysts most commonly use?
What are nominal scales used for?
Give an example of an interval scale.
When should an analyst use an interval scale?
Define reliability as it refers to the construction of scales?
Define validity as it refers to the construction of scales.
Define three problems that can occur because of careless consruction of scales.
What four actions can be taken to ensure that a questionnaire's format is conducive to a good response rate?