ch 7

Question 1

interactional process in which one person sends a

message to another

Answer 1

interpersonal communication.

Question 2

environment in which communication

takes place

Answer 2

context.

Question 3

any stimulus that interferes with accurately expressing or understanding a message

Answer 3

noise.

Question 4

communication interpersonal comm. that takes places via technology

Answer 4

Electronically mediated.

Question 5

transmission of meaning from one person to another through means or symbols other than words

Answer 5

nonverbal communication.

Question 6

the principals of nonverbal communication.

Answer 6

conveys emotions - multichannel and ambiguous- may contradict verbal messages, culture bound.

Question 7

what are the elements of nonverbal communication.

Answer 7

personal space. body language, eye contact, touch. paralanguage, facial expression.

Question 8

a zone of space surrounding a person that is felt to ‘belong’ to that person

Answer 8

personal space.

Question 9

how does the personal space varies.

Answer 9

how well you know the person, gender culture status and personality diffrences.

Question 10

convey basic emotions, recognized by people

around the world.

Answer 10

facial expressions.

Question 11

what’s the culture specific norms called?

Answer 11

display rules.

Question 12

what is the display rules function?

Answer 12

Govern the expression of emotion.

Question 13

high levels of eye contact associated with?

Answer 13

effective social skills and credibility.

Question 14

the study of communication through body movements

Answer 14

Kinesics.

Question 15

conveys many meanings: support, consolation,

status and power.

Answer 15

touch.

Question 16

all vocal cues other than the content of the verbal message itself

Answer 16

paralanguage.

Question 17

ability to accurately encode (express) and decode (understand) nonverbal cues

Answer 17

nonverbal sensitivity.

Question 18

what is non verbal sensitivity related to?

Answer 18

academic competence, relationship satisfaction

Question 19

difficult, even for experts (professionals detect 57% vs 50% chance; but numbers higher for high-stakes situations)

Answer 19

catching a lie.

Question 20

device that records fluctuations in physiological arousal as a person answers questions

Answer 20

polygraph

Question 21

Pay attention, show respect, focus on the other, smile are habits for?

Answer 21

conversation skills.

Question 22

• Indicate you are open to conversation by commenting on your surroundings.

Answer 22

successful small talk.

Question 23

act of sharing info about yourself with another person

Answer 23

self disclosure.

Question 24

high levels of mutual self disclosure, which taper off as the
relationship becomes established

Answer 24

at beg.

Question 25

mindful process that requires attention and interpretation, response and recall

Answer 25

listening.

Question 26

anxiety caused by having to talk with others

Answer 26

Communication apprehension

Question 27

what are the communication problems?

Answer 27

avoidance, withdrawal, disruption, overcommunication.

Question 28

excessive concern with protecting oneself from being hurt

Answer 28

defensive,

Question 29

being so self-absorbed the other person cannot equally participate

Answer 29

self-preoccupation

Question 30

listening carefully only to then verbally attack the speaker

Answer 30

ambushing.