Ch. 7 Flashcards Preview

Management Information Systems > Ch. 7 > Flashcards

Flashcards in Ch. 7 Deck (18)
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1
Q

Functional Areas

A

Marketing and Sales

Supply Chain Management

Manufacturing and operations

Accounting and finance

Human Resources

2
Q

Core Business Processes

A

Order-to-cash
The process of selling goods or services and collecting revenue for them

Procure-to-pay
The process of ordering goods or services and paying for them

Make-to-Stock
Manufacturing goods based on forecasts and stocked I warehouses

Make-to-Process
Raw materials are purchased based on forecast. However the order does not begin until it is placed by the customer

3
Q

Order-to-cash Process and Functional Areas

A

Create customer record

Check the credit

Create the order

Allocate Stock

Pick, Pack, and Ship

Prepare and send invoice

Collect payment

Functional Areas:
[S]ales/Marketing
[A]ccounting/Finance
[M]anufacturing/Operations

4
Q

Procure-to-Pay process and Functional Areas

A

Negotiate price and terms

Issue purchase order

Receive goods

Receive Invoice

Settle Payment

Functional Areas:
Supply [C]hain management
[A]ccounting/Finance
[M]anufacturing/Operations

5
Q

Make-to-stock Process

A

Procure Inputs

Schedule Production

Production

Quality control

Stock Product

6
Q

Make-to-Order

A

Process the sales order

Design product

Procure inputs

Schedule Production

Production

Quality Control

Ship Product

7
Q

Value chain

A

Business activities that add value to the end product

8
Q

Value System and Flows

A

Multiple value chains

Upstream: Info received from another organization

Downstream: Info produced by a company and sent to another organization

9
Q

Standalone Applications/Legacy Systems

A

A system that focuses on a specific need of an individual department and is not designed to communicate with other systems within the organization

10
Q

Enterprise System/Integrated Suite

A

All departments are integrated into one system

11
Q

Internally Focused Systems

A

System that supports: [F]unctional areas
[B]usiness Processes
[D]ecision Making

12
Q

Externally Focused Systems

A

Info system that coordinates business activities with customers, suppliers, business partners, and others who operate outside of an organization

13
Q

How to improve business processes through Enterprise?

A

Packaged Software/Off the shelf software
-Software designed by a third party vendor

Custom Software
-Software programs designed for a companies specific needs

Modules
-Enterprise systems are designed in modules with components that can be selected as needed (designed around functional areas)

14
Q

Business Process Management

A

A systematic improvement approach that examines to redesign business processes to achieve dramatic results. Ex, quality, cycle time, or cost

15
Q

Enterprise Resource Planning (ERP)

A

A type of info system that integrates business activities across departmental boundaries

16
Q

Factors to consider when coshing an ERP system?

A

ERP Control
Centralized or decentralized across business units

ERP Business Requirements
Which modules to implement from a large menu of options

17
Q

Packaged Industry Specific ERP versions

A
Health care
Automotive
Construction 
Retail 
Specialized Manufacturing industries
18
Q

ERP Recommendations

A

Secure Executive Sponsorship

Get Help from outside expert

Thoroughly train users

Take multidisciplinary approach to implementations

Evolve the implementation