Ch. 8 Managing Human Resources

Question 1

Airbitation

Answer 1

settlement of a labour/management dispute by a third party whose solution is legally binding and enforceable

Question 2

Collective Bargaining

Answer 2

the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit

Question 3

Conciliation

Answer 3

a method of outside resolution of labour and management differences in which a third party is brought in to keep the two sides talking

Question 4

Human Resources Management (HR)

Answer 4

all the activities involved in determining an organization’s human resources needs, as well as acquiring, training, and compensating people to fill those needs

Question 5

Job Analysis

Answer 5

the determination, through observation and study, of pertinent information about a job—including specific tasks and necessary abilities, knowledge, and skills

Question 6

Job Description

Answer 6

a formal, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions

Question 7

Job Specification

Answer 7

a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics

Question 8

Labour Contract

Answer 8

the formal, written document that spells out the relationship between the union and management for a specified period of time—usually two or three years

Question 9

Lockout

Answer 9

management’s version of a strike, wherein a worksite is closed so that employees cannot go to work

Question 10

Meditation

Answer 10

a method of outside resolution of labour and management differences in which the third party’s role is to suggest or propose a solution to the problem

Question 11

Orientation

Answer 11

familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company

Question 12

Picketing

Answer 12

a public protest against management practices that involves union members marching and carrying anti-management signs at the employer’s plant

Question 13

Selection

Answer 13

the process of collecting information about applicants and using that information to make hiring decisions

Question 14

Seperation

Answer 14

employment changes involving resignation, retirement, termination, or layoff

Question 15

Stikebreakers

Answer 15

people hired by management to replace striking employees; called “scabs” by striking union members

Question 16

Training

Answer 16

teaching employees to do specific job tasks through either classroom development or on-the-job experience