Ch 9 Communication In Business

Question 1

Objectives

Answer 1

Business objectives state what the organisation expects to achieve over a set period

Question 2

Strategies

Answer 2

Are the actions that an organisation takes to achieve specific objectives

Question 3

Shareholders

Answer 3

Shareholders are individuals or groups with an interest in the future growth and success of a business

Question 4

Internal communication.

Answer 4

Is communication that takes place within the business

Question 5

Sideways communication

Answer 5

Involves the flow of information between people of similar status or position

Question 6

Informal communication

Answer 6

An informal communication Chanel does not formally follow the hierarchical organisation chat

Question 7

External communication

Answer 7

Is concerned with how a business communicates with and is viewed by organisations and people outside the business

Question 8

Persuasion

Answer 8

Is presenting a message in a manner that causes someone else to support it

Question 9

Verbal communication

Answer 9

Is the written or oral use of words to communicate

Question 10

Written communications

Answer 10

Are used by managers to pass on Ideas and information inside and outside a business

Question 11

Electronic bulletin boards

Answer 11

Are display screens placed in foyers ect that present information direct from head office managements

Question 12

Oral communication

Answer 12

Involves direct word-of-mouth contact

Question 13

Non renal communication

Answer 13

Is any message that is not written or spoken

Question 14

Body language

Answer 14

Is the use of gestures facial expressions and posture to communicate

Question 15

Visual communication

Answer 15

Is the use of symbols to communicate

Question 16

A brand symbol or logo

Answer 16

Is a graphical representation that identifies a business product

Question 17

A model

Answer 17

Is a simplified version of reality

Question 18

Media richness

Answer 18

Describes the ability of a communication method to best convey a message

Question 19

Communication barriers

Answer 19

Are anything that distorts or interrupts the message and it’s meaning

Question 20

Filtering

Answer 20

Occurs when a sender manipulate information so the receiver will see it more favourably

Question 21

Information overload

Answer 21

Is a exes of information causing the reader to become overwhelmed and confused

Question 22

Active listening

Answer 22

Improve trust co operation and involves listening while remaining silent to improve listening

Question 23

Ethical

Answer 23

Communication means that the information conveyed meets our standards of what we do cider right or acceptable behaviour

Question 24

Communication

Answer 24

Is the exchange of information between people: sending and receiving of messages