Ch. 9 Continuity of Care Flashcards
characteristics of successful partnerships
- shared power
- shared goals
- integrity
- flexibility
- negotiation
Health Care Services
+ providers
+ acute-care settings
+ primary care sites
+ health departments
+ transitional and long-term care facilities
- home care services
- rehabilitation services
- physical therapy services
- occupational therapy services
- pharmacies
Specialty service agencies
- support services
- psychological services
- faith community centers
- support groups
- life care planners
- medical equipment providers
- health insurance companies
- meal delivery services
- transportation services
steps in referral process
engaging in a working relationship with the client
establishing criteria for the referral
exploring resources
accepting the client’s decision to use a given resource
making the referral
facilitating the referral
evaluating the outcome
Case managers mismanagement and risk for liability
5 main areas
- care management: incomplete record keeping, acting as provider, failure to offer alternative tx
- referrals: referring to incompetent providers; cheaper, substandard tx options and facilities
- experimental treatments
- confidentiality
- fraud and abuse: making false claims or inaccurate information on claims, billing for unnecessary tx and receiving personal compensation for referrals
Telecommunication
physical data
BP
weight
blood oxygenation
blood glucose
heart rate
temp.
ECG results
Telecommunication
audio data
voice conversation
heart sounds
lung sounds
bowel sounds
telecommunication
visual data
images of wounds
images of surgical incisions
Nurses’ role in Health Policy
Change Agents: at local, state, or federal level
Lobbyists
Coalitions: facilitation of goal achievement through the collaboration of two or more groups
Public office: serve and advocate for change
