ch1

Question 1

kinesics

Answer 1

study of non verbal communication

Question 2

percentage of communication non verbal

Answer 2

65%

Question 3

“the key to reading body language”

Answer 3

understand persons emotional condition and noting circumstances under what they are saying

Question 4

being perceptive

Answer 4

spot contradictions between words and body language. women alot better

Question 5

shoulder gesture

Answer 5

someone doesnt understand. and shows submission. three parts:

1) exposed palms
2) hunched shoulders
3) raised brow

Question 6

three rules for accurate reading

Answer 6

1) read gestures in clusters - certain BL can mean many things
2) congruence - words and BL need to match
3) read gestures in context - other things external that could result in BL

Question 7

body language cluster

Answer 7

at least 3 things person is doing. like a sentence

Question 8

critical evaluation gesture

Answer 8

someone unimpressed.

1) hand to face
2) legs or arms crossed(defensive)
3) head down (hostile/negative)