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ITIL
> CH13: Understanding Continual Service Improvement > Flashcards
CH13: Understanding Continual Service Improvement Flashcards
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ITIL
(13 decks)
CH1: Service Management as a Practice
CH2: Understanding Service Strategy
CH3: Service Strategy Process
CH4: Understanding Service Design
CH5: Service Level Management: Aligning IT with Business Requirements
CH6: the other Service Design Processes
CH7: Service Design Roles
CH8: Understanding Service Transition and the Change Management Processes
CH9: Service Transition Processes
CH10: Delivering the Service: The Service Operation Lifecycle Stage
CH11: The Major Service Operation Processes
CH12: The other Service Operation Processes
CH13: Understanding Continual Service Improvement
