Ch15 Community Relations and Public Education Flashcards
Three ways to build community relations
- Know who the external customers are as well as the environment where they live and work
- Use the appropriate method for dealing with customer concerns and complaints
- Provide fire and life safety information and advice to citizens
Results of a statistically based study of a population
Demographics
The population is categorized into groups based on physical, social, or economical characteristics such as: (7)
- Age
- Sex
- Marital Status
- Family Size
- Education
- Geographic Location
- Occupation
Biological fact
Sex
Refers to the culturally and socially defined roles and responsibilities of males and females based on characteristics that are attributed to each group (masculine vs feminine)
Gender
In the US women comprise over __% of the population and less than __% of the workforce
53%; 47%
Foreign born population in the US has increased by ___million in the decade prior to 2000 with most originating in ____ and _____ ______
28.3 million; Asia; Latin America
The percentage of immigrants living in the US in 2000 was ___%
10.4%
Recent data indicate that __% of the Asian American population is first or second generation immigrant
70%
While the current non-Hispanic white population comprises __% of the total population, it will comprise less than __% by the year 2030
69%; 50%
Households headed by single women increased by __% in the 1990’s while the traditional family decreased by __%
25%; 24%
According to the 2001 Canadian census, Canada has __million foreign-born residents living there. The highest percentage in __years
5.4 million; 70 years
Canadians consist of ___ distinct groups that are referred to as minorities in addition to those of English and French ancestry
200
Canada’s primary source for immigrants in the past 50 years has been ____, which contributed __% of all immigrants
Asia; 58%
The three largest immigrant groups in Canada are _______, _____ ____, and _____
Chinese; South Asian; Black
The majority of all Canadian immigrants are of working age or between __ and __ years of age
25; 64
Cultural classifications used to define diversity include the following (9):
- Age
- Gender
- Sexual Orientation
- Ethnicity
- Race
- Religion
- Politics
- Socioeconomic Level
- Education
With a mobile and shifting population, the area of responsibility includes individuals who…(3)
- Commute into the area
- Live in the area and work elsewhere
- Are only in the area temporarily such as university students, tourists, or migrant workers
Benefits of diversity (2)
- Multiple viewpoints upon which to expand society
- Diversity of language, cultural customs, and cultural values as assets
Barriers of diversity (3)
- Lack of understanding creates “them-us” mentality
- Language barriers make it difficult to resolve issues or provide services
- Stereotyping
Organizational management model that uses a decentralized approach to service delivery
Village Fire Company Concept
- Richmond (VA) Fire and EMS
The most common non-English language in the US is _______, while in Canada it is ______
Spanish; French
In order to be able to communicate in a multilingual community, company officers should…(3)
- be aware of the process for contacting translators
- have knowledge of sign language
- have a working knowledge of TTY and TDD machines
The dominant culture of North America values ____ as a precious commodity
Time
