Ch6 Interpersonal Communications

Question 1

Communication that takes place between two people that have established a relationship

Answer 1

Interpersonal Communication

Question 2

Standard for Fire Officer Professional Qualifications

Answer 2

NFPA 1021

Question 3

Three most common forms of communication

Answer 3

• Informal Interpersonal
• Formal Oral
• Written

Question 4

Six basic elements of interpersonal communication

Answer 4

• Sender
• Message
• Medium or Channel
• Receiver
• Interference
• Feedback to the sender

Question 5

Originates a message by encoding or turning thoughts and mental images into words

Answer 5

Sender

Question 6

The meaning, idea or concept that a speaker is attempting to communicate to the listener or receiver

Answer 6

Message

Question 7

The path that the message take between the sender and receiver

Answer 7

Medium or Channel

Question 8

Receives a message and decodes or interprets it

Answer 8

Receiver

Question 9

A factor that prevents the receiver from fully receiving a message

Answer 9

Interference

May be internal or external sources

Question 10

Completes the communication process, resulting in an ongoing cycle

Answer 10

Feedback to the sender

Question 11

Five general purposes for interpersonal communication

Answer 11

• Learn
• Relate
• Influence
• Play
• Help

Question 12

Acquire knowledge or skills

Answer 12

Learn

Question 13

Establish a new relationship or maintain an existing one

Answer 13

Relate

Question 14

Control, direct or manipulate behavior

Answer 14

Influence

Question 15

Create a diversion and gain pleasure or gratification

Answer 15

Play

Question 16

Minister to the needs of another person or console someone in the time of tragedy or loss

Answer 16

Help

Question 17

A word may not mean the same to all people; meaning may even change over time from generation to generation and region to region

Answer 17

Arbitrary

Fireman -> Firefighter

Question 18

Word meanings are not specific or do not have agreed-upon definitions

Answer 18

Ambiguous

Boot vs Trunk

Question 19

Meanings are generalizations rather than concrete or tangible meanings

Answer 19

Abstract

Tool vs Pry Bar

Question 20

Speech communication research indicates that nonverbal communication transmits from __% to __% of the message

Answer 20

55%, 93%

Question 21

Nonverbal elements are what percentage of the message?

Answer 21

55%

Question 22

Vocal tones and inflections are what percentage of the message?

Answer 22

38%

Question 23

Verbal message is what percentage of total message?

Answer 23

7%

Question 24

Body motion and position

Answer 24

Kinesics

Question 25

Vowel sounds or tones used to create the verbal message

Answer 25

Paralanguage or vocalics

Question 26

Clothing, touch, use of time and control of the speaker's environment

Answer 26

Self-presentation

Question 27

Main elements of kinesics (5)

Answer 27

- Eye contact - Facial expression - Gestures - Posture - Poise

Question 28

Six basic emotions

Answer 28

- Happy - Sad - Surprise - Fear - Anger - Disgust

Question 29

Gestures used in North America play the following five roles in communication

Answer 29

- Emblems - Illustrators - Affect Displays - Regulators - Adaptors

Question 30

Gestures that take the place of verbal communication

Answer 30

Emblems | -thumbs up

Question 31

Gestures that are used to emphasize or assist in the understanding of the verbal message

Answer 31

Illustrators | -That bass was 18" long [---------]

Question 32

Gestures that go with a verbal expression of feeling

Answer 32

Affect displays | -grimace of pain

Question 33

Gestures that are used to control the flow of the verbal conversation

Answer 33

Regulators | -nodding, raised eyebrows, shift in posture

Question 34

Unconscious gestures that are used to relieve stress in a speaker

Answer 34

Adaptors | -wringing hands, tapping foot

Question 35

The accumulation of all other nonverbal elements into one image of self-confidence and authority

Answer 35

Poise

Question 36

Time is compartmentalized with events scheduled in linear succession and allotted specific amounts of time

Answer 36

Monochronic

Question 37

Time is viewed as cyclical. Punctuality isn't important...

Answer 37

Polychronic

Question 38

Physiological process that involves sound waves striking the eardrums

Answer 38

Hearing

Question 39

Active part of the communication process that includes attending, understanding, remembering, evaluating and responding to a speaker

Answer 39

Listening

Question 40

Paying attention to the speaker; focusing on the speaker and ignoring other distractions

Answer 40

Attending

Question 41

Decoding the message and assigning meaning to it

Answer 41

Understanding

Question 42

Retaining the message

Answer 42

Remembering

Question 43

Critically analyzing the message to determine how factual it really is

Answer 43

Evaluating

Question 44

Verifiable data that can support the decision making process

Answer 44

Facts

Question 45

Generalization that may not be verifiable without additional data

Answer 45

Opinion

Question 46

Completes the communication process and means an exchange of roles (the listener becomes the speaker and vice versa)

Answer 46

Responding