ch.2 Flashcards

(43 cards)

1
Q

Explain ability vs personability

A

Ability is what a person is capable of. Core competency, skill, what you have, what you hold. Time management: ‘‘I can change that’’. Cultural intelligence.

Personality: the relatively stable set of psychological characteristics that influences the way an individual interacts (thinks, acts, behaves) with his or her environment1. 1. summarizes a personal style of dealing with the world. 2. Traits and characteristics are determined by genetics. It’s harder to change, but it’s still hard.

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2
Q

Explain personality more deeply
dispositional…

A
  • Can include values, motives
  • What influences behavior more: personality or environment?
  • **Dispositional, situational, and interactionist approaches
    Dispositional: Acting the way you are because you came this way
     situational: Setting or environment makes you behave
      interactionist approaches: Disposition+ situation/environment affects how we act
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3
Q

What is cognitive ability?

A

The capacity to learn and process cognitive information such as reading, comprehension, mathematical patterns, and spatial patterns. You need to mentally process, understand and learn information.
Cognitive intelligence
emotional intelligence
cultural intelligence
IQ

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4
Q

What are 3 examples of tests of cognitive ability

A

GMAT
LSAT
MCAT

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5
Q

What is emotional intelligence?

A

refers to the ability to accurately identify emotions (in self and others) as well as understand and manage those emotions separately
*The higher your EI, the more people perceive you as a leader. Better at the manager, better at resolving and productivity

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6
Q

What is emotional intelligence positively correlated with?

A

perceptions of leadership
coping with stress
job performance

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7
Q

What is cultural intelligence?

A

represents a person’s capability to function effectively in situations characterized by cultural diversity
CQ

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8
Q

What jobs would require high CQ?

A

Job working with diverse teams
International relations that cross borders
Public relations jobs between countries or provinces
Negotiations
Supply relationships

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9
Q

What are 4 sub-skills of cultural intelligence?

A
  1. CQ- Strategy: how a person interprets and understands intercultural experiences. How can I learn what I need to know about that culture
  2. CQ-knowledge: person’s understanding of how cultures are similar and different
  3. CQ-Motivation: person’s interest in experiencing other cultures and interacting with people from different cultures (Also referred to as Drive)
  4. CQ-Behaviour: person’s capability to modify their own verbal and nonverbal behavior so it is appropriate for different cultures (Also referred to as Action)
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10
Q

Emotional Intelligence vs IQ (cognitive intelligence)
Explain *
**VIDEO

A

EI: The higher you go in the organization, the more it matters. EI makes someone an outstanding leader. EI is more important.
In university, everyone is as smart, what’s more, important is Ei
Our human abilities (EI) EI creates a better leader to control their own emotions and manage and understand people.

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11
Q

Explain how people with high cultural intelligence act using the 4 sub skills
**VIDEO

A

High CQ drive: Interesting motivation in cross-cultural
High CQ knowledge: grasp of cultural similarities and diff
High CQ strategy: plan and be aware
High CQ action: adapt behavior for different cultural scenarios

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12
Q

Name the Five-Factor Model of Personality
*Big five

A
  1. Extraversion
  2. Emotional stability
  3. Agreeableness
  4. Conscientiousness
  5. Openness to experience
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13
Q

Name and explain 3 important points about the Big FIve

A
  1. All five traits are relatively independent.
  2. All 5 hold up cross-culture
  3. Strong evidence that the Big 5 are part of our genetics
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14
Q

Explain higher and lower extroversion from the Big Five

A

Higher on an extroversion scale: How outgoing or social you are. They’d rather be with people. Outgoing, social, love chatting, totally cool with conflict. Jobs: Sales, Public relations.**

Lower extroversion: Like to spend more time on their own. Smaller social circle. Recharge more in solitude. They like teamwork, but like to contribute to the background.

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15
Q

Explain higher and lower emotional stability (Neuroticism) from the Big Five.

A

Degree of your emotional control

High: Wonderful sense of calm, stability, and balance, during chaos they are calm. They have stress, but they can manage it.
Low: Self-doubt. Anxious, quickly depressed. ‘‘I don’t know if I can do this (T+S=R). Prone to stress

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16
Q

Explain higher and lower agreeableness from the Big Five

A

Degree of approachability and cooperativeness. Strongly related to organizational commitment.

High: greater sympathy, more considerable than others, eager to help others. *OCB= Organization citizenship behavior. ( go above and beyond to help)

Lower: More argumentative, not as open to hearing someone else’s opinion. More inflexible, more intolerant. Easily irritated by others.

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17
Q

Explain higher and lower conscientiousness from the Big Five

A

Degree of responsibility and achievement orientation. ***1. Consciousness predicts performance in all jobs across all occupations. 2. Higher the probability they’ll find a job quicker.

High: More dependable, accountable, self-disciplined, solid time-management, and hard-working. The more you get done the more you get relied on.

Lower: finds responsibility scary, Stress-inducing, less driven by success, ‘‘lazy’’

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18
Q

Explain lower and higher Openness to experience from the Big Five

A

degree you think flexibly and are receptive to new ideas.

  • High: more creative, have more imagination, curiosity, and innovation.
  • Lower: More you prefer jobs with repetition, comfort in rules, comfort with standards.
19
Q

There are 7 important personality characteristics. Also called 7 variables Which ones are they?

Important: 5 factors and 7 variables

A
  1. Locus of control
  2. Self-monitoring
  3. Self-esteem
  4. Positive and negative affectivity
  5. proactive personality
  6. self-efficacity
    7.core self-evaluations
20
Q

Explain the Locus of control from the 7 variables of personality charcateristics

A

Belief about whether one’s behavior is controlled by internal forces or external forces
- Internal: ‘‘I better take charge’’ Take the initiative. Usually earn more money. High achievement type positions.

External: waits for things to happen to them. They will end up getting more stressed because they wait too much. Rely more upon faith and luck.

21
Q

Explain self-monitoring from the 7 variables of personality characteristics

A

The degree to which people observe and regulate their environments. Regulate how they appear and behave in social settings.
High: looking for clues and cues in the room and adjusting accordingly.

Low: Don’t care. Don’t pay attention to cues in the room.

22
Q

Explain self-esteem form the 7 variables of personality characteristics

A
  • High: Appreciate yourself, and respect the degree to which you believe in yourself. The overall feeling of self-acceptance, and like yourself.
    . Differentiate to self-efficacy.
23
Q

Explain self-efficacy from the 7 variables of personality characteristics

A

a person’s beliefs with on self in respect to performing a task or an activity. To conquer a task. Ex: succeed at the workplace.

The more things in my life, I can conquer and feel good about that achievement, feel self-efficacy, it will probably grow my self-esteem. Can also go the other way.

24
Q

Explain positive and negative affectivity from the 7 variables of personality characteristics

A

Does he/she ever show optimism? **This could affect other emotional tendencies.

Positive: Optimism, gratitude, ‘’glass half-full’’
Negative: pessimism behavior, negative view of life

25
Explain proactive personality from the 7 variables of personality characteristics
Do you make positive changes across a range of situations? growth, need strength. People who measure high fell relatively unconstrained by situational forces. High: they don’t wait for bad things to happen. Seek out better ways of doing things. Make a difference. Look for opportunities to grow. Low: like life the way it is. Don’t need to fix things that aren’t broken. Let others take initiative. Only start things when the probability of success is high.
26
Explain core self-evaluation from the 7 variables of personality characteristics *IMPORTANT FOR TEST
The only one who is a multi-dimensional trait. It’s a measure of the cumulative of four of the variables: - Self-esteem, self-efficacy, locus of control, and emotional stability. High: the more you are worthy of praise. Worthy of the job, no matter what is thrown at you. ‘‘I can do that’’ Low: don’t feel confident to overcome obstacles. They think that they are not worth it.
27
Explain our individual's value system:
-tendency to prefer certain tendencies of affairs over others (values will dictate) - enduring values for life, needs huge disorientation dilemma to change it - non-negotiable - Values awareness helps determine fit with others in jobs, occupations and organizations - people differ on degree of values
28
There are generational differences in values: what are the 4 generations?
Baby Boomers (1955-1965) Gen X/Baby Bust (1965-1979) Xennials (1975-1985) Millennials/Gen Y (1980-1994) iGen/Gen Z (1995-2012)
29
there are 5 cultural differences in values according to Hofstede.
1)power distance 2)uncertainty avoidance 3)masculinity/femininity 4)individualism/collectivism 5)long-term/short-term orientation
30
Explain power distance, one of the 5 cultural values.
How is work valued? Workaholism (work to live.) Balance. Extend to which unequal distribution of power is accepted. Low PD: the superiors are accessible. CEO knows everyone High PD: you almost never see superiors, think they're way better.
31
Explain uncertainty avoidance, from the 5 cultural values
Extend to which people are uncomfortable with uncertain and ambiguous situations. Small UA: risk-taking cultural value system. Big UA: all about security.
32
Explain masculinity/femineity from the 5 cultural values.
The more masculine the culture, the more dedifferentiated gender roles. How hard it is for females to get jobs. More feminine: fluid gender roles, and stress equality.
33
Explain individualism/collectivism from the 5 cultural values
Individualism: Independence, an individual rising up. Collectivism: loyalty to the client, interdependence. The rewards system would be para todo el grupo or a combination of individual rewards and group awards.
34
Explain long term/short term orientation from the 5 cultural values **IMPORTANT
short-term: Present gain, not as concerned about the future. Long-term: preocupados mas por the impact for the future generation. (ex: people profit on planet) 4P’s
35
What are attitudes? Explain how they are related to values. *Remember 2 main ones
A fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people. I you have strong values, but you are not achieving them, or you are unhappy this can affect your attitudes Ex; work is one of your values, but you are unhappy with your jobs, so you decide to quit. S+T=R
36
Name the 5 determinants of job satisfaction. What are determinants of job satisfacton?
collection of attitudes that workers have about their jobs. *Fast and overall cumulative - Discrepancy - Fairness - Disposition - Mood and Emotion -Work factors
37
Explain Discrepancy from the 5 determinants of job satisfaction *
Difference between job outcomes that I want and job outcomes I get. Cognitive desinence : the gap between what I wanted to happen and what I get.
38
Explain fairness, from the 5 determinants of job satisfaction *
- Distributive fairness: when people receive the outcome that they think they deserve. (Equity) - The process used to determine work outcomes is resealable - Interactual fairness: people are treated fairly within the organization.
39
Name the 5 consequences of job satisfaction
Absenteeism Turnover Performance Organizational Citizenship Behaviour (OCB) Customer satisfaction & Profit
40
Explain Absenteeism from the 5 consequences of job satisfaction
More job dissatisfied I am. 1. sickness 2. Simatic complains: psychological becomes physiological
41
Explain performance from the 5 consequences of job satisfaction
Productivity has gone down. Clock washer: just come to work the time required and leave as soon as possible. Underperforming Overperforming
42
Explain Organizational Citizenship Behavior (OCB) from the 5 consequences of job satisfaction * IMPORTANT
Indicator que la gente esta satisfecha. Quieren hacer mas de lo que pide el jefe.
43
What is organization commitment? 3 parts **IMPORTANT 2nd attitude to study
An attitude that reflects the strength of the linkage bt employee and organization. - affective commitment: Commitment is based on the identification and involvement of the organization. Cree en la compania y in its purpose. - continuance commitment: Commitment based on the cost that would be incurred if you left the company -normative commitment: Commitment is based on an ideology or feeling of obligation to the company. Lealtad.