Ch.2

Question 1

Which mode should you use if you want to uninstall a device driver, but the computer will not boot properly?

Answer 1

Safe Mode

Question 2

What is the error screen displayed by Windows upon encountering a critical error that causes the system to crash?

Answer 2

Blue Screen of Death (BSOD)

Question 3

What is a dependency service?

Answer 3

a service that requires another service to be running to operate properly

Question 4

Which Recovery Console command is used to correct a corrupted Windows boot sector?

Answer 4

bootrec /fixboot

Question 5

What is the first step you should take to troubleshoot a computer that is behaving erratically?

Answer 5

Reboot the computer

Question 6

How can you ensure that a user can print to the same printer from any application?

Answer 6

Set the printer as the default printer.

Question 7

What could be a reason that a scheduled task did not execute at the scheduled time?

Answer 7

Task scheduler service was stopped or disabled.

Question 8

What does the acronym SFC denote?

Answer 8

System File Checker

Question 9

Which common command is used to check the Internet connectivity from the command prompt?

Answer 9

PING

Question 10

Which TCP/IP command-line utility should you use to display the IP address and subnet mask for a Windows computer?

Answer 10

IPCONFIG

Question 11

Which IPCONFIG switch displays the current IP configuration on a workstation?

Answer 11

/ALL

Question 12

Which command switch should you use with the Windows IPCONFIG command to display the other available command switches and their description?

Answer 12

/?

Question 13

Which Windows command is used to trace the IP traffic route through intermediate routers and system network interfaces, identifying the full path traveled from source to destination?

Answer 13

TRACERT

Question 14

Which command should you run to manually start the print spooler service on a Windows computer?

Answer 14

NET START SPOOLER

Question 15

Which command should you run on a Windows computer to force defragmentation of volume D: regardless of whether it needs to be defragmented or even if free space is low?

Answer 15

DEFRAG D: -F

Question 16

Which utility can you use to scan all protected files to verify their versions on a Windows computer?

Answer 16

System File Checker (Sfc.exe)

Question 17

Which command-line utility in Windows can you use to display or alter the compression of files on NTFS partitions?

Answer 17

COMPACT

Question 18

What is the purpose of the diskpart command-line utility?

Answer 18

It extends a partition to include unpartitioned space on the hard drive.

Question 19

What is the purpose of the convert command-line utility?

Answer 19

It changes a FAT partition into an NTFS partition.

Question 20

Which Windows command-line tool launches Performance Monitor?

Answer 20

perfmon

Question 21

Which Windows command-line tool is the DirectX Diagnostic tool that allows you to confirm DirectX settings, including the version of DirectX that is installed and the device driver versions?

Answer 21

dxdiag

Question 22

Which command is used to display the status of a disk in the current drive?

Answer 22

the CHKDSK command

Question 23

Which command should you run to check fragmented files?

Answer 23

defrag.exe

Question 24

Which command-line utility is used to copy multiple files and folders at the same time from a command prompt?

Answer 24

XCOPY.EXE

Question 25

What is the purpose of the gpupdate command?

Answer 25

It refreshes local and Active Directory-based Group Policy settings.

Question 26

What does the Windows dir command do?

Answer 26

It displays the disk's volume label and serial number, followed by a list of directories and files on the disk.

Question 27

What does the Windows cd command do if entered WITHOUT parameters?

Answer 27

It displays the current drive and directory.

Question 28

What is the purpose of the Windows nslookup command?

Answer 28

It is a network administration command-line tool that is used to troubleshoot DNS-related problems.

Question 29

Which Windows command should you use to format a drive?

Answer 29

format

Question 30

What is the purpose of the Windows copy command?

Answer 30

It copies a file from one location to another.

Question 31

What does the acronym UAC denote?

Answer 31

User Account Control

Question 32

Which Windows online feature assists you in updating your computer with new security and other critical updates?

Answer 32

Windows Update

Question 33

Which Windows component displays details about programs and processes running on a computer and provides information about computer performance?

Answer 33

Windows Task Manager

Question 34

What is the User State Migration Tool (USMT)?

Answer 34

It is a tool used to migrate user settings from one operating system to another.

Question 35

Which feature of Windows 7 and higher prevents applications from running in privileged mode even when an administrator is logged on?

Answer 35

User Account Control (UAC)

Question 36

Which service controls the printer queue in a Windows computer?

Answer 36

the Printer Spooler service

Question 37

Which Windows feature is used to ensure that when unplugging an external device, the device has finished all operations and is ready to be removed?

Answer 37

the Safely Remove Hardware feature

Question 38

Which Windows utility searches a computer for unnecessary files and allows you to remove those files safely?

Answer 38

the Disk Cleanup utility

Question 39

Which Windows utility can you use to view the application log?

Answer 39

Event Viewer

Question 40

Which Windows utility is used to diagnose hardware-related problems?

Answer 40

Device Manager

Question 41

Which Windows utility helps you to improve security for Windows operating system by ensuring that the operating system is up to date?

Answer 41

Windows Update

Question 42

Which Windows utility should be used routinely to improve the access time for files stored on hard disks?

Answer 42

Disk Defragmenter

Question 43

What is the common name used for a partition containing the operating system files?

Answer 43

boot partition

Question 44

What is the common name used for a volume containing the startup files?

Answer 44

system volume

Question 45

Which log should you examine to find events logged by programs?

Answer 45

Application log

Question 46

What are the three types of events that are displayed in Event Viewer?

Answer 46

Error, Warning, and Information