Ch3 Flashcards
(57 cards)
1
Q
-
What is the primary role of Human Resource Management (HRM) in strategic planning today?
- a) Conducting interviews
- b) Handling payroll
- c) Showing HR’s impact on business performance
- d) Resolving conflicts
- e) Managing office supplies
A
c) Showing HR’s impact on business performance
2
Q
-
Which of the following best describes a “strategy” in the context of HRM?
- a) A plan for hiring employees
- b) A course of action an organization intends to pursue to achieve its strategic aims
- c) An annual budget plan
- d) A method of conflict resolution
- e) A routine procedure for employee training
A
b) A course of action an organization intends to pursue to achieve its strategic aims
3
Q
-
The process of identifying and executing the organization’s mission by matching its capabilities with environmental demands is known as:
- a) Operational management
- b) Strategic planning
- c) Tactical management
- d) Strategic management
- e) Performance evaluation
A
d) Strategic management
4
Q
-
Which of the following is not part of the basic strategic planning process?
- a) Evaluating the firm
- b) Deciding on strategic goals
- c) Implementing selected strategies
- d) Ensuring compliance with tax laws
- e) Formulating a new business direction
A
d) Ensuring compliance with tax laws
5
Q
-
A SWOT analysis is used to assess:
- a) Human resources only
- b) Financial resources
- c) Strengths, weaknesses, opportunities, and threats
- d) Competitors’ salaries
- e) Legal compliance
A
c) Strengths, weaknesses, opportunities, and threats
6
Q
-
Which of the following is an example of a corporate-level strategy?
- a) Cost leadership
- b) Differentiation
- c) Concentration
- d) Employee training
- e) Customer service
A
c) Concentration
7
Q
-
What type of strategy involves creating value by offering products or services at the lowest cost?
- a) Differentiation
- b) Focus
- c) Diversification
- d) Cost leadership
- e) Vertical integration
A
d) Cost leadership
8
Q
-
Which tool summarizes the chain of activities that contribute to a company’s success, showing how employees’ performance contributes to overall strategic goals?
- a) SWOT analysis
- b) Digital dashboard
- c) Strategy map
- d) PESTLE analysis
- e) HR audit
A
c) Strategy map
9
Q
-
The HR scorecard is a method for:
- a) Managing employee complaints
- b) Assigning financial and nonfinancial goals to HR activities
- c) Conducting interviews
- d) Keeping track of payroll expenses
- e) Maintaining employee attendance records
A
b) Assigning financial and nonfinancial goals to HR activities
10
Q
-
A digital dashboard in HRM provides:
- a) An electronic calendar for employees
- b) A detailed report on company expenses
- c) Graphs and charts to show the company’s progress in terms of strategy implementation
- d) A list of employee birthdays
- e) An online training platform
A
c) Graphs and charts to show the company’s progress in terms of strategy implementation
11
Q
-
Which of the following best describes evidence-based HR?
- a) Relying on HR professionals’ intuition
- b) Making decisions based on case studies and data
- c) Hiring more employees
- d) Offering employee incentives
- e) Conducting annual surveys
A
b) Making decisions based on case studies and data
12
Q
-
Which of the following best describes evidence-based HR?
- a) Relying on HR professionals’ intuition
- b) Making decisions based on case studies and data
- c) Hiring more employees
- d) Offering employee incentives
- e) Conducting annual surveys
A
c) Emphasis on self-management
13
Q
-
Which metric measures the efficiency of the HR department in terms of employee performance and productivity?
- a) HR-to-staff ratio
- b) Revenue per employee
- c) Recruitment budget
- d) Employee attendance
- e) Number of interviews conducted
A
b) Revenue per employee
14
Q
-
Which type of HR audit reviews compliance with federal, state, and local employment-related legislation?
- a) Training audit
- b) Compensation audit
- c) Compliance audit
- d) Safety audit
- e) Financial audit
A
c) Compliance audit
15
Q
-
Which of the following is a characteristic of a high-performance company compared to a low-performance company?
- a) Fewer hours of training for new employees
- b) A smaller number of qualified applicants per position
- c) Higher percentage of employees receiving a regular performance appraisal
- d) Less financial information sharing with employees
- e) Lower use of self-directed teams
A
c) Higher percentage of employees receiving a regular performance appraisal
16
Q
Which of the following is NOT one of the five steps of the basic management planning process?
A.
Implement the plan
B.
Set a goal
C.
Make forecasts
D.
Develop alternatives
E.
Hire employees
A
`e. hire employees
17
Q
What are the broad formal guidelines laying out how employees should act?
A.
Goals
B.
Audits
C.
Policies
D.
Plans
E.
Procedures
A
C) Policies
17
Q
Elaborate Enterprises states in its employee handbook that “Any employee who is hurt on the job must immediately report the incident to his or her supervisor, or to a supervisor who is at work at the time the incident occurs.” This is an example of a(n) ________.
A.
outcome
B.
procedure
C.
mission statement
D.
strategic plan
E.
business model
A
B) Procedure
18
Q
The management planning process includes all the following steps EXCEPT for _________.
A.
choosing an alternative
B.
implementing the plan
C.
setting a goal
D.
making a forecast
E.
publicizing the plan
A
E) Publicizing the plan
19
Q
What question does a manager ask during the strategic management process to review the economic, competitive, and political trends that may affect the company?
A.
What is the strategy and course of action?
B.
Are we in the right business?
C.
Where are we now?
D.
How do we determine the new business direction?
E.
How do we execute the strategy?
A
C) Where are we now?
20
Q
Jiffy Delivery promotes itself as a company that guarantees on-time delivery. Which competitive strategy is Jiffy Delivery using?
Question content area bottom
A.
Production
B.
Formal
C.
Differentiation
D.
Cost leadership
E.
Strategic
A
21
Q
Amazing Industries is a new company that has decided to offer only one product line. The company is following the _______ strategy.
A.
consolidation
B.
vertical integration
C.
geographic expansion
D.
concentration
E.
diversification
A
22
Q
A company that provides a product that its customers can’t get anywhere else is employing which competitive strategy?
A.
Cost leadership
B.
Differentiation
C.
Corporate-level
D.
Functional
E.
Focuser
A
23
Q
Terrific Technologies, Inc. is completing an environmental scan. It is at what step in the strategic management process?
A.
Determining the new business direction
B.
Formulating the strategy and course of action
C.
Asking, “Where are we now?”
D.
Performing an analysis of strengths, weaknesses, opportunities, and threats (SWOT)
E. Executing the strategy
A
24
When a company provides a product that its customers can't get anywhere else, it is employing which competitive strategy?
A.
Functional
B.
Cost leadership
C.
Differentiation
D.
Corporate-level
E.
Focus
25
When a company expands by producing its own raw materials it is following a _______ strategy.
A.
vertical integration
B.
geographic expansion
C.
consolidation
D.
diversification
E.
concentration
26
Which type of strategy identifies how to build and strengthen a business unit's long-term position in the marketplace?
A.
Departmental
B.
SWOT
C.
Corporate-level
D.
Functional
E.
Competitive
27
Lucia is reviewing graphs and charts that show how the company is doing on the metrics from the HR scorecard process. Lucia is using which of the following?
A.
Data mining
B.
Digital dashboard
C.
Benchmarking
D.
HR audit
E.
SWOT analysis
28
What is the tool that summarizes how each department's performance contributes to achieving the company's overall strategic goals called?
A.
SWOT analysis
B.
Strategy map
C.
Data mining
D.
HR scorecard
E.
Digital dashboard
29
What is the tool that allows employers to quantify and computerize the strategy map's activities?
A.
HR audit
B.
Digital dashboard
C.
SWOT analysis
D.
HR scorecard
E.
HR metric
30
The tool that shows a computerized picture of how the company is doing on all the HR metrics is the _______.
A.
strategy map
B.
HR metric
C.
HR scorecard
D.
digital dashboard
E.
SWOT analysis
31
Which of the following involves formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims?
A.
Functional strategy
B.
Competitive strategy
C.
Strategic human resource management
D.
Corporate-level strategy
E.
HR scorecard
32
The HR department at Incredible, Inc. is measuring where it currently stands and determining what it needs to accomplish. This department is performing which of the following?
A.
SWOT analysis
B.
HR scorecard
C.
HR audit
D.
Benchmarking
E.
Data analytics
33
Which of the following uses tools such as statistical analysis to sift through data looking for relationships?
A.
Benchmarking
B.
Digital dashboard
C.
Data mining
D.
HR audit
E.
Data analytics
34
One drawback to benchmarking is that it might NOT show ______.
A.
if a company's HR practices support the company's strategic goals
B.
results from companies in the same industry
C.
how the company is doing
D.
results from companies of the same size
E.
the results of high-performing companies
35
Which of the following describes the set of activities used to find new, hidden, or unexpected patterns in data?
A.
Data mining
B.
Benchmarking
C.
Strategy-based metrics
D.
Data analytics
E.
HR scorecard
36
Tyler has developed a computer program that predicts which product customers will likely buy based on their past purchases, online activity, and other factors. Tyler is using ______.
A.
an HR scorecard
B.
benchmarking
C.
an HR audit
D.
evidence-based human resource management
E.
data analytics
37
In terms of HR practices, which of the following is true of high-performing companies?
A.
They have higher turnover of poor performers.
B.
They use more selection tests when recruiting.
C.
They spend less on new employee training.
D.
They do not use tests for recruiting.
E.
They have a smaller recruitment pool for candidates.
38
Which of the following is a set of human resource management policies and practices that together produce superior employee performance?
A.
High-performance work systems
B.
HR audits
C.
Evidence-based human resource management
D.
Benchmarks
E.
Data analytics
39
According to the chapter, in terms of recruitment, what advantage would a high-performance company have over a low-performance company?
A.
High-performance companies have higher turnover rates.
B.
High-performance companies spend less time and money on new hire training.
C.
High-performance companies have up to four times the number of qualified applicants per job.
D.
High-performance companies have fewer, but better qualified, applicants.
E.
High-performance companies use less pre-employment testing.
40
In terms of HR practices, which of the following is true of high-performing companies?
A.
They have more employee referrals.
B.
They have a smaller recruitment pool for candidates.
C.
They have higher turnover of poor performers.
D.
They spend less on new employee training.
E.
They use more selection tests when recruiting.
41
Using more sophisticated recruitment and hiring practices, and providing more training, is an example of which of the following?
A.
HR scorecard
B.
Benchmarking
C.
High-performance work system
D.
Data mining
E.
HR audit
42
In regard to automobile manufacturer Kia Motors, which of the following was a key step in creating Kia's new employee engagement strategy?
A.
Measuring results
B.
Revising the employee handbook
C.
Increasing wage scales
D.
Redesigning work
E.
Instituting a new employee development program
43
Companies with engaged employees are likely to experience a(n) _______.
Question content area bottom
Part 1
A.
move toward unionization
B.
decrease in product quality
C.
higher level of absenteeism
D.
greater incidence of accidents
E.
increase in productivity
44
Being psychologically involved in, connected to, and committed to getting one's job done is defined as _______.
Question content area bottom
Part 1
A.
velocity
B.
data analytics
C.
employee engagement
D.
functional strategy
E.
employee involvement
45
Improvements in employee engagement can be associated with increases in _____.
Question content area bottom
Part 1
A.
vacation policy
B.
employee capabilities
C.
number of employees
D.
pay
E.
employee retention
46
What is the primary purpose of employee orientation?
a) To introduce the new employee to their colleagues
b) To teach new employees job-specific skills
c) To provide new employees with the information they need to function and start being emotionally attached to the company
d) To evaluate the performance of new employees
e) To train employees on company policies and safety measures
c) To provide new employees with the information they need to function and start being emotionally attached to the company
47
Which of the following is an example of how onboarding can improve employee engagement?
a) Providing a list of job duties
b) Assigning a mentor to guide the new employee and answer their questions
c) Giving the employee a written test about company policies
d) Scheduling mandatory overtime shifts
e) Offering a generic orientation video
b) Assigning a mentor to guide the new employee and answer their questions
48
Which of the following is the first step in the ADDIE training process model?
a) Develop the training program
b) Analyze the training need
c) Implement the training
d) Evaluate the training effectiveness
e) Design the training program
b) Analyze the training need
49
Which of the following training techniques is best for demonstrating the correct way to handle a customer complaint?
a) Lecture
b) Behavior modeling
c) E-learning
d) Role-playing
e) Job rotation
b) Behavior modeling
50
Which of the following management development methods involves giving trainees hands-on experience in different departments or functions within the company?
a) Case studies
b) Job rotation
c) Role-playing
d) Action learning
e) Behavior modeling
b) Job rotation
51
Which of the following steps is critical when leading organizational change?
a) Focusing only on senior leadership
b) Ignoring resistance to change
c) Communicating the change vision effectively
d) Implementing change without planning
e) Delegating change to a single person
c) Communicating the change vision effectively
52
Why might a controlled study be better for evaluating a training program's effects?
a) It is easier to organize
b) It provides casual feedback
c) It offers more accurate comparisons by using a control group
d) It costs less
e) It requires less time
c) It offers more accurate comparisons by using a control group
53
Why is "task analysis" used when training new employees?
a) To monitor their attendance
b) To teach them company history
c) To identify the specific skills needed for the job
d) To assign job rotations
e) To evaluate their personality
c) To identify the specific skills needed for the job
54
Which of the following is true about using behavior modeling as a training technique?
a) Employees watch how to do it right
b) It’s only used for technical skills
c) It’s done without feedback
d) It involves classroom lectures
e) It doesn’t involve practice
a) Employees watch how to do it right
55
Which method helps future managers learn how to handle real business problems?
a) Case studies
b) Job shadowing
c) Informal mentoring
d) E-learning
e) Job rotation
: a) Case studies
56
