ch.6 Flashcards by Sara Garzon Huertas

A characteristic of a learning management system is that:

Multiple choice question.

it increases the time required for program completion

it increases travel and other costs related to training

employees can use the LMS to enrol in or access courses and other resources

it does not allow companies to track all learning activity

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Needs assessment will provide information regarding: (can choose many)

what products competitors are selling

which employees need training

what training programs competitors are offering

what employees need to learn at training

B and D

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Why do organizations provide orientation training?

Multiple choice question.

Because new employees need to feel good about attending training programs about their new employer

Because new employees expect their new employer to set up training programs to explain what the company is all about

Because no matter how realistic the information shared in job interviews, people feel shock and surprise when they start a new job

Because organizations want to keep pace with competing companies when it comes to hiring the best employees

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What is the term for determining the business appropriateness of employee training?

Multiple choice question.

organizational analysis

market analysis

task analysis

personal analysis

organizational analysis

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“A process that focuses on transferring organizational, team, and role specific knowledge to new employees,” is called

onboarding

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The task of assessing each worker’s needs and readiness for training is called:
a skills analysis

a job analysis

an organization analysis

a person analysis

a person’s analysis

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There is a growing trend called “___________
“ which occurs when candidates accept a job but stop engaging with the employer before their first day on the job.

ghosting

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Select all that apply

In person analysis, what signs of lackluster job performance could indicate that an employee requires more training?

Multiple select question.

The employee sometimes acts in a way that is unsafe while on the job.

Customers are complaining about the employee’s poor service.

The employee has accidents while on the job.

The employee demonstrates expertise at using a new technology.

A,B,C

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Instructional design should begin with a needs ___________

assessment

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True or false: Needs assessment will allow an organization to assess whether training should be completed by a professional training company or done internally.

True false question.
True
False

True

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Select all that apply

Needs assessment is a process that generally comprises:

Multiple select question.

labour supply analysis

task analysis

market analysis

person analysis

organizational analysis

task analysis, person analysis and organizational analysis

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The task of assessing each worker’s needs and readiness for training is called:

Multiple choice question.

a job analysis

a skills analysis

an organization analysis

a person analysis

person analysis

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What helps a manager identify whether training is appropriate and which employees need training?
Organization analysis
Task analysis
market analysis
person analysis

person analysis

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Which of the following conditions might lead an organization to conduct a needs assessment?

Multiple choice question.

Competitors now have a 75% share of the market.

Employees lack basic skills.

Decisions have been made to eliminate company products.

IT systems are running smoothly.

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Mandu operates certain types of laboratory equipment for his job as a food chemist. When new equipment is introduced, Mandu’s employer must figure out who will use the equipment and for what purpose and then identify the knowledge and skills needed to operate the equipment. In other words, Mandu’s employer must conduct a(n) Blank______ analysis.

Multiple choice question.

organizational

person

task

transfer of training

task

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What are the two components that make up readiness for training? (select all that apply)

Multiple select question.

Positive work environment

Willingness and ability of the workers

Influence of external vendors

Extent of management control

A,B

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_______________ ability means being able to use written and spoken language, solve math problems, and use reasoning to solve problems.

Cognitive

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Select all that apply

Which of the following factors influence the transfer of training?

Multiple select question.

If the trainee has a high or low ranking within the organization

If the manager supports the trainee

If the trainee has the chance to apply what he or she has learned

If the trainee has developed the ability to self-manage

If the manager supports the trainee

If the trainee has the chance to apply what he or she has learned

If the trainee has developed the ability to self-manage

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After the company installed a new phone system, Renata asked employees to complete a questionnaire. The responses provided Renata with insight into which areas of the new system employees needed more information about. This example demonstrates the idea of Blank______.

Multiple choice question.

task analysis

person analysis

instructional design

outsourcing

Task analysis

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For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as Blank______ training.

Multiple choice question.

instructional design

need for

motivation for

readiness for

Readiness for

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Select all that apply

Which of the following is an effective characteristic of training?

Multiple select question.

Course objectives that are generic in nature

Acceptable performance criteria

Specific conditions under which training is to occur

Desired behaviour is explained

Acceptable performance criteria

Specific conditions under which training is to occur

Desired behaviour is explained

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Select all that apply

To be ready to learn, employees need which of the following?

Multiple select question.

Financial independence

Basic learning skills

A large social media presence

Cognitive ability

Problem-solving skills

B, D,E

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Which of the following work environment characteristics refer to the limits on training’s effectiveness that arise from the situation or the conditions within the organization?

Multiple choice question.

Situational constraints

Social support

Support constraints

Situational constraints

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The process of identifying the knowledge, skills, and behaviour that training should emphasize is called Blank______.

Multiple choice question.

organization analysis

task analysis

employee analysis

competitive analysis

task analysis

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Select all that apply Why is classroom instruction popular as a training method? Multiple select question. Because it's inexpensive Because it's quick Because it uses the latest technology Because it can reach many trainees at once

A,B,D

Which of the following is NOT included in an effective training objective? Multiple choice question. A statement that specifies the conditions under which workers will be asked to apply what they have learned The resources needed to achieve the desired performance Course objectives that are generic in nature Performance standards that can be measured

Select all that apply Technology applications used in distance learning include: Multiple select question. instant messaging textbooks research groups videoconferencing web cameras

A,D.E

Select all that apply What are some of the benefits of distance learning? Multiple select question. It requires employees located far away to travel to attend trainings at headquarters Managers generally support distance learning more than classroom instruction It allows employees to attend trainings even when they are working in a remote location It can save the company money on travel expenses

D,E

Employees at XYZ Corp have just returned to their head office after a day of off-site training. When the group walks in to the building they are excitedly talking to one another, sharing ideas, and exuding a positive attitude about their day at training. This kind of behaviour reinforces the effect that Blank______ has on the readiness to train. Multiple choice question. social support situational constraints organizational constraints

social support

Which of the following is an advantage of using audiovisual training? Multiple choice question. Trainees can often control some of the presentation. Trainers often overuse humour that distracts from key points. Trainees can be asked to help fund the training. Trainees are presented with a lot of material in one session.

E-learning involves receiving training via the ________ or the organization’s intranet.

Internet

Training is most effective when employees: Multiple choice question. understand what the training is intended to accomplish are acquainted with the trainer undergo training during the workday attend training sessions with their friends

An electronic _____________ support system is a technology platform that provides access to skills, training, information, and expert advice.

performance

Which of the following is considered a disadvantage of online training programs? Multiple choice question. The objective nature of the trainer conflicts with the subjective nature of the audience Lack of interaction between the trainer and the audience The cost of the program is prohibitory

What term describes employees learning by observing peers or managers? On-the-job training skills training formal training informal training

Which of the following is an advantage of using videos as part of training? Multiple choice question. Videos increase a company's overall training budget, since they are usually inexpensive. Videos may distract trainees from learning basic information. Videos require extensive permissions to use. Videos can depict situations that would be difficult or impossible to demonstrate in a classroom.

The e-learning system may embed data analytics and learning science to provide personalized or __________ learning capabilities.

adaptive

Select all that apply Which of the following are true of an electronic performance support system? Multiple select question. It is more costly and more time consuming than traditional in-class instruction It is faster and more relevant than attending classes Employees can use it to quickly access detailed instructions on task performance

B,C

select all that apply For which of the following is on-the-job training effective? Multiple select question. To train workers who were recently hired To train current employees to improve existing skills or learn new skills To identify employees who are poor performers

A,B

An electronic support system is a technology platform that provides access to skills, training, information, and expert advice.

performance

With an apprenticeship, the technical training aspect is typically provided by: Multiple choice question. a journeyperson a university a trade school, polytechnic, or community college a corporation

a trade school, polytechnic, or community college

An is on-the-job learning sponsored by an educational institution as a component of an academic program.

internship

E-learning is not useful when trainees are spread over a particular geographic area. True false question. True False

Which of the following form of higher education incorporates paid work experience? Multiple choice question. Simulation Co-operative education Gamification Vestibule training

Select all that apply Which of the following are true of an electronic performance support system? Multiple select question. It is faster and more relevant than attending classes Employees can use it to quickly access detailed instructions on task performance It is more costly and more time consuming than traditional in-class instruction

A.B

Which of the following is a computer-based technology that provides an interactive 3D learning experience? Multiple choice question. Simulation Virtual reality Gamification Polytechnics

Virtual Reality

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training? Multiple choice question. Internship Blogging Apprenticeship Work-for-hire

Apprenticeship

Select all that apply For which of the following is on-the-job training effective? Multiple select question. To identify employees who are poor performers To train workers who were recently hired To train current employees to improve existing skills or learn new skills

B,C

The major difference between AR and virtual reality (VR) is that: Multiple choice question. the physical reality is always present in VR. the physical reality is always present in AR.

rue or false: Although once thought to be an effective form of learning, co-operative education is declining in use because research indicates it has not really impacted the learning experience. True false question. True False

Select all that apply A mini case study: Multiple select question. lacks sufficient detail to be effective is like a standard case study with less detail. can be delivered in less than 30 minutes.

B,C

A training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment is called a(n): Multiple choice question. kaizen on-the-job method webcast simulation

True or false: Work gamification is a growing movement to engage and energize employees. True false question. True False

True

__________reality creates an entirely artificial environment that the employee trains in.

Virutal

Business cases are designed to: Multiple choice question. develop higher-order reasoning skills, such as the ability to analyze and evaluate information. develop quantitative analysis and numerical assessment techniques develop decision making skills

Which of the following terms describes a training and leadership program based on the use of challenging, structured physical activities, such as rock climbing or river rafting? Multiple choice question. Internships Adventure learning Experiential programs Apprenticeships

Select all that apply Advantages of using simulation as a training method include which of the following? Multiple select question. It encourages trainees to learn materials quickly. It offers trainees numerous potential scenarios to deal with. It allows trainees to work at their individual pace. It gives trainees the opportunity to experience situations that could be dangerous in the real world.

B,C,D

Which of the following is a learning strategy applying the principles of digital and computer games to motive competitiveness among employees? Multiple choice question. Virtual reality Gamification Internships Apprenticeships

What is a metaverse

Immersive three-dimensional virtual worlds in which people interact as avatars with each other and with software agents, using the metaphor of the real world but without its physical limitations.

Which of the following terms describes programs in which participants learn concepts and apply them by simulating behaviours involved and analyzing the activity, connecting it with real-life situations? Multiple choice question. Experiential programs Adventure learning Internships Apprenticeships

Success in team training depends on individuals: Multiple choice question. morale action intelligence coordination

The main focus of action learning is Blank______. Multiple choice question. learning by doing on-the-goal leadership flexible learning open leadership development

Select all that apply Training activities designed to elaborate on the subject might be provided by which of the following? Multiple select question. Practicing in a variety of settings Relating new ideas to previously learned concepts Emphasizing key points Presenting the material in different contexts and settings Suggesting memory aids

A,B,D

Select all that apply Effective feedback: Multiple select question. is not presented in written form focuses on specific behaviours is provided as soon as possible as the evaluation is not shared with the employee

B,C

______ is the term that describes training a group of people who work closely together to accomplish tasks. Multiple choice question. On-the-job training Team training Peer support E-learning

When learning takes place in short intervals, of small chunks of material, it is called ___________ learning.

micro

In Blank______ learning teams work on actual business problems, commit to an action plan, and are accountable for carrying out the plan. blended learning simulation e-learning action

action

Select all that apply Which of the following training methods best encourage learning? Multiple select question. Use attention-getting messages Provide memory cues Limit the content Avoid stating the learning objective Cover as much as time allows

A,B,C

What is the result of having new employees in training repeat a particular job-related operation? Multiple choice question. It slows their learning curve It makes the operation tedious to perform It helps them concentrate on the operation It contradicts the effect of positive reinforcement on their performance

Select all that apply How can written materials be simplified to make them easier to read? Multiple select question. Use abstract words. Use long sentences. Use short sentences. Use concrete words.

C,D

How does feedback help a trainee's learning process? Multiple choice question. It helps organizations assess their popularity with their target markets It helps the employer select candidates during a job interview It helps employees understand whether or not they are succeeding It helps trainers ensure that all trainees develop the same learning curve

The objective of microlearning is: to increase team cohesion to reduce training costs to keep the employee's attention to improve management relationships

One way that training can help employees is with the use of memory Blank______ or memory aids. Multiple choice question. lights cues clues flashes

The level of difficulty of written materials is called: Multiple choice question. accessibility cognition readability continuity

The organization can formally provide peer support by establishing communities of______

practice

Which of the following are standard measures of training success? Multiple select question. Performance improvements Return on investment Attrition rates Absenteeism rates Transfer of learning

A,B,E

Formal education, job experiences, interpersonal relationships, and Blank______ are the major categories of employee development. Multiple choice question. assessment training motivation learning

assesment

Trainee evaluation ______ with the program and return on training _________ are just two of the measures that can be used to evaluate a training program.

Satisfaction, investment

What is a protean career? Multiple choice question. A career that pertains to jobs involving repetitive tasks. A career that takes a traditional path up the corporate ladder in logical succession. A career that provides an employee job security over a specific amount of time. A career that changes frequently based on changes in a person's interests, abilities, and work environment.

The organization can formally provide peer support by establishing communities of __________ .

practice

Which of the following traits is not part of the assessment process for employee development? Multiple choice question. Communication style Behaviour Communication skills Ability to lear

In today's work environment, most employees will follow a Blank______ career path where they cross boundaries between specialties and organizations. Multiple choice question. horizontal downward spiral vertical

spiral

The Myers-Briggs Type Indicator (MBTI) is a popular: Multiple choice question. psychological inventory for employee development complex physical fitness test which integrates advanced technology test which ranks an organization's employees according to their level of productivity test used to determine the emotional intelligence of employees in the financial industry

Approaches to employee development typically fall into Blank______ broad categories. Multiple choice question. five six three four

In the _______ dimension describes an individual’s tendency to be either flexible or structured.

liefestyle

In- exercises simulate the requirements of a manager’s job.

basket

What is 360-degree feedback? Multiple choice question. Performance evaluations done on a yearly basis by HR personnel Performance evaluations done by outside consultants for senior managers Performance evaluations done by an employee's supervisor, peers, employees, and/or customers Performance evaluations done by employees themselves as part of the overall appraisal

Kimmy is the assistant manager in the marketing communications area. Last week, she was given the additional responsibility of overseeing the work of the public relations department. This is an example of: Multiple choice question. a job transfer overtime job enlargement job rotation

Select all that apply Which of the following types of exercises might be used at an assessment centre? Multiple select question. group discussion leaderless group discussion role play online survey

A,B,C

Transfers are often ______ moves; that is, moves to a job with a similar level of responsibility.

lateral

Parminder is a customer service representative at a big bank. She is being moved to a new location outside the city because that branch is growing quickly and the manager desperately needs CSRs to manage the number of clients that are coming into the bank everyday. Parminder is getting a: Multiple choice question. lateral transfer downward move promotion