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Ch7 Chat Flashcards

(16 cards)

1
Q

Who uses lie detection techniques, and why are they important?

A

Used by police, security experts, managers, and anyone in daily life to avoid being a victim of fraud or deception.

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2
Q

What is the main warning about learning lie detection?

A

Learning these techniques may hurt when it becomes clear someone is lying to you.

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3
Q

What are the main categories of deception signs?

A
  1. Body Language. 2. Emotional Gestures & Contradictions. 3. Interactions and Reactions. 4. Verbal Context and Content. 5. Other Signs of a Lie.
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4
Q

What are common body language signs of lying?

A
  1. Limited and stiff physical expressions. 2. Avoiding eye contact. 3. Touching face, throat, or mouth; scratching nose or ear.
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5
Q

What emotional signs reveal deception?

A
  1. Delayed, prolonged, or sudden stopping of emotions. 2. Timing mismatch between words and gestures. 3. Facial expressions limited to mouth movements.
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6
Q

How do interactions reveal lies?

A
  1. Guilty people become defensive; innocent people go on the offensive. 2. Liars avoid facing the questioner. 3. Liars place objects between themselves and the other person.
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7
Q

What are verbal clues of lying?

A
  1. Repeating the questioner’s words. 2. Avoiding contractions (e.g., ‘I did not’ vs. ‘I didn’t’). 3. Adding unnecessary details. 4. Speaking monotonously or omitting pronouns.
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8
Q

What other behaviors indicate lying?

A
  1. Quickly agreeing to a subject change. 2. Guilty individuals prefer avoiding previous topics.
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9
Q

What is the SOLER technique in communication?

A
  1. S - Sit squarely. 2. O - Open posture. 3. L - Lean slightly toward the patient. 4. E - Maintain eye contact. 5. R - Relax.
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10
Q

What are the key skills for delivering a strong oral presentation?

A
  1. Selecting and organizing information. 2. Projecting confidence and enthusiasm. 3. Using audio-visuals effectively. 4. Responding to the audience with active listening.
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11
Q

What are the criteria for answering questions effectively?

A
  1. Analyze the question. 2. Select relevant information. 3. Think critically and analytically. 4. Present logical arguments.
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12
Q

What are the key steps in planning a presentation?

A
  1. Know your content and promotional inputs. 2. Practice with visual aids and check conditions. 3. Plan the setting (indoors, outdoors, standing, or sitting).
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13
Q

What should you focus on during a presentation delivery?

A
  1. Knowledge of the subject. 2. Proper use of visual aids and props. 3. Attention to body language and posture.
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14
Q

How should you manage your appearance for a presentation?

A
  1. Dress and groom appropriately for your audience. 2. Practice your speech while paying attention to posture.
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15
Q

What are the guidelines for using visual aids effectively?

A
  1. Ensure they are clear and easy to understand. 2. Keep them in good condition. 3. Make them visible and engaging for the audience.
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16
Q

What are the main components of a presentation?

A
  1. Opening: Grab attention and create interest. 2. Benefits: Highlight advantages. 3. Demonstrate: Show key points. 4. Feedback: Engage the audience. 5. Closing: Summarize and end on a strong note.