Change

Question 1

Organisational Change

Answer 1

a planned or unplanned action undertaken by an organisation in response to internal and/or external pressures

Question 2

Social Responsibility

Answer 2

when an organisation contributes to the community beyond what the law requires

Question 3

Code of Ethics CHECK

Answer 3

A guide of principles designed to help professionals conduct business honestly and with integrity

Question 4

Sustainability

Answer 4

concerned with using the earth’s resources at a rate that they can replenished or replaced. It includes practices that meet the needs of the present without compromising the ability of the future generations to meet their own needs.

Question 5

Offshoring

Answer 5

a type of outsourcing that involves the relocation of a company’s processes and services to a foreign country.

Question 6

Restraining Force

Answer 6

factors which may halt or hinder change within an organisation. A barrier to introducing change.

Question 7

Privatisation

Answer 7

The process of selling government owned businesses to the private sector.

Question 8

Organisational Inertia

Answer 8

the tendency of a mature organisation to continue on its current trajectory and avoid change.

Question 9

High Risk Strategy

Answer 9

an Autocratic approach to implementing change, involving use of force, threats and manipulation if situations.

Question 10

Low Risk Strategy

Answer 10

a participative approach to implementing change, using two-way communication, empowerment, work groups and supporting those who are impacted.

Question 11

Merger

Answer 11

An agreement between two or more organisations to join together to form one united business.

Question 12

Acquisition

Answer 12

An acquisition is simply defined as when an organisation purchases another organisation.

Question 13

Evaluate

Answer 13

pros, cons, recommend

Question 14

Globalisation

Answer 14

when an organisation expands internationally.

Question 15

Change Agent

Answer 15

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Question 16

Forces & Pressures: Macro Environment

Answer 16

• Legal
• Social
• Economic
• Political
• Technological
• International
• Environmental

Question 17

Forces & Pressures: Operating Environment

Answer 17

• Customers
• Suppliers
• Lobby Groups
• Competitors
• Interest Groups

Question 18

Forces & Pressures: Internal Environment

Answer 18

• Corp Culture
• Management style & skills
• Shareholder pressure
• Employee expectations
• Policies
• Poor Financial Performance

Question 19

Urgency

Answer 19

establish a sense of urgency, a need for change

Question 20

Team

Answer 20

assemble a group of people who will lead the organisation through changes

Question 21

Vision

Answer 21

create a vision for the organisation, how will change make things better

Question 22

Communicate

Answer 22

communicate the vision to everyone in the organisation

Question 23

Empower

Answer 23

motivate employees to act on the vision and try to remove obstacles

Question 24

Rewards

Answer 24

recognise and remunerate those who have made contributions to the change process and embraced the change

Question 25

Persist

Answer 25

consolidate all of the changes that have been taken place and develop employees

Question 26

Stick

Answer 26

Institutionalise the new approaches

Question 27

Role of Leader

Answer 27

- supporting employees - showing employees empathy - empowering & involving employees to encourage them to accept the change - focus on building effective teams

Question 28

Driving Force

Answer 28

factors which push (or influence) organisations to move in a particular direction. These forces tend to initiate change & keep it going