Change ✔️

Question 1

What is change

Answer 1

the project, initiative or solution being introduced in the organization to improve the way work gets done, solve a problem, or take advantage of an opportunity.

Question 2

Internal Causes for change: objectives

Answer 2

Businesses growing objective will change. Start of business: surviving
End of business: profit

Question 3

Internal Causes for change: personnel

Answer 3

Changes in employees will change the running of the business. Nee ideas/ methods of working will change other employees

Question 4

Internal Causes for change:skill levels

Answer 4

As societies attitude to education + learning it causes change in work environment. More skills needed for higher skill jobs

Question 5

Internal Causes for change: finances

Answer 5

Finial state of the business will force changes. New procedures and products, legislation ect. May force a business to undertake large scale changes. Changes in profit influences change in work

Question 6

Internal Causes for change: innovation

Answer 6

If the business is innovative in its market, it may develop new products that result in changes in the processes it uses or the market it supplies

Question 7

External Causes for change: globalisation

Answer 7

Growth/change in globalisation changes the way a business acts/sells to. Growth in NEEs changes global production

Question 8

External Causes for change: environment

Answer 8

Forces businesses to change due to environmental issues, due to change in fossil fuels effects costs of business. Changes may be due to packaging, energy efficient, recycling, production methods

Question 9

External Causes for change: technology

Answer 9

New products, production methods and changes in info technology are significant factors in changing the business environment

Question 10

External Causes for change: customer base

Answer 10

May be change in demographics factors that change customers needs and wants. More cultures need for culture diverse food

Question 11

External Causes for change: economy

Answer 11

Economic impact and change in stage of economic cycle in Uk and world inflicts change in businesses

Question 12

External Causes for change: competition

Answer 12

Businesses may have to change in response to competition. Businesses still need to be aware of their competitors actions and introduce measures to secure market share

Question 13

External Causes for change: government

Answer 13

Gov policies can change businesses. Come in the form of legislation

Question 14

What is anticipated change

Answer 14

Change that can be predicted which means that businesses eb respond in order to minimise the adverse effects

Question 15

What is unanticipated change

Answer 15

Change that businesses have no control over, they require contingency plans for worst case scenarios

Question 16

What is strategic change

Answer 16

Change may occur as a natural part of the operation of the business. Improving and sustaining business performance. This is I’ll require operational change in the way the business is run in a day to day basis

Question 17

What is driver for change and drivers against change

Answer 17

-Factors that will cause change
-factors that will cause problems/resistance to change

Question 18

What is change management

Answer 18

The approach to overseeing a transitioned stage within a business

Question 19

Why is it important to manage change effectively

Answer 19

-avoid drivers against change
-avoids employee resistance
-avoid wasting resources attempting implement a failed change
-to ensure change is successfully implemented

Question 20

Practices that can help change

Answer 20

-teamwork
-positive culture
-support of trade union
-no strike deals
-new working practices

Question 21

What is Lewis’s 3 step change management model:

Answer 21

-unfreeze: creating an awareness that change is required. Moving away from set beliefs. Communicate with all parties.
-change: implementation of the change, hardest step to overcome. Learning new behaviours, processes and ways of thinking. Process that needs support, education and communication to help implement change
-freezing: reinforcing, stabilising and solidifying the new state after change. This becomes the norm

Question 22

Why may a business not use lewins 3force model

Answer 22

This model is dates as businesses constantly change so freezing shouldn’t happen if it is need to unfreeze soon after. Changes are continuous and everyday and so freezing is useless

Question 23

Advantages and disadvantages of Lewins 3 force model

Answer 23

Adv:
-easy to implement in any business, flexible
-east to understand
-encourages lasting change
-shows importance of change
Dis:
-doesn’t show how to do it
-need other models and information
-doesn’t identify key components in the 3 areas of change

Question 24

McKinseys 7-s model (need to do)

Answer 24

-The McKinsey 7-S Model is a change framework based on a company’s organizational design.
-It aims to depict how change leaders can effectively manage organizational change by strategizing around the interactions of seven key elements: structure, strategy, system, shared values, skill, style, and staff.

Question 25

Positives of mckinseys 7-s model

Answer 25

-more detailed but can be used with lewins
-designed to help implement change, boost performance
-can be applied to most business sections

Question 26

Negatives of mckinseys 7-s model

Answer 26

-doesn’t say how to implement change
-broad area
-doesn’t take resistance into account
-requires business knowledge

Question 27

What is kotters 8 step change model

Answer 27

-this model helps managers to understand and manage change in a business: each stage helps to show peoples response to change and show the process from seeing the need and then changing

Question 28

What are the 8steps in kotters 8 step change model

Answer 28

-increasing urgency: encourage people to make changes
-build the team for change: put in peoples who have commitment to change and a range of skills
-have a vision: establish a vision of what is to be achieved
-communicate: use communication to get everyone to accept the change, involving as many people as possible in the changes
-employee action: remove things that stop change, reward and recognised employees change
-crest short term wins
-don’t give up: keep motivation
-make the changes stick: Don’t let things go back to old days

Question 29

Why is kotters 8 step change model better then lewins

Answer 29

-provides clearer steps that can give guidance for the change processes
-east for managers to implement and understand
-more in depth

Question 30

Limitations of kotters 8 step change model

Answer 30

-if people aren’t on board of change, how does a business react to this
-large amount of steps, lengthy to accomplish
-steps can’t be skipped

Question 31

What is the benefits of strong leadership and successful management when coming to change

Answer 31

-get people ok board
-creates a clear vision
-aligns organisation to achieve change
-anticipates and responds to problems
-ensures resources are in place

Question 32

What are change consultants

Answer 32

An outside consultant hired to plan and implement change within an organisation

Question 33

Benefits of hiring an external change agency

Answer 33

Agents will have expertise
-negative publicity reduced
-customers not unconvinced
-saves leaders time
-external view point

Question 34

Drawbacks of hiring an external change agency

Answer 34

-don’t have working knowledge and understanding of company culture
-the company has to maintain momentum after the change agent leaves
-might not be acceptable by the employees