Change Management Flashcards
Chapter 5
1
Q
Define internal forces of change.
A
Forces that come from within the organization.
2
Q
What are the dimensions of changes?
A
Scale, complexity and urgency.
3
Q
Why does organizations or individuals resist change?
A
Uncertainty, fear of failure, and loss of control.
4
Q
How can managers overcome resistance to change?
A
Clear communication, involvement in planning, providing support, and showing benefits of change.
5
Q
Name two areas of organisational change.
A
Strategy and technology.
6
Q
What is stress?
A
It is a physical and emotional response to demand and challenges.
