Change Management Process

Question 1

How many stages are in the change management process? What are they?

Answer 1

5 Stages.

They are:

5. 1 Evaluate Change Impact and Organizational Readiness
6. 2 Formulate the Change Management Strategy
7. 3 Develop the Change Management Plan
8. 4 Execute the Change Management Plan
9. 5 Complete the Change Management Effort

Question 2

Evaluate Change Impact and Organizational Readiness

Answer 2

The processes in this group are designed to assess, evaluate, and anticipate an organization and its stakeholders’ readiness, ability, and capacity to undergo a transition from the current state to a future state. The processes also include an assessment of the change and the impact the change will have on the individual and organization. History, culture, and value systems play key roles in these evaluations. The results provide change practitioners with information to calibrate leader expectations and to scale and customize change management plans and activities.

Question 3

Formulate the Change Strategy

Answer 3

The processes in this group are designed to develop the high-level approach for change management with sponsors, change leaders, content developers, program managers, customers, and others on the project. This approach includes governance, risks, resources, budget, and reporting. The change strategy will incorporate, integrate, and align change management plans, activities, tasks, and milestones into the other activities and operations of an organization and its stakeholders at the onset of a change (timing and sequence). Stakeholder engagement is included in this process group.

Question 4

Develop the Change Plan

Answer 4

The processes in this group employ specific change management methodologies and tools to develop detailed plans for implementing the change management strategy. These plans include communications, sponsorship, stakeholder engagement, learning and development, risk management, and measurement and benefit realization. Ongoing integration with project management is included in this process group.

Question 5

Execute the Change Plan

Answer 5

The processes in this group focus on the implementation of work/actions in the detailed change management plans. The work in this area is required to achieve the expected benefits of the change management implementation.

Question 6

Complete the Change Management Effort

Answer 6

The processes in this group reinforce the work in the change management plans, determine the effectiveness of the work, monitor progress, and transition the change initiative to the business. These processes include the continuous improvement activities that come from the post-project analysis and lessons learned.

Question 7

How many swim lanes are in the CM process?

Answer 7

There are 9.

Each of the five CM processes utilizes the same swim lanes. They are:

1. Change initiative scope
2. Comms
3. Learning and development
4. Stakeholder management and engagement
5. Resource management
6. Leadership/sponsorship engagement
7. Measurement and benefits realization
8. Risk management
9. Sustainability