Chap 24: Communication

Question 1

ZONES OF PERSONAL SPACE

What distance is considered the Intimate Zone?

Answer 1

0-18 inches

Question 2

ZONES OF PERSONAL SPACE

What distance is considered the Personal Zone?

Answer 2

18 in - 4 ft

Question 3

ZONES OF PERSONAL SPACE

What distance is considered the Socio-Consultative Zone?

Answer 3

9 ft - 12 ft

Question 4

ZONES OF PERSONAL SPACE

What distance is considered the Public Zone?

Answer 4

12 ft or more

Question 5

ZONES OF PERSONAL SPACE

What is he special zones of touch where permission is not needed?

Answer 5

Social Zone - Hands, arms, shoulders, back

Question 6

ZONES OF PERSONAL SPACE

What is he special zones of touch where permission is needed?

Answer 6

Consent Zone - Mouth, wrist, feet

Question 7

ZONES OF PERSONAL SPACE

What is he special zones of touch where special care is needed?

Answer 7

Vulnerable Zone - Face, neck, front of body.

Question 8

ZONES OF PERSONAL SPACE

What is the special zones of touch where permission and great sensitivity is needed?

Answer 8

Intimate Zone - Genetalia, rectum

Question 9

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this distance: 0 in - 8 in?

Answer 9

Intimate Zone

Question 10

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this distance: 18 in - 4 ft?

Answer 10

Personal Zone

Question 11

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this distance: 9 ft - 12 ft?

Answer 11

Socio-Consultative Zone

Question 12

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this distance: 12 ft or more?

Answer 12

Public Zone

Question 13

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Holding a crying infant?

Answer 13

Intimate Zone

Question 14

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Performing a physical assessment?

Answer 14

Intimate Zone(0 in - 18 in)

Question 15

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Bathing, grooming, dressing, feeding, and toileting a patient?

Answer 15

Intimate Zone 0 in - 8 in

Question 16

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Changing a patient’s surgical dressing?

Answer 16

Intimate Zone (0 in - 8. In)

Question 17

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Sitting at a patient’s bedside?

Answer 17

Personal Zone ( 18 in - 4 ft)

Question 18

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Taking a patient’s nursing history?

Answer 18

Personal Zone (18 in - 4 ft)

Question 19

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Teaching an individual patient?

Answer 19

Personal Zone (18 in - 4 ft)

Question 20

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Giving directions to visitors in the hallway?

Answer 20

Socio-Consultive Zone (9 ft - 12 ft)

Question 21

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Asking if families need assistance from the patient doorway?

Answer 21

Socio-Consultive Zone (9 ft - 12 ft)

Question 22

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Giving verbal report to a group of nurses?

Answer 22

Socio-Consultative Zone (9 ft - 12 ft)

Question 23

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Speaking at a community forum?

Answer 23

Public Zone ( 12 ft or more)

Question 24

ZONES OF PERSONAL SPACE

Which Zones of Personal Space is this: Lecturing to a class of students?

Answer 24

Public Zone (12 ft or more)

Question 25

ZONES OF PERSONAL SPACE Which Zones of Personal Space is this: Testifying at a legislative hearing?

Answer 25

Public Zone (12 ft or more)

Question 26

PHASES OF THE HELPING RELATIONSHIP What are the 4 phases in chronological order?

Answer 26

1. Preinteraction Phase 2. Orientation Phase 3. Working Phase 4. Termination Phase

Question 27

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Before meeting a patient.

Answer 27

Preinteraction Phase

Question 28

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Review available data, including the medical and nursing history

Answer 28

Preinteraction Phase

Question 29

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Talk to other caregivers who have information about the patient

Answer 29

Preinteraction Phase

Question 30

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Anticipate health concerns or issues that arise

Answer 30

Preinteraction Phase

Question 31

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Identify a location and setting that fosters comfortable, private interaction.

Answer 31

Preinteraction Phase

Question 32

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Plan enough time for the initial interaction

Answer 32

Preinteraction Phase

Question 33

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? When the nurse and patient meet and get to know one another

Answer 33

Orientation Phase

Question 34

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Set the tone for the relationship by adopting a warm, empathetic, caring manner

Answer 34

Orientation Phase

Question 35

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Recognizing that the initial relationship is often superficial, uncertain, and tentative

Answer 35

Orientation Phase

Question 36

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Expecting the patient to test your competence and commitment

Answer 36

Orientation Phase

Question 37

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Observing closely the patient and expecting to be closely observed by the patient

Answer 37

Orientation Phase

Question 38

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Beginning to make inferences and forming judgments about patient messages and behaviors

Answer 38

Orientation Phase

Question 39

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Assessing the patient’s health status

Answer 39

Orientation Phase

Question 40

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Prioritizing the patient’s problems and identifying his or her goals

Answer 40

Orientation Phase

Question 41

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Clarifying the patient’s and your roles

Answer 41

Orientation Phase

Question 42

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Forming contracts with the patient that specify who will do what

Answer 42

Orientation Phase

Question 43

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Letting the patient know when to expect the relationship to be terminated

Answer 43

Orientation Phase

Question 44

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? When the nurse and patient work together to solve problems and accomplish goals

Answer 44

Working Phase

Question 45

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Encouraging and helping the patient express feelings about his or her health

Answer 45

Working Phase

Question 46

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Encouraging and helping the patient with self-exploration.

Answer 46

Working Phase

Question 47

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Providing information needed to understand and change behavior

Answer 47

Working Phase

Question 48

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Encouraging and helping the patient set goals

Answer 48

Working Phase

Question 49

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Taking action to meet the goals set with the patient

Answer 49

Working Phase

Question 50

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Using therapeutic communication skills to facilitate successful interactions

Answer 50

Working Phase

Question 51

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Using appropriate self-disclosure and confrontation

Answer 51

Working Phase

Question 52

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? During the ending of the relationship

Answer 52

Termination Phase

Question 53

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Reminding the patient that termination is near

Answer 53

Termination Phase

Question 54

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Evaluating goal achievement with the patient

Answer 54

Termination Phase

Question 55

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Reminiscing about the relationship with the patient

Answer 55

Termination Phase

Question 56

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Separating from the patient by relinquishing responsibility for his or her care

Answer 56

Termination Phase

Question 57

PHASES OF THE HELPING RELATIONSHIP Which Phase is this? Achieving a smooth transition for the patient to other caregivers as needed

Answer 57

Termination Phase

Question 58

VOCABULARY ————— is a technique that holds promise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior.

Answer 58

Motivational Interviewing

Question 59

VOCAB/FILL IN THE BLANK ————— provides a way of working with patients who may not seem ready to make behavior changes that are considered necessary by their health practitioners.

Answer 59

Motivational Interviewing

Question 60

VOCAB/FILL IN THE BLANK ____________ can be potentially be used to evoke change talk, which links to improve patient outcomes

Answer 60

Motivational Interviewing

Question 61

VOCAB/FILL IN THE BLANK When using ____________, a nurse tries to understand a patient’s motivations and values using an empathic and active listening approach. The nurse identifies differences between the patient’s current health goals and behaviors and his or her current health status

Answer 61

Motivational Interviewing

Question 62

TRUE/FALSE Breakdown in communication, lack of patient education, and poor health care provider accountability is a frequency cause of serious injuries in healthcare settings.

Answer 62

TRUE

Question 63

VOCAB/FILL IN THE BLANK Use of a common language such as the __________ technique for communicating critical information improves perception of commutation and information about patients between health care providers. The __________ technique is a popular communication tool that standardizes communication.

Answer 63

SBAR ( Situation, Background, Assessment, Recommendation)

Question 64

VOCAB/FILL IN THE BLANK S = B = A = R=

Answer 64

Situation Background Assessment Recommendation

Question 65

VOCAB/FILL IN THE BLANK ___________ or workplace bullying between colleagues sometimes occurs and includes behaviors such as withholding information, backbiting, making snide remarks, or put downs, and nonverbal expressions of disapproval such as raising eyebrows or making faces.

Answer 65

Lateral violence

Question 66

VOCAB/FILL IN THE BLANK __________ adversely effects the work environment, leading to job dissatisfaction, a decreased sense of value, poor teamwork, poor retention of qualifies nurses, and nurses leaving the profession.

Answer 66

Lateral Violence

Question 67

VOCAB/FILL IN THE BLANK: ELEMENTS OF PROFESSIONAL COMMUNCATION __________ is being self-directed and independent in accomplishing goals and advocating for others. Professional nurses make choices and accept responsibility for the outcomes of their action.

Answer 67

Autonomy

Question 68

VOCAB/FILL IN THE BLANK According to Chap 24: Communication, give 5 Elements of Professional Communication.

Answer 68

``` Courtesy Proper Use of Names Trustworthiness Autonomy and Responsibility Assertiveness ```

Question 69

VOCAB/FILL IN THE BLANK: ELEMENTS OF PROFESSIONAL COMMUNICATION What does this describe? - __________ allows you to express feelings and ideas without judging or hurting others - _________ behavior includes intermittent eye contact; nonverbal communication that reflects interest, honesty, and active listening; and culturally sensitive use of touch and space. - An __________ nurse communicates self assurance; communicates feelings; takes responsibility for choices; and is respectful of others’ feelings, ideas, and choices. - __________ behavior increases self-esteem and self-confidence, increases the ability to develop satisfying interpersonal relationships, and increase goal attainment.

Answer 69

Assertiveness, being assertive, assertive

Question 70

VOCAB/FILL IN THE BLANK AIDET is a technique developed by the Studer Group to enable health care workers to provide accurate and timely communication to patients and families while focusing on excellent patient service. ``` A = I = D = E = T = ```

Answer 70

AIDET ``` Acknowledge Introduce Duration Explain Thank You ```