chap 6 Flashcards
(102 cards)
defined as “a process of sharing information through symbols, including words and message.”
COMMUNICATION
________ and ________ define communication as “a process of sharing information through symbols, including words and message.”
Morris Philip Wolf and Shirley Kuiper
this may happen between superior and subordinate, between peers, between a manager and a client or customer, between an employee and a government representative, etc.
COMMUNICATION
this may be done face-to-face, or through
printed materials, or through an electronics device like the telephone, etc.
COMMUNICATION
In management, communication must be made for a _______ and because it has a cost attached to it, it must be used _______.
purpose, effectively
Communication may be used to serve any of the following functions:
1.Information function
2.Motivation function
3.Control function
4.Emotive function
Information provided through communication may be used for decision-making at various work levels in the organization.
Information function
A construction worker, for instance, may be given instructions on the proper use of certain equipment. This will later provide him with a guide in deciding which equipment to use in particular circumstances.
Information function
Another concern is the manager who wants
to make sure that his decision in promoting an
employee to a higher position is correct. Through communication, the information provided will minimize if not eliminate the risk.
Information function
Communication is also oftentimes used as a means to motivate employees to commit themselves to the organization’s objectives.
Motivation function
when properly communicated, reports, policies, and plans define roles, clarify duties, authorities and responsibilities. Effective control is, then, facilitated.
Control function
When feelings are repressed in the organization, employees are affected by
anxiety, which, in turn, affects performance.
Emotive function
Whatever types of emotions are involved, whether satisfaction, dissatisfaction, happiness, or bitterness, communication provides a means to __________________________.
decrease the internal pressure affecting the
individual
The communication process consists of eight steps
1.Develop an Idea
2.Encode
3.Transmit
4.Receive
5.Decode
6.Accept
7.Use
8.Provide Feedback
SENDER ——-> ______——> encodes—— ________——> RECEIVER——> who receives messages——>_______——> accepts or rejects ——-> the provides feedback to _______
develops idea, then transmits message to, decodes, SENDER
The most important step in effective communication is _________.
developing an idea
It is important that the idea to be
conveyed must be useful or of some value. An example of a useful idea is how to prevent accidents in workplaces.
Develop an Idea
this next step is to _______ the idea into words,
illustrations, figures, or other symbols suitable for transmission.
encode
The method of ________ should be
determined in advance so that the idea may be encoded to conform with the specific requirements of the identified
method.
transmission
After encoding, the message is now ready for _________ through the use of an appropriate communication channel.
transmission
Among the various channels used include
the:
spoken word, body movements, the written word, television, telephone, radio, an artist’s paint, electronic mail, etc.
Proper transmission is very important so the message sent will reach and hold the attention of the receiver. To achieve this, the communication channel must be free
of ______________.
barriers, or interference (sometimes referred to as noise)
this next step is the communication process is the actual receiving of the message by the intended receiver.
Receive
The requirement is for the receiver to be _______ at the precise moment the message relayed by the sender
ready to receive
