Chap 9 Flashcards
Communication
Sharing info between two or more people to achieve common understanding
Sender
To encode message
sent message to receiver - noise
Receiver
Decodes message
Channel feedback / recieveee feedback - Josie
Noise
Distractions and interruptions
Interpersonal communication
Direct verbal or non verbal interaction between two or more active participants
Formal communication
Follows formal structure of orginization - involving orginization sanctioned info
Cons - telephone game - distortions of message on side
Informal communication
Spontaneous interaction outside formal structure
Rumors gossip
Communication media *
Richness
- amount of info a medium can convey
Lean media to rich
Online stuff - spread sheets emails- to face to face video chat
High richness media
Face to face
Low richness *
Mass communication - one way & quick
High richness *
Personalized
Two way
Takes more time
Non verbal communication
Takes place without using spoken or written language
Thru facial expression / body language
Categories of non verbal com
Body language
Gestures
Baby talking - para language
Org communication
Centralized - all communications pass thru central point
One or few members controls network
Decentralized - no single member of network dominates info exchange
