test 2

Question 1

Motivation

Answer 1

Forces within a person resulting an effort toward goal achievement

Question 2

Maslows hierarchy of needs

Answer 2

• people are motivated by the desire to satisfy a specific needs
  People must satisfy needs a lower level before being motivated by higher level needs 

Question 3

Esteem needs

Answer 3

Responsibility of important job
Promotion to higher status job
Praise and recognize from boss

Question 4

Self actualizatioj needs

Answer 4

Creative and challangimg work
Participation in decision making
Job flexibility and autonomy

Question 5

Lower order needs

Answer 5

Social needs
Friendly co workers
Interaction with customer la
Pleasant supervisor

Question 6

Safety needs

Answer 6

Safe working conditions
Base comp and benefits

Question 7

Physiological needs

Answer 7

Rest and refreshment breaks
Comfort on the job
Reasonable work hours

Question 8

McCrllands achievement, affiliation and power

Answer 8

Need for achievement - perform well against a standard of excellence

Need for Affiliation - be liked and on good terms with ppl

Need for power -desire to influence people
Institutional power
Power for themselves - status

Question 9

Herzbergs two factor theory

Answer 9

Job satisfaction and dissatisfaction are independent states that dif factors affect

Question 10

Motivators / satisfiers

Answer 10

Influence satisfaction

Question 11

Hygiene’s / dissatisfactiers

Answer 11

Influence dissatisfaction

Question 12

Job dissatisfaction

Answer 12

Influences by hygiene factors
Working conditions
Co worker relations
Policies and rules
Supervisor quality
Base wage salary

Question 13

Hygiene factors

Answer 13

Turn employees off job context …!

Question 14

Motivator factors

Answer 14

Turn employee on - job context!!!

Question 15

Job satisfaction

Answer 15

Influenced by motivator factor
Achievement
Recognition
Responsibility

Question 16

Adam’s equity theory

Answer 16

Reward —> equity compensation -> motivational impact of rewards felt

Question 17

Perceived positive inequity

Answer 17

Overpaid = hard worker

Question 18

Perceived negative inequity

Answer 18

Underpaid = doesn’t work

Question 19

Distribution justice

Answer 19

Degreee to which people think outcomes are fair

Question 20

Procedureal justice

Answer 20

Degree to which people think procedures… used to determined outcomes are fair

Question 21

Goal setting theory

Answer 21

Challanging and specific goals increase performance through attention effort and persistence

Question 22

Effectively set goals

Answer 22

Goal :
difficulty
Specifying
Commitment
Feedback

Question 23

Motivating associates

Answer 23

Find meaningful individual rewards
Tie rewards to oerfmoanxe
Clarify expectation and goals

Provide feedback from a credible source

Question 24

Redesign jobs

Answer 24

Job enlargement - add task that are similar in complexity
Staff are given more tasks ti do similar difficulty

Question 25

Redisign jobs

Answer 25

Increasing responsibility
Staff are given more interesting and challenging tasks

Question 26

Equity theory

Answer 26

one’s ratio outcome for input compared to other

Question 27

Job enlargement (form of horizontal loading )

Answer 27

Add task similar in complexity

Question 28

Job enrichment vertical

Answer 28

Increase responsibility - job satisfaction and performance