test 2 Flashcards
Motivation
Forces within a person resulting an effort toward goal achievement
Maslows hierarchy of needs
- people are motivated by the desire to satisfy a specific needs
People must satisfy needs a lower level before being motivated by higher level needs 
Esteem needs
Responsibility of important job
Promotion to higher status job
Praise and recognize from boss
Self actualizatioj needs
Creative and challangimg work
Participation in decision making
Job flexibility and autonomy
Lower order needs
Social needs
Friendly co workers
Interaction with customer la
Pleasant supervisor
Safety needs
Safe working conditions
Base comp and benefits
Physiological needs
Rest and refreshment breaks
Comfort on the job
Reasonable work hours
McCrllands achievement, affiliation and power
Need for achievement - perform well against a standard of excellence
Need for Affiliation - be liked and on good terms with ppl
Need for power -desire to influence people
Institutional power
Power for themselves - status
Herzbergs two factor theory
Job satisfaction and dissatisfaction are independent states that dif factors affect
Motivators / satisfiers
Influence satisfaction
Hygiene’s / dissatisfactiers
Influence dissatisfaction
Job dissatisfaction
Influences by hygiene factors
Working conditions
Co worker relations
Policies and rules
Supervisor quality
Base wage salary
Hygiene factors
Turn employees off job context …!
Motivator factors
Turn employee on - job context!!!
Job satisfaction
Influenced by motivator factor
Achievement
Recognition
Responsibility
Adam’s equity theory
Reward —> equity compensation -> motivational impact of rewards felt
Perceived positive inequity
Overpaid = hard worker
Perceived negative inequity
Underpaid = doesn’t work
Distribution justice
Degreee to which people think outcomes are fair
Procedureal justice
Degree to which people think procedures… used to determined outcomes are fair
Goal setting theory
Challanging and specific goals increase performance through attention effort and persistence
Effectively set goals
Goal :
difficulty
Specifying
Commitment
Feedback
Motivating associates
Find meaningful individual rewards
Tie rewards to oerfmoanxe
Clarify expectation and goals
Provide feedback from a credible source
Redesign jobs
Job enlargement - add task that are similar in complexity
Staff are given more tasks ti do similar difficulty
