Chapter 1 Flashcards
(28 cards)
Work place communication itself, that is figuring out what to say is a form of
Problem solving
When problems are negative situations that need to be addressed, this is what type of problem solving
Reactive
When problems are opportunities to prevent negative situations, they are considered
proactive
problems that cannot be defined following a standard set of steps
ill defined problems
problems that have clear perimeters and procedures
well-defined problems
These are tools to think with. They are basic models, previous scenarios, etc.
heuristics
Term for the amount of words, sentence patterns, and grammer your familiar with
verbal literacy
Nearly as important as verbal literacy, and relates to how we view text and communication tools
visual literacy
These skills involve not only written and oral expression but also listening, analysis of the situation and audience, and use of body language.
Interpersonal skills
As a result of flatter organizational structures and the corona virus, this ability to participate in this is more important than ever
A team
Large and complex data sets that are mined by companies to find insights and make decisions.
Big data
Skills that allow you to determine the deeper meaning or significance of situations and peoples comments and behaviors to determine the key facts, explore what ifs, and determine the best solutions.
interpretive skills
Intelligence related to the ability to assess the emotions of those around them and adapt their words, tone, and gestures accordingly.
Social intelligence
is a business model by which companies make a concerted effort to operate in ways that enhance rather than degrade society and the environment.
Corporate social responsibility (CSR)
A step beyond (CSR) where companies use their communications to take a stand on widespread social issues
Brand activism
A set of behaviors when you’re in social situations, whether with your colleagues, your superiors, or such outsiders as partners and customers.
business etiquette.
What are the three types of business communications
- Internal operational
- external operational
- Personal
Type of communication when working internally within the company at all levels. Includes leadership meetings, giving assignments, reporting, etc.
Internal operational communication
Describe verbal attributes of internal operational communication style
Casual without being to chummy and professional without being to stuffy
Type of communication that the organization does wiht people and groups outside it’s internal operations
external-operational
Employees communication that make and sustain relationships upon which the organizations depend
Personal
Includes the general business economic climate: language, values, and customs
larger communication context
Term for attitudes and assumptions that the communicator is predisposed to have.
Filters
What are the three main context that make up each communicator’s particular world
Organizational
Professional
Personal
