Chapter 1

Question 1

What is Organizational Behavior

Answer 1

field of study that investigates the impact of individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Sum: study of what people do in an organization and how their behavior affects the organizaton’s performance

Question 2

What three determinants of behavior in organizations does Organization Behavior study?

Answer 2

Individuals, groups, and structure

Question 3

What is OB’s goal?

Answer 3

To understand and predict human behavior in organziations; HOw to improve productivity, reduce absenteeism, turnover, and deviant workplace behavior. Increase organizational citizenship behavior and job satisfaction.

Question 4

What are the 7 major workforce diversity groups?

Answer 4

1. Gender
2. Race
3. National origin
4. Age
5. Disability
6. Domestic Partners
7. Religion

Question 5

What are two levels of diversity?

Answer 5

Surface Level Diversity: Demographics (age, race, gender, ethnicity, religion, and disability status)
Deep Level Diversity: personality and values

Question 6

What are the 6 types of discrimination?

Answer 6

1. Discriminatory Policiies or Practices
2. Sexual Harassment
3. Intimidation
4. Mockery and Insults
5. Exclusion
6. Incivility

Question 7

What is confirmation bias? (Slides)

Answer 7

People pay attention to
confirmatory information
and discount
disconfirmatory information. (box shading)

Question 8

Complement One’s Intuition with
Systematic Study
(slides)

Answer 8

Intuition: the “gut feeling” explanation of
behavior.
Systematic study grounds our theories in
evidence and improves our ability to accurately
predict behavior.
Assumes behavior is not random.
Fundamental consistencies underlie behavior.
These can be identified and modified to reflect
individual differences.

Question 9

Managing is…

slides

Answer 9

Managing is…
 about influencing action
 managing and motivating people
 Managing information to drive people to take actions
Too much management through “deeming”

Question 10

Emotional Intellengence

slides

Answer 10

EI-Self Management Components
Self-Awareness-Knowing your emotions
Self-Regulation-Managing your own emotions
Motivating yourself
EI-Relationship Management Components
Empathy-Recognizing and understanding other
people’s emotions
Social Skill-Managing the emotions of others

Question 11

What are 7 types of bilgraphical characteristcs?

Answer 11

1. Age
2. Gender
3. Race and Ethnicity
4. Disability
5. Tenure
6. Religion
7. Sexual Orientation and Gender identity

Question 12

Ability

Answer 12

An individual’s current capacity to perform the various tasks in a job. Made up of two sets of factors: intellectual and physical.