Chapter 1 Flashcards
People who are in charge of others and who are responsible for the timely and correct execution of actions that promote their units’ successful performance
Managers
An employee involved directly in producing the company’s good(s) or delivering the service(s)
Line Employee
An employee who supports line employees
Staff Employee
Example: John(staff employee) will support Kevin(line employee) in delivering tomatoes to Walmart in step-by-step process
A firm’s deliberate use of human resources to help to gain or maintain an edge against its competitors in the marketplace
Human Resources Strategy
A particular policy or program that helps to advances a firm’s strategic goal
Human Resources Tactic
Forces external to a firm that affect the firm’s performance but are beyond the control of management
Environmental Challenges
Example: Managers need to monitor the external environment constantly for opportunities and threats
How has the Internet Revolution changed things for companies?
- Asking greater written communication skills
- Dealing with information overflow
- Breaking down labor market barriers
- Using online learning
- Enabling HR to focus on management
Today’s workforce is more diverse than in the past. What are some trends in the demographics of the U.S. workforce?
34% of the U.S. workforce was from a minority group, a flow of women workers, women with children under age 6 are the fastest-growing segment of the workforce
How has globalization brought about dramatic change?
- Creating worldwide company culture
- Worldwide recruiting
- Virtual workforce
What is the difference between private-sector and public-sector organizations?
Public sectors are governmental agencies. Private sectors refers to all other types of organizations
Why are companies increasingly offering “family friendly” programs?
To hire and retain the best qualified employees, male or female
Which sector is experiencing more growth - - manufacturing or service?
Service
Explain how this type of economic growth may pose a problem in terms of finding qualified employees to fill jobs.
- Workers will be too unskilled to fill those jobs
- Supply of skilled labor is dwindling
Concerns or problems internal to a firm; often a by-product of environmental forces
Organizational Challenges
How much of a cost do human resources typically represent?
Ranges from 36% in capital-intensive firms, such as commercial airlines to 80% in labor-intensive firms, such as the U.S. Postal Service
