Chapter 1

Question 1

Four types of appeals

Answer 1

Logos, ethos, pathos, mythos

Question 2

Appeals to audiences ability to reason or work through your ideas logically

Answer 2

Logos

Question 3

Appeal of reliability

Answer 3

Ethos

Question 4

Appealing to the audiences emotions to maintain their interest or to convince them of your intent

Answer 4

Pathos

Question 5

Appeals to your audiences need for group membership and connection to the groups traditions, identity, and values.

Answer 5

Mythos

Question 6

Speech anxiety

Answer 6

Communication apprehension

Question 7

The assumption that your group or culture is better than all others

Answer 7

Ethnocentrism

Question 8

When speakers take an entire speech or document and present it as their own or when a speaker takes entire parts of information from other sources and links it together, creating an entire speech out of someone else’s words

Answer 8

Blatant plagiarism

Question 9

Occurs when speakers fail to give source credit to a specific part of their speech that has been taken from another source

Answer 9

No citation plagiarism

Question 10

As a public speaker, you’re morally and legally obligated to comply with laws that protect freedom of speech and press

Answer 10

First amendment

Question 11

The person who initiates and is responsible for most of the message

Answer 11

Speaker

Question 12

Person or persons receiving the speakers message and contributing feedback

Answer 12

Audience

Question 13

Verbal and nonverbal ideas encoded by the speaker and he coded by the audience

Answer 13

Message

Question 14

The process of conveying

Answer 14

Encoding

Question 15

The process of interpreting

Answer 15

Decoding

Question 16

Consists of the verbal or nonverbal messages and coded by the audience in decoded by the speaker

Answer 16

Feedback

Question 17

The means of getting the message across, such as a voice over the airwaves or visual messages in the form of non-verbal or visual aids

Answer 17

Channel

Question 18

Anything that interferes with the message or feedback

Answer 18

Noise

Question 19

The location and time in which the communication takes place

Answer 19

Situation

Question 20

Refers to the speakers and the audiences identities and life experiences

Answer 20

Background

Question 21

Refers to the overlap within the speakers and audiences identities and life experiences

Answer 21

Common ground

Question 22

The communication process is referred to as the _______

Answer 22

Transactional process

Question 23

The tendency for your audience to be interested in things that relate and matter to them

Answer 23

Egocentrism

Question 24

Crafting your speech in a way that recognizes that your audiences a unique group of individuals

Answer 24

Audience centered

Question 25

A systematic investigation of characteristics that make your audience unique

Answer 25

Audience analysis

Question 26

Knowing what is distinctive about an audience

Answer 26

Identity knowledge

Question 27

Being conscientiously aware of what is distinctive about an audience

Answer 27

Mindfulness

Question 28

Ability to respond to the audiences differences through sensitivity, politeness, willing adjustment, and collaboration

Answer 28

Negotiation skill

Question 29

Persistent psychological responses, predispositions, or inclinations to act one way or feel a particular way toward something

Answer 29

Attitudes

Question 30

Those things a person excepts as plausible based on interpretation and judgment

Answer 30

Beliefs

Question 31

Relate to worth or what a person sees as right or wrong, important or unimportant, desirable or undesirable

Answer 31

Values

Question 32

Beliefs values and attitudes make up the audiences ________

Answer 32

Identity

Question 33

Demographics including age, gender, sexual orientation, household types, education, occupation, income, and disabilities

Answer 33

Personal traits

Question 34

False or oversimplify generalizing applied to individuals based on group characteristics

Answer 34

Stereotyping

Question 35

The ________________ of your audience pertain to their needs and motivations

Answer 35

Psychological traits

Question 36

Relates to how your audience is affected by or identify with other groups of people

Answer 36

Social traits

Question 37

Biological differences of humankind, based on physical markers, such as color and texture of hair color of skin and eyes shape of facial features Body build and proportions

Answer 37

Race

Question 38

Stems from our national and religious affiliations

Answer 38

Ethnicity

Question 39

System that teaches a set of objectives and rules that help us survive and gain societal acceptance

Answer 39

Culture

Question 40

Questions that allow the interviewee to give a detailed response and often will give you valuable information that you had not anticipated

Answer 40

Open ended

Question 41

Questions used when you want general, quantifiable information

Answer 41

Closed ended

Question 42

Noise that occurs outside of the mind or body

Answer 42

External noise

Question 43

Noise that originates inside of the mind or body

Answer 43

Internal noise

Question 44

Hunger sickness disabilities or pain are this type of barrier

Answer 44

Physiological

Question 45

Negative thoughts about the topic are considered this type of barrier

Answer 45

Psychological barrier

Question 46

The human need and willingness to understand as much as possible the feelings, thoughts, motives, interests, attitudes, and lives of others

Answer 46

Identification