Flashcards in Chapter 1 Deck (22)
What is an Information System?
An umbrella that refers to the systems designed to create, capture, process, store, and disseminate information.
What is the role of the Chief Information Officer (CIO)
Person responsible for setting the company's IT strategy to achieve and support the company's goal and strategies.
What is the current role of developers.
Supporting existing applications.
What is the role of business analysts
Help design systems to provide technological solutions to business problems.
What are the roles of a database administrator
Managing security, performance, availability, testing and support of databases.
What is the role of security administrators
Monitoring of networks, authentication of users, looking for vulnerabilities that could put the business at risk.
Role of IT Service Operations
IT Service personnel are responisble for running system backups, and supervising IT activities.
Role of the IT Steering commitee
Review and prioritize major IT projects.
What are some of the factors that the IT steering commitee should take into account
Where does your tech fall with other competitors. Buy or build mentality? Will some technology be outsourced.
What are the three IT operational models?
2. Decentralized (own dedicated internal IT)
3. Federated - Some services are centrally controlled, whereas IT services are decentralized into business units
What are the two general ways of using a Tech consultant
Staff augmentation or Self direction
What are the factors to a successful outsource
Understanding of what company is trying to achieve
Discussion with internal staff to address their concerns.
What are the short term risks of outsourcing
-Higher operation costs with changing business processes.
- Customer complaints
Lower service quality
What are the long term risks associated with outsourcing
Price usually increases
Low rate of innovation
Loss of strategic assets
What is SaaS
Software as a service.
Match the different types of Software: Acquired from others or downloaded from the web, and tried at no cost during a trial period
Match the different types of Software: Can be copied as long as not for a profit
Match the different types of Software: Freely used, reverse engineered and modied as anyone sees fit
What operational model is when some services are centralized and others are business unit specific?
What is decentralized operational model?
Each business unit has its own dedicated IT unit.
What are three goals of the Steering commitee
Alignment,ownership and accountability.