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1

What is an Information System?

An umbrella that refers to the systems designed to create, capture, process, store, and disseminate information.

2

What is the role of the Chief Information Officer (CIO)

Person responsible for setting the company's IT strategy to achieve and support the company's goal and strategies.

3

What is the current role of developers.

Supporting existing applications.

4

What is the role of business analysts

Help design systems to provide technological solutions to business problems.

5

What are the roles of a database administrator

Managing security, performance, availability, testing and support of databases.

6

What is the role of security administrators

Monitoring of networks, authentication of users, looking for vulnerabilities that could put the business at risk.

7

Role of IT Service Operations

IT Service personnel are responisble for running system backups, and supervising IT activities.

8

Role of the IT Steering commitee

Review and prioritize major IT projects.

9

What are some of the factors that the IT steering commitee should take into account

Where does your tech fall with other competitors. Buy or build mentality? Will some technology be outsourced.

10

What are the three IT operational models?

1.Centralized
2. Decentralized (own dedicated internal IT)
3. Federated - Some services are centrally controlled, whereas IT services are decentralized into business units

11

What are the two general ways of using a Tech consultant

Staff augmentation or Self direction

12

What are the factors to a successful outsource

Good match
Understanding of what company is trying to achieve
Discussion with internal staff to address their concerns.

13

What are the short term risks of outsourcing

-Higher operation costs with changing business processes.
- Customer complaints
Lower service quality

14

What are the long term risks associated with outsourcing

Price usually increases
Low rate of innovation
Loss of strategic assets

15

What is SaaS

Software as a service.

16

Match the different types of Software: Acquired from others or downloaded from the web, and tried at no cost during a trial period

Shareware

17

Match the different types of Software: Can be copied as long as not for a profit

Freeware

18

Match the different types of Software: Freely used, reverse engineered and modied as anyone sees fit

Opensource.

19

What operational model is when some services are centralized and others are business unit specific?

Federated.

20

What is decentralized operational model?

Each business unit has its own dedicated IT unit.

21

What are three goals of the Steering commitee

Alignment,ownership and accountability.

22

What is IT infrastructure typicall responsible for?

Network administration and telecommunications.